Frequency of Monitoring. (a) Grantee shall ensure that all children/youth on the waiting list are monitored at least once every 30 calendar days from the date of placement on the waiting list to determine the continued need. Grantee shall ensure adults on the waiting list(s) who have a Level of Care Authorized (i.e., LOC-A 8 or waiting for all services), and with a Level of Care Recommended (i.e., LOC-R) of 3 or 4, are monitored at least once every 30 calendar days from the date of ATTACHMENT A01 PERFORMANCE CONTRACT NOTEBOOK (MH/PCN), VERSION 1 placement on the waiting list to determine the continued need. Grantee shall ensure that individuals on the waiting list who have an LOC-A 8 (i.e., waiting for all services) with an LOC-R of 1 or 2 are monitored at least once every 90 calendar days from the date of placement on the waiting list to determine the continued need. This monitoring shall be conducted by a QMHP-CS and shall include a brief clinical screening to determine the current urgency of need.
Frequency of Monitoring. (a) Contractor shall ensure that all children/youth on the waiting list are monitored at least once every 30 days from the date of placement on the waiting list to determine the continued need. Contractor shall ensure adults on the waiting list(s) who have a Level of Care Authorized (i.e., LOC-A 8 or waiting for all services), and with a Level of Care Recommended (i.e., LOC- R) of 3 or 4, are monitored at least once every 30 days from the date of placement on the waiting list to determine the continued need. Contractor shall ensure that individuals on the waiting list who have an LOC-A 8 (i.e., waiting for all services) with an LOC-R of 1 or 2 are monitored at least once every 90 days from the date of placement on the waiting list to determine the continued need. This monitoring shall be conducted by a QMHP-CS and shall include a brief clinical screening to determine the current urgency of need.
Frequency of Monitoring. E. Location of monitoring points. A Project Monitoring Plan shall be submitted to the State prior to disbursement of State funds for construction or monitoring activities. See Exhibit G, “Requirements for Data Submittal”, for web links and information regarding other State monitoring and data reporting requirements.
Frequency of Monitoring. 1.4.1.4 Samples of forms to be used in monitoring; and
Frequency of Monitoring. (a) Grantee shall ensure that all children on the waiting list are monitored at least once every 30 calendar days from the date of placement on the waiting list to determine the continued need. Grantee shall ensure that adults on the waiting list(s) who have a Level of Care Authorized (i.e., LOC-A 8 or waiting for all services), and with a Level of Care Recommended (i.e., LOC-R) of 3 or 4, are monitored at least once every 30 calendar days from the date of placement on the waiting list to determine the continued need. Grantee shall ensure that individuals on the waiting list who have an LOC-A 8 (i.e., waiting for all services) with an LOC-R of 1 or 2 are monitored at least once every 90 calendar days from the date of placement on the waiting list to determine the continued need. This monitoring shall be conducted by a QMHP-CS and shall include a brief clinical screening to determine the current urgency of need. ATTACHMENT A01 PERFORMANCE CONTRACT NOTEBOOK (MH/PCN), VERSION 1
Frequency of Monitoring. AppleOne’s overall monitoring is based on consistent communication with the Department, as well as the temporary associates performing the tasks. This monitoring will include: • Check-in with all personnel by location • Weekly Scheduling reports to review coverage for each coming week • Communication between local “Leads” and the Account Executive • Weekly/Monthly audits on billing differences. • Continual monitoring and documentation of the Department and temporary associate satisfaction DEFICIENCY CORRECTION Per our deficiency correction response and resolution process, once a performance issue is clearly understood, the AppleOne primary point of contact will provide immediate follow-up with a specific time frame in which the Department can expect action, as well as provide periodic status reports while working on the issue. Failure to meet or exceed AppleOne standards results in the employee’s termination for non-performance. This information is noted in AppleOne’s internal tracking system, which has a “no recall” function that is activated when necessary. AppleOne’s team members are empowered to make judgment calls regarding employee performance, and replace an unsatisfactory employee immediately. AppleOne is committed to the belief that superior customer service requires anticipating and proactively solving potential concerns before they can become problems. Our AppleOne representatives will utilize if necessary a scheduled or ongoing daily interaction with the Department to ensure customer satisfaction and quickly resolve any concerns. • Describe Respondent’s ability to ensure its employees protect confidential information. CONFIDENTIALITY AND ETHICS POLICY As an ongoing condition of employment, all AppleOne employees are required to comply with our Confidentiality and Ethics Policy, which reads as follows:
Frequency of Monitoring. The number of Quit dates set per year Client Record Form On PharmOutcomes Quarterly The percentage of clients setting a quit date being ‘CO Verified’ or ‘self-reported’ Quit at four weeks. (threshold 50%) Client Record Form On PharmOutcomes Quarterly The number of Service Users who set a quit date and are ‘CO Verified’ or ‘self-reported’ Quit at four weeks (minimum 20 in initial 12 months up to December 31st 2019) Client Record Form On PharmOutcomes Quarterly The number of Service Users who set a quit date and are ‘CO Verified’ Quit at four weeks (minimum 12 in initial 12 months up to December 31st 2019) Client Record Form On PharmOutcomes Quarterly The number of Service Users who set a quit date but are then ‘Lost to Follow-up’ at four weeks (threshold 10%) Client Record Form On PharmOutcomes Quarterly The number of Service User who set a quit date and have an outcome recorded at 4 weeks (threshold 100%) Client Record Form On PharmOutcomes Quarterly The number of Service User who set a quit date and have an outcome recorded at twelve weeks (threshold 100%?) Client Record Form On PharmOutcomes Quarterly The percentage of Service Users who have their quit status validated at 4 weeks by carbon monoxide testing (threshold 70%) Client Record Form On PharmOutcomes Quarterly Registered Advisors attending annual refresher training or completing NCSCT online training (threshold 100%) Training register Annually Full, accurate and timely return of data sets (within 30 days) (threshold 100%) Client Record Form On PharmOutcomes Monthly Number of Service Users waiting longer than 2 weeks for an appointment (threshold 0%) Pharmacy records as part of annual audit Annually Annual customer satisfaction survey conducted with Service Users who set a quit date (30 to 40% surveyed/ 90% rate the service as good or better) Service user satisfaction questionnaire as part of annual audit. A link to the client satisfaction form will be available on PharmOutcomes for staff to print off for clients to complete. The information from the questionnaire can then be entered on to PharmOutcomes. Annually Appendix 2: Public Health Outcomes Framework: Tobacco related Indicators Domain: Health Improvement Objective: People are helped to live healthy lifestyles, make healthy choices and reduce health inequalities:
Frequency of Monitoring. Monitoring software is running 365 days per year.
