Field Support. At Customer’s request, and Itron’s approval, Itron will dispatch support personnel to Customer’s location to provide onsite Global Support Services (“Requested Field Support”) related to a reported problem which cannot be addressed remotely. Requested Field Support will be billed at Itron’s then-current rates, and Customer will reimburse Itron’s travel-related expenses, unless the cause of the reported problem is found to be the fault of Itron.
Field Support. GE shall make available to Buyer, at no charge, field service representation at Buyer’s facility. GE will provide the level of representation required to ensure that GE is able to expeditiously and accurately deliver data that is required to resolve technical issues. GE will also assist with the introduction of new aircraft/Engines into Buyer’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Buyer’s maintenance base and GE’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Buyer.
Field Support. CFM will reimburse the payroll, and all other employee related expenses, and costs, and travel expenses of an in country Airline resource to fulfill field support requirements in Colombia. CFM will work with Airline to relocate and arrange training of an Airline employee following an agreed to selection process. After training, this employee will serve the Airline as a CFM Field Service Engineer, on a non-exclusive basis. The term of the assignment will be agreed to by CFM and Airline, as well as the replacement process. CFM will also have or obtain the logistical support team and network to provide parts, data and oversight on routine and non-routine field trips to provide responsive, continuous, system-wide technical support. Cost effective, timely and reliable services will be provided to help return the Airline Aircraft to revenue service. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Airline.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout Airline’s operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline. CFM will provide engineering line maintenance support to Airline at no additional charge for a period of sixty (60) days after delivery of the first Engine.
Field Support. IBM shall maintain the necessary expertise, capabilities, and resources to remotely support CEs to: install, maintain, provide operational assistance, and provide technical problem resolution on for products on the Eligible Products List shown in Exhibit A. The IBM technical escalation process begins whenever a CE requires technical support. For complex problems, IBM personnel are backed by a four tiered technical support organization composed of subject matter experts for all IBM supported Products and solutions. If a CE becomes involved in a highly complex failure or issue, the CE and his/her management will progressively utilize its hierarchy of technical experts within both, the organization and partner/supplier organizations, to resolve the problem. These experts can assist the CE either through remote consultation or by actually joining the CE on-site. IBM technical support may engage QMS at any time for assistance. QMS will be responsible for all costs associated with this support for their people. IBM and QMS will mutually agree when QMS on-site assistance is required.
Field Support. For goods ordered under this order which are of Seller’s design, Seller will maintain a service organization reasonably constituted to handle requests from Buyer or it customers for technical assistance on operation, maintenance, service, repair and overhaul of the goods. Seller will to maintain a reasonable inventory of finished goods to support Buyer or Buyer's customer's unanticipated requirements arising from emergency conditions, during which goods must be shipped within 24 hours of order. Furthermore, Seller will maintain tooling and manufacturing and overhaul capability as long as the goods ordered are used in commercial service.
Field Support. Upon mutual agreement of the Parties, Ontec will dispatch support personnel to Municipality's location to provide technical support. In case of Field support, the Municipality agrees to provide Ontec with access to its facilities and personnel as reasonably required for Ontec to provide the Maintenance Services. Ontec will recharge to the Municipality any expenses or supplementary expenditures due to any access denied, prevented or postponed.
Field Support. 16.1 IBM will provide service training, which shall consist of PRODUCT assembly, debug, test, system construction and the like, to Veeco technicians for no charge at the MTC in Boca Raton, Florida for a period of up to three (3) months. This training shall begin at a time mutually agreed to by the parties. Veeco will be responsible for its employee's travel and living expenses. Thereafter, IBM may provide Veeco with additional training for a mutually agreed upon price.
Field Support. Kvaerner will provide engineering, procurement and vendor documentation support of the field activities being executed through-out the project lifecycle. Led by the Project Engineering Manager, this multi-discipline team will assist the construction, commissioning and validation personnel in problem solving or documentation needs, as appropriate. The Project Engineering Manager and some others will be located at the Project site while the majority of the team will be located primarily in Kvaerner's Bridgewater office. The team will respond to Request For Information (RFI), subcontractor submittals, commissioning problems, validation documentation/issues and the providing of 2D and 3D CAD updates per the subcontractor provided "As-Built" xxxx-ups. Target turnaround of RFI's is three (3) working days. This team will also assist in the Kvaerner walk down of completed systems, as required. The composition of this team will be "dynamic" over time; that is, the team will be consistent with the needs of the field activities active at the site at the time.
