Feature Description. Environmental Specifications ▪ Operating temperature 30º to 104ºF (0º to 40ºC) ▪ Storage temperature -4º to 140ºF (-20º to 60ºC) ▪ State-of-the art, fanless convection cooling design ▪ Humidity 20% to 85%, non- condensing ▪ Operating altitude of 0 to 10,000 feet (3050 meters) Power Specifications ▪ External power supply ▪ 100-240 VAC at 50-60Hz ▪ 20W nominal Table A-4 Environmental Specifications
Feature Description. Web-Based Booking Portal Portal accessible through the web that allows dispatchers to book rides on behalf of riders without a smart phone (or without the application). White List Point Consulting In the standard offerings, users can configure ‘white list points’, or acceptable pick- up locations. Via can perform this configuration, including ongoing updates, on behalf of Customer for an additional fee. Flexible Booking Allow riders to pre-book rides rather than only on-demand. The system can also accommodate pre-booking and on-demand in a single service (e.g., offering different booking options in different zones or during different time periods). Corporate Account Management Dashboards Access to powerful “Via for Business” functionality that allows companies to book rides or subsidize certain types of rides for, e.g., employees / students / residents / customers. Fixed Route Referral* System configurations that direct riders to used fixed route transportation (e.g. buses) where such transportation offers the most efficient mode for a requested ride, which helps preserves on-demand system capacity. Multimodal Integrations* Options for expanded integration with fixed route transportation. Can include: (1) displaying timetables, route maps, and real-time location of fixed-route within the app; (2) allowing riders to plan and book multi-leg journeys, with an on-demand proposal generated to match arrival time of fixed-route leg; (3) allow riders to confirm seat and pay for the complete journey within app; and / or (4) allow riders to reserve seats in fixed-route services on standalone basis (e.g. for social distancing / capacity management). Cross Agency Integration* Multimodal integrations that incorporate services from neighboring jurisdictions and regional / national carriers to deliver regional multimodal trip planning and booking experience. Third Party Trip Planner Integration Integration via API with third party trip planners Payment Provider Integration Integration with third party payment providers of Customer’s request (e.g. accepting fare payment used for public transit) Integrated Mobility Services (IMS) Integrate multiple demand response modes under a single platform (e.g., microtransit, paratransit, NEMT) Customer Support Provide live agent support for issues riders may be having using the service, ranging from technical support to full-scale customer service support Consulting On-demand and multimodal service planning, network optimization, equ...
Feature Description. Portal Provides ticketing workflow for incident management and other Security Operations Center (“SOC”) interaction. Also provides visibility and reporting of Customer security events and associated incidents. Device Management Provides configuration management and implementation of Customer requested changes to Device(s). Customer-requested changes are initiated by submission of a Portal helpdesk ticket. Device Intelligence Updates Provides threat indicator feed updates that are developed regularly by the CTU research team to Device(s). Dell SecureWorks will also work with vendors for other intelligence updates. Device Patch Management Provides software and patch updates to the Device software. Device Health Monitoring Provides health monitoring of the Device(s) 24 hours a day, 7 days a week. SOC Access Customer may contact the SOC 24 hours a day, 7 days a week via a help desk ticket submitted in the Portal or by telephone. Event Monitoring For the Full-Service Monitoring Service levels, the Service provides monitoring of received events by analysts and technology to examine advanced threat activity. Events that are triggered for analysis will be based on Dell SecureWorks-approved criteria. Optional Services The following Dell SecureWorks offerings are optionally available as part of the Service and may be sold independently from this service or bundled with the Service. In addition, output from the Service itself may be used in the delivery of these adjacent offerings: Incident Response Retainer Incident Response Services Targeted Threat Hunting Managed Advanced Malware Protection In-Depth Threat Analysis and Report Security Awareness Training For additional details about each of the above-listed services, please contact your Dell SecureWorks’ Sales representative.
Feature Description. Device • Nickname: hiptop2® (generic), Sidekick (T-Mobile USA) • Model Number: PV-100 • Form factor: Flip screen exposes QWERTY keyboard • Size: 130 x 66 x 22 mm (5.1”x2.6”x0.9”) •
Feature Description. Professional Moderator Provides pre-conference support, dialing out to participants, professional introduction and closing, monitors and adjusts sound quality, manages Q&A and Voting & Polling, creates Subconferences for small group discussion. Communication Line Specialist Provides “behind the scenes” support to handle logistics of a conference call. Offline Specialist Available by dialing *0 and provides support services such as checking for noise online and dialing out to participants. Online Specialist Provides support during the pre-conference, dialing out to participants and monitors and adjusts sound quality.
Feature Description. Portal access Dell SecureWorks proprietary Counter Threat Platform customer portal ("Portal") provides ticketing workflow management for incident management and other secure operations center (“SOC”) interaction. The Portal also provides real-time visibility and reporting of Customer security events and associated incidents. SOC access Customer may contact the SOC 24 hours a day, 7 days a week, and 365 days a year through the Portal or by telephone. Inbound telephone calls to the SOC from Customer will result in the creation of a ticket. Receipt of each ticket will be acknowledged in accordance with the service level agreement outlined in the Service Level Agreements section of this Service Description. Event monitoring, analysis and notification Provides 24 hours a day, 7 days a week, and 365 days a year security event monitoring, analysis and notification. Device health Provides monitoring of Device health 24 hours a day, 7 days a week, and 365 monitoring days a year. Service Activation Service activation (“Service Activation”) consists of three phases: information gathering, Counter Threat Appliance (“CTA”) deployment (when applicable), and Device provisioning and installation. Service Activation begins once the signed Service Order is received and ends with the activation of the Service. Service Activation is dependent on a number of factors, such as the number of Devices, the number of applications, the number of physical sites, the complexity of the network, Customer requirements, and the ability of Customer to provide Dell SecureWorks with requested information within a mutually agreed-upon timeframe. Dell SecureWorks does not provide SLAs for completing Service Activation within a specified period of time. Information Gathering Once contracted for this Service, Dell SecureWorks will provide Customer with a Service Initiation Form (“SIF”) to be completed and returned by Customer to Dell SecureWorks. Upon Dell SecureWorks’ receipt of the completed SIF, Dell SecureWorks will schedule a conference call to review the SIF and other relevant information with Customer. CTA Deployment (when applicable) The CTA Deployment phase begins upon the completion of the Information Gathering phase described above. The Counter Threat Appliance (“CTA”) is a Dell SecureWorks-proprietary appliance that may be used in the secure delivery of the Service for health/security event acquisition and transport. Using data gathered during the information gathering phase, Dell Sec...
Feature Description. This present Contract sets the conditions with which Xxxxx provides You a technical solution that will allow You to independently be allocated or allocate the administrative rights associated to a Reseller/Large-portfolio Customer Account or to a legal entity Account as well as to the totality of the Gandi services present in the Gandi Account with the exception of Access Codes.
