Common use of Faulty Goods Clause in Contracts

Faulty Goods. You must notify the manufacturer immediately if a product should fail to operate correctly, we can help with the contact numbers if you require but these will be in the handbook information. If it is within 28 days of delivery we will request the manufacturer on your behalf to send a qualified engineer to inspect the item to confirm that the item is faulty or not working to their specification before arranging an exchange of the product, this is done to avoid user error and no fault with the appliance. All goods are sold with full manufacturer warranties. The manufacturer reserves the right to repair the product. You will need to be available to accept a service call on a week day between the hours of 0800 and 1800 hours. An engineer’s report is required before a replacement can be considered. This will be at the discretion of the manufacturer, sometimes if it’s a quick fix it is better to let them carry out the repair on site. Please note that once an electrical appliance is installed, the manufacturer would need to send a service engineer to inspect any appliance to ascertain whether or not any fault was due to a product defect or a bad installation. This call will be chargeable if the problem has been caused by a poor installation and the engineer finds no mechanical or electrical fault with your product. Remember that you should use a qualified fitter for certain appliances (i.e. gas appliances should only be fitted by someone with the appropriate Gas Safe certification, we can do this if you require as we have our own gas engineers, our gas safe registration is 189436). If a product is returned as faulty, but is not deemed to be faulty by our technicians the product will be returned back to you. This will be done subject to an administration fee of £50 along with the cost of carriage, which can be seen in the schedule we have under "Delivery".

Faulty Goods. You must notify the manufacturer immediately if a product should fail to operate correctly, we can help with the contact numbers if you require but these will be in the handbook information. If it is within 28 days of delivery we will request the manufacturer on your behalf to send a qualified engineer to inspect the item to confirm that the item is faulty or not working to their specification before arranging an exchange of the product, this is done to avoid user error and no fault with the appliance. All goods are sold with full manufacturer warranties. The manufacturer reserves the right to repair the product. You will need to be available to accept a service call on a week day between the hours of 0800 and 1800 hours. An engineer’s report is required before a replacement can be considered. This will be at the discretion of the ofthe manufacturer, sometimes if it’s a quick fix it is better to let them carry out the repair on site. Please note that once an electrical appliance is installed, the manufacturer would need to send a service engineer to inspect any appliance to ascertain whether or not any fault was due to a product defect or a bad installation. This call will be chargeable if the problem has been caused by a poor installation and the engineer finds no mechanical or electrical fault with your product. Remember that you should use a qualified fitter for certain appliances (i.e. gas appliances should only be fitted by someone with the appropriate Gas Safe certification, we can do this if you require as we have our own gas engineers, our gas safe registration is 189436). If a product is returned as faulty, but is not deemed to be faulty by our technicians the product will be returned back to you. This will be done subject to an administration fee of £50 along with the cost of carriage, which can be seen in the schedule we have under "Delivery".

Faulty Goods. You must notify the manufacturer immediately if a product should fail to operate correctly, we can help with the contact numbers if you require but these will be in the handbook information. If it is within 28 days of delivery we will request the manufacturer on your behalf to send a qualified engineer to inspect the item to confirm that the item is faulty or not working to their specification before arranging an exchange of the product, this is done to avoid user error and no fault with the appliance. All goods are sold with full manufacturer warranties. The manufacturer reserves the right to repair the product. You will need to be available to accept a service call on a week day between the hours of 0800 and 1800 hours. An engineer’s report is required before a replacement can be considered. This will be at the discretion of the manufacturer, sometimes if it’s a quick fix it is better to let them carry out the repair on site. Please note that once an electrical appliance is installed, the manufacturer would need to send a service engineer engi- xxxx to inspect any appliance to ascertain whether or not any fault was due to a product defect or a bad installationinstal- lation. This call will be chargeable if the problem has been caused by a poor installation and the engineer finds no mechanical or electrical fault with your product. Remember that you should use a qualified fitter for certain appliances (i.e. gas appliances should only be fitted by someone with the appropriate Gas Safe certification, we can do this if you require as we have our own gas engineers, our gas safe registration is 189436). If a product is returned as faulty, but is not deemed to be faulty by our technicians the product will be returned back to you. This will be done subject to an administration fee of £50 along with the cost of carriage, which can be seen in the schedule we have under "Delivery".