Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s).
Fault Response. During the staffed hours of the NMC, the NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined above. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). Outside the staffed hours of the NMC the scheduled on-call engineer will be alerted to all relevant alarms raised by the Service Providers SCADA / automated alarm system. Where the Service Provider attends a Client reported fault which subsequently is found to result from defects, faults or failures in the equipment or services provided or operated by, or on behalf of, the Client, then the Service Provider shall be entitled to levy additional fees for such work at a daily Engineering rate.
Fault Response. 6.1. There is no fault response option for the Calls Only Service.
Fault Response. 9.1 Unless provided otherwise in a Service Schedule, O2 shall provide fault response in accordance with the following fault response options:
Fault Response. 7.5.1 The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3.
Fault Response. 9.1 O2 shall provide fault response in accordance with the following fault response care options. Unless otherwise agreed by the parties, the default fault response care option set out in the relevant Service Schedule will apply: Peak Working hours Fault reporting The working hours for this fault response level are 8.00am to 5.00pm on Working Days. Faults may nevertheless be reported 24 hours a day, 7 days a week (including public and bank holidays). Where a fault is reported outside of the working hours for this fault response level, the fault will be treated as if it has been reported at 8.00am on the next Working Day. Work will only be carried out during the working hours for this fault response level. Peak Plus Working hours Fault reporting The working hours for this fault response level are 8.00am to 5.00pm on Monday to Saturday (excluding public and bank holidays). Faults may nevertheless be reported 24 hours a day, 7 days a week (including public and bank holidays). Where a fault is reported outside of the working hours for this fault response level, the fault will be treated as if it has been reported at 8.00am on the next day (excluding Sundays, public and bank holidays). Work will normally only be carried out during the working hours for this fault response level.
Fault Response. 9.1 Unless provided otherwise in a Service Schedule, O2 shall provide fault response in accordance with the following fault response options: Level 2 Working hours Fault reporting The working hours for this fault response level Faults may nevertheless be reported 24 hours a are 8.00am to 6.00pm Monday–Saturday day, 7 days a week (including UK public and excluding UK public and bank holidays. bank holidays). Where a fault is reported outside of the working hours for this fault response level, the fault will be treated as if it has been reported at 8.00am on the next working day for this fault response level. Work will normally only be carried out during the working hours for this fault response level.
Fault Response. 11.1 Clause 8 of the Fixed Terms will not apply to the Boostbox Ser- vice. Company shall provide fault response during the Working Hours. Where a fault is reported outside of the Working Hours, the fault will be treated as if it had been reported at 8.00am on the next Working Day. Work will only be carried out during the Working Hours.
Fault Response. 9.1 Unless provided otherwise in a Service Schedule, Telefónica shall provide fault response in accordance with the following fault response options:
Fault Response. 11.1 Clause 8 of the Fixed Terms will not apply to the Boostbox Service. Company shall provide fault response during the Working Hours. Where a fault is reported outside of the Working Hours, the fault Contract will be treated as if it had been reported at 8.00am on the next Working Day. Work will only be carried out during the Working Hours.
