Common use of Failing to Pay Clause in Contracts

Failing to Pay. 15.1 If You are having difficulty making payments, You should tell Us as soon as possible. We may be able to agree a payment plan with You and We can give You advice on how to reduce Your Bill by being efficient with the Heat Supply You use. 15.2 If You have not paid Your Bill within twenty-one (21) days of the date shown on the Bill, We will: 15.2.1 send You a late payment reminder letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due); AND THEN 15.2.2 if the amount due remains unpaid following the deadline set out in a late payment reminder letter, send You a final demand letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due). 15.3 If the amounts due under Your Bill remain outstanding following the deadline set out in a final demand letter, We may take reasonable action to recover the amounts that You owe to Us. This may include:‌ 15.3.1 charging You interest on any outstanding amounts from the original due date (as set out in the Bill) until the date on which payment is made at a rate equal to 2% above Bank of England Base Rate; AND/OR 15.3.2 requiring You to pay by another method (including requiring that You make payments by way of the pre-payment meter); AND/OR 15.3.3 changing how often We send You Your Bills; AND/OR 15.3.4 charging a Debt Processing Charge in accordance with Appendix 2; 15.3.5 increasing the amount debited from Your bank account if You pay by direct debit (so that We can recover the difference over a period of time); AND /OR 15.3.6 requiring You to pay to Us a refundable deposit equivalent to Our reasonable estimate of the Charges for a period of three (3) calendar months); AND/OR 15.3.7 agreeing with You a payment plan so that You can pay the money You owe Us over a period of time at a rate that is affordable to You; AND/OR 15.3.8 requesting that someone else guarantees Your payments; AND/OR 15.3.9 taking court action to recover the outstanding amounts due and Our reasonable costs; AND/OR 15.3.10 as a last resort, disconnecting the Heat Supply from Our System as referred to in paragraph 16. 16 Disconnecting the Heat Supply‌ 16.1 If You:‌ 16.1.1 do not pay Your Bill within twenty-one (21) days of the date shown on Your Bill (see paragraph 14) and You do not make payment of the overdue amounts when required by both: (a) a late payment reminder letter and (b) a final demand letter reminding You that payment is due; OR 16.1.2 commit another Material Breach of this Contract (for example, a breach that puts the safety of any person at risk or a breach of the requirements of paragraph 7), We may disconnect the Heat Supply. We will not disconnect Your Property without speaking to Your Landlord. Disconnection means We may cease to make available the Heat Supply to Your Heating System. 16.2 We will contact You to tell You that We are disconnecting the Heat Supply. 16.3 We may take a number of actions to disconnect the Heat Supply, including: 16.3.1 taking action to isolate the Heat Supply to Your Property; AND/OR 16.3.2 taking court action to gain entry to Your Property for the purpose of isolating the Heat Supply. 16.4 We will not disconnect the Heat Supply where You reasonably dispute any unpaid Bill. 16.5 We will not disconnect the Heat Supply for non-payment in the Winter Period if any person living at Your Property is a Customer in a Vulnerable Situation. 16.6 As well as disconnecting the Heat Supply for non-payment of Your Bill, We can also charge You interest on Your overdue payments (see paragraph 15.3).

Failing to Pay. 15.1 If You are having difficulty making payments, You should tell Us as soon as possible. We may be able to agree a payment plan with You and We can give You advice on how to reduce Your Bill by being efficient with the Heat Supply You use. 15.2 If You have not paid Your Bill within twenty-one (21) days of the date shown on the Bill, We will: 15.2.1 send You a late payment reminder letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due); AND THEN 15.2.2 if the amount due remains unpaid following the deadline set out in a late payment reminder letter, send You a final demand letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due). 15.3 If the amounts due under Your Bill remain outstanding following the deadline set out in a final demand letter, We may take reasonable action to recover the amounts that You owe to Us. This may include:‌ 15.3.1 charging You interest on any outstanding amounts from the original due date (as set out in the Bill) until the date on which payment is made at a rate equal to 2% above Bank of England Base Rate; AND/OR 15.3.2 requiring You to pay by another method (including requiring that You make payments by way of the pre-payment meter); AND/OR 15.3.3 changing how often We send You Your Bills; AND/OR 15.3.4 charging a Debt Processing Charge in accordance with Appendix 2; 15.3.5 increasing the amount debited from Your bank account if You pay by direct debit (so that We can recover the difference over a period of time); AND /OR 15.3.6 requiring You to pay to Us a refundable deposit equivalent to Our reasonable estimate of the Charges for a period of three (3) calendar months); AND/OR 15.3.7 agreeing with You a payment plan so that You can pay the money You owe Us over a period of time at a rate that is affordable to You; AND/OR 15.3.8 requesting that someone else guarantees Your payments; AND/OR 15.3.9 taking court action to recover the outstanding amounts due and Our reasonable costs; AND/OR 15.3.10 as a last resort, disconnecting the Heat Supply from Our System as referred to in paragraph 16. 16 Disconnecting the Heat Supply‌ 16.1 If You:‌ 16.1.1 do not pay Your Bill within twenty-one (21) days of the date shown on Your Bill (see paragraph 14) and You do not make payment of the overdue amounts when required by both: (a) a late payment reminder letter and (b) a final demand letter reminding You that payment is due; OR; 16.1.2 commit another Material Breach of this Contract (for example, a breach that puts the safety of any person at risk or a breach of the requirements of paragraph 7), We may disconnect the Heat Supply. We will not disconnect Your Property without speaking to Your Landlord. Disconnection This means We may cease to make available the Heat Supply to Your Heating System. 16.2 We will contact You to tell You that We are disconnecting the Heat Supply. 16.3 We may take a number of actions to disconnect the Heat Supply, including: 16.3.1 taking action to isolate the Heat Supply to Your Property; AND/OR 16.3.2 taking court action to gain entry to Your Property for the purpose of isolating the Heat Supply. 16.4 We will not disconnect the Heat Supply where You reasonably dispute any unpaid Bill. 16.5 We will not disconnect the Heat Supply for non-payment in the Winter Period if any person living at Your Property is a Customer in a Vulnerable Situation. 16.6 As well as disconnecting the Heat Supply for non-payment of Your Bill, We can also charge You interest on Your overdue payments (see paragraph 15.3). 18 Complaints‌ 18.1 Please tell Us if You are not happy with Us or any aspect of the Heat Supply. 18.2 We will try and resolve Your Complaint as quickly as reasonably possible. 18.3 If You want to make any Complaint, You should follow the procedure set out below: STEP 1: Get in touch with the Customer Service Team as soon as possible who will attempt to resolve Your Complaint.

Failing to Pay. 15.1 If You are having difficulty making payments, You should tell Us as soon as possible. We may be able to agree a payment plan with You and We can give You advice on how to reduce Your Bill by being efficient with the Heat Supply You use. 15.2 If You have not paid Your Bill within twenty-one (21) days of the date shown on the Bill, We will: 15.2.1 send You a late payment reminder letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due); AND THEN 15.2.2 if the amount due remains unpaid following the deadline set out in a late payment reminder letter, send You a final demand letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due). 15.3 If the amounts due under Your Bill remain outstanding following the deadline set out in a final demand letter, We may take reasonable action to recover the amounts that You owe to Us. This may include:‌include: 15.3.1 charging You interest on any outstanding amounts from the original due date (as set out in the Bill) until the date on which payment is made at a rate equal to 2% above Bank of England Base Rate; AND/OR 15.3.2 requiring You to pay by another method (including requiring that You make payments by way of the pre-payment meter); AND/OR 15.3.3 changing how often We send You Your Bills; AND/OR 15.3.4 charging a Debt Processing Charge in accordance with Appendix 2; 15.3.5 increasing the amount debited from Your bank account if You pay by direct debit (so that We can recover the difference over a period of time); AND /OR 15.3.6 requiring You to pay to Us a refundable deposit equivalent to Our reasonable estimate of the Charges for a period of three (3) calendar months); AND/OR 15.3.7 agreeing with You a payment plan so that You can pay the money You owe Us over a period of time at a rate that is affordable to You; AND/OR 15.3.8 requesting that someone else guarantees Your payments; AND/OR 15.3.9 taking court action to recover the outstanding amounts due and Our reasonable costs; AND/OR 15.3.10 as a last resort, disconnecting the Heat Supply from Our System as referred to in paragraph 16. 16 Disconnecting the Heat Supply‌ 16.1 If You:‌ 16.1.1 do not pay Your Bill within twenty-one (21) days of the date shown on Your Bill (see paragraph 14) and You do not make payment of the overdue amounts when required by both: (a) a late payment reminder letter and (b) a final demand letter reminding You that payment is due; OR 16.1.2 commit another Material Breach of this Contract (for example, a breach that puts the safety of any person at risk or a breach of the requirements of paragraph 7), We may disconnect the Heat Supply. We will not disconnect Your Property without speaking to Your Landlord. Disconnection means We may cease to make available the Heat Supply to Your Heating System. 16.2 We will contact You to tell You that We are disconnecting the Heat Supply. 16.3 We may take a number of actions to disconnect the Heat Supply, including: 16.3.1 taking action to isolate the Heat Supply to Your Property; AND/OR 16.3.2 taking court action to gain entry to Your Property for the purpose of isolating the Heat Supply. 16.4 We will not disconnect the Heat Supply where You reasonably dispute any unpaid Bill. 16.5 We will not disconnect the Heat Supply for non-payment in the Winter Period if any person living at Your Property is a Customer in a Vulnerable Situation. 16.6 As well as disconnecting the Heat Supply for non-payment of Your Bill, We can also charge You interest on Your overdue payments (see paragraph 15.3).

Failing to Pay. 15.1 If You are having difficulty making payments, You should tell Us as soon as possible. We may be able to agree a payment plan with You and We can give You advice on how to reduce Your Bill by being efficient with the Heat Supply You use. 15.2 If You have not paid Your Bill within twenty-one (21) days of the date shown on the Bill, We will: 15.2.1 send You a late payment reminder letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due); AND THEN 15.2.2 if the amount due remains unpaid following the deadline set out in a late payment reminder letter, send You a final demand letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due). 15.3 If the amounts due under Your Bill remain outstanding following the deadline set out in a final demand letter, We may take reasonable action to recover the amounts that You owe to Us. This may include:‌ 15.3.1 charging You interest on any outstanding amounts from the original due date (as set out in the Bill) until the date on which payment is made at a rate equal to 2% above Bank of England Base Rate; AND/OR 15.3.2 requiring You to pay by another method (including requiring that You make payments by way of the pre-payment meter); AND/OR 15.3.3 changing how often We send You Your Bills; AND/OR 15.3.4 charging a Debt Processing Charge in accordance with Appendix 2; 15.3.5 increasing the amount debited from Your bank account if You pay by direct debit (so that We can recover the difference over a period of time); AND /ORof 15.3.6 requiring You to pay to Us a refundable deposit equivalent to Our reasonable estimate of the Charges for a period of three (3) calendar months); AND/OR 15.3.7 agreeing with You a payment plan so that You can pay the money You owe Us over a period of time at a rate that is affordable to You; AND/OR 15.3.8 requesting that someone else guarantees Your payments; AND/OR 15.3.9 taking court action to recover the outstanding amounts due and Our reasonable costs; AND/OR 15.3.10 as a last resort, disconnecting the Heat Supply from Our System as referred to in paragraph 16. 16 Disconnecting the Heat Supply‌ 16.1 If You:‌ 16.1.1 do not pay Your Bill within twenty-one (21) days of the date shown on Your Bill (see paragraph 14) and You do not make payment of the overdue amounts when required by both: (a) a late payment reminder letter and (b) a final demand letter reminding You that payment is due; OR 16.1.2 commit another Material Breach of this Contract (for example, a breach that puts the safety of any person at risk or a breach of the requirements of paragraph 7), We may disconnect the Heat Supply. We will not disconnect Your Property without speaking to Your Landlord. Disconnection This means We may cease to make available the Heat Supply to Your Heating System. 16.2 We will contact You to tell You that We are disconnecting the Heat Supply. 16.3 We may take a number of actions to disconnect the Heat Supply, including: 16.3.1 taking action to isolate the Heat Supply to Your Property; AND/OR 16.3.2 taking court action to gain entry to Your Property for the purpose of isolating the Heat Supply. 16.4 We will not disconnect the Heat Supply where You reasonably dispute any unpaid Bill. 16.5 We will not disconnect the Heat Supply for non-payment in the Winter Period if any person living at Your Property is a Customer in a Vulnerable SituationCustomer. 16.6 As well as disconnecting the Heat Supply for non-payment of Your Bill, We can also charge You interest on Your overdue payments (see paragraph 15.3).

Failing to Pay. 15.1 If You are having difficulty making payments, You should tell Us as soon as possible. We may be able to agree a payment plan with You and We can give You advice on how to reduce Your Bill by being efficient with the Heat Supply You use. 15.2 If You have not paid Your Bill within twenty-one (21) days of the date shown on the Bill, We will: 15.2.1 send You a late payment reminder letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due); AND THEN 15.2.2 if the amount due remains unpaid following the deadline set out in a late payment reminder letter, send You a final demand letter (a letter setting out: (a) how much You owe Us, (b) actions that may be taken if the amount due is not paid and (c) the deadline by which You must pay the amount due). 15.3 If the amounts due under Your Bill remain outstanding following the deadline set out in a final demand letter, We may take reasonable action to recover the amounts that You owe to Us. This may include:‌include: 15.3.1 charging You interest on any outstanding amounts from the original due date (as set out in the Bill) until the date on which payment is made at a rate equal to 2% above Bank of England Base Rate; AND/OR 15.3.2 requiring You to pay by another method (including requiring that You make payments by way of the pre-payment meter); AND/ORYou 15.3.3 changing how often We send You Your Bills; AND/OR 15.3.4 charging a Debt Processing Charge in accordance with Appendix 2; 15.3.5 increasing the amount debited from Your bank account if You pay by direct debit (so that We can recover the difference over a period of time); AND /OR 15.3.6 requiring You to pay to Us a refundable deposit equivalent to Our reasonable estimate of the Charges for a period of three (3) calendar months); AND/OR 15.3.7 agreeing with You a payment plan so that You can pay the money You owe Us over a period of time at a rate that is affordable to You; AND/OR 15.3.8 requesting that someone else guarantees Your payments; AND/OR 15.3.9 taking court action to recover the outstanding amounts due and Our reasonable costs; AND/OR 15.3.10 as a last resort, disconnecting the Heat Supply from Our System as referred to in paragraph 16. 16 Disconnecting the Heat Supply‌ 16.1 If You:‌ 16.1.1 do not pay Your Bill within twenty-one (21) days of the date shown on Your Bill (see paragraph 14) and You do not make payment of the overdue amounts when required by both: (a) a late payment reminder letter and (b) a final demand letter reminding You that payment is due; OR 16.1.2 commit another Material Breach of this Contract (for example, a breach that puts the safety of any person at risk or a breach of the requirements of paragraph 7), We may disconnect the Heat Supply. We will not disconnect Your Property without speaking to Your Landlord. Disconnection means We may cease to make available the Heat Supply to Your Heating System. 16.2 We will contact You to tell You that We are disconnecting the Heat Supply. 16.3 We may take a number of actions to disconnect the Heat Supply, including: 16.3.1 taking action to isolate the Heat Supply to Your Property; AND/OR 16.3.2 taking court action to gain entry to Your Property for the purpose of isolating the Heat Supply. 16.4 We will not disconnect the Heat Supply where You reasonably dispute any unpaid Bill. 16.5 We will not disconnect the Heat Supply for non-payment in the Winter Period if any person living at Your Property is a Customer in a Vulnerable Situation. 16.6 As well as disconnecting the Heat Supply for non-payment of Your Bill, We can also charge You interest on Your overdue payments (see paragraph 15.3).