Extended. After Hours: any time or day not within standard business hours Initial Response Times: CRITICAL support or service requests will be responded to within the following times. Calls to 933-3333 after hour calls will be answered by the WashU IT Systems Operations Center (SOC). The SOC will either resolve the issue or page on call staff to resolve the issue. On call staff will respond to the after hour pager on average* within 30 minutes *averages are calculated on a monthly basis Support Request Resolution Targets WashU IT has established the following general support escalation procedures and resolution targets to meet customer support request needs. Note that service request fulfillment is addressed in a later section titled “Service Fulfillment Targets.” This section is only addressing support escalation and resolution. Support Escalation & Resolution Procedures – all support requests will be escalated from the initial general support team to a specialized support team based on the priority of the support request or if the general support team cannot resolve the issue within 20 minutes. Once the request is escalated to a specialized support team, the customer will be notified, and the specialized support team may contact the customer for further information and testing. Once the specialized support team resolves the request, the general support team will review the resolution to ensure quality control. Once the general support team confirms the resolution has met the customer’s needs, the request will be closed. Communication with the customer will be via email. If the customer does not reply within three business days, the ticket will be automatically closed. Prioritization – all support requests will be given a medium priority unless the customer indicates an impact or urgency that requires a higher prioritization. The impact is defined as the effect to which a technology service or system is inhibiting the customer’s ability to conduct University business. Urgency is defined as the timeframe in which the customer needs the technology issues resolved or a workaround put in place. WashU IT uses the following priority scale for systems and services not performing normally. Priority Description Response Target Resolution Target Critical Global Issues Business critical issues – impacting ability to perform mission Issues affecting multiple users unable to be productive 15 minutes 4 hours High Issues affecting individual or multiple users with no workaround ...
Extended year personnel shall be entitled to one (1) day leave of absence for illness or injury per 20 days. The absent certificated employee shall receive the difference between the employee's salary and Board's adopted rate of pay for substitutes.
Extended sick leave provisions shall apply when a member has missed ten (10) consecutive tours of duty or a member is aware, through consultation with a physician, that an illness will in all likelihood cause the member to miss more than ten (10) tours of duty. (2012)
Extended. (1) Upon at least thirty (30) calendar days advance written request from CNA and the nurse, one (1) Association-represented nurse per County department per year shall be granted an extended leave of absence without pay to engage in Association business. The duration of the extended leave of absence shall be specified at the time the nurse commences the leave, and no such leave shall be granted unless the written request specifies the duration of the leave. Such leaves of absence shall be for a period of not less than three (3) months. In no situation shall the leave of absence be granted for a period of more than three (3) years.
Extended. Year contractual faculty members who are (1) rated “Satisfactory” and (2) those rated “Acceptable but needs some improvement” who are permitted by supervising administrators to teach overloads, will be compensated for all such overloads in the term in which they are taught at the overload rate.
Extended a. Association Members may be granted unpaid extended leaves by agreement with and approval of the Board.
Extended. The City Manager may grant leave up to six months without pay to an employee who has exhausted all of his or her accrued sick leave if a licensed physician designated by the City Manager indicates that the employee will be sufficiently recovered to return to his or her employment within a six (6) months period. Prior to the expiration of the additional time, the employee may return to his or her position provided that he or she has a certificate from one of the above mentioned physicians stating that the employee is able to perform all the duties of his or her position without qualification. In addition to the above, the City Manager may grant a further extension not to exceed a total of one (l) year without pay.
Extended. Contract Day shall be defined as a day beyond the basic 172-day commitment outlined in Article VII. See also Appendix A, Article
Extended. The granting of extended leaves of absence, without pay, is at the discretion of the Director of Education, or designate. An extended leave of absence is defined as being more than five consecutive working days and less than one school year. Extended leave shall be without pay. Salary deduction for approved leaves without pay will be at 1/194th of the Teacher’s salary. If the extended leave of absence is for a period of more than twenty (20) consecutive working days, benefits may be extended provided that the Teacher pre-pays 100% of the applicable premiums, provided that the benefit plan(s) allow continued participation under these circumstances. A Teacher returning from an extended leave will be assigned to the same or equivalent position to that which was held prior to the leave.
Extended a. Teachers granted leave under Article G.23.1.a who choose not to return to work at the expiration of that leave may apply, in writing, for extended maternity leave, forty-five (45) days prior to the expiry of the short term leave.
