Expected Service. All tenured Bargaining Unit Faculty Members are obligated to effectively perform “expected service,” which involves some combination of active engagement and productive leadership. During the three year period under consideration, Members are expected to actively and effectively participate in at least six of the following “engagement” activities (an average of two per year) and two “leadership” activities, or another equivalent combination of engagement and leadership. Engagement • Productively serving on a department, college, or university-level committee • Serving on the faculty Senate • Directing and leading a study abroad program • Coordinating service learning courses/activities • Engaging in service to the community that uses one’s professional expertise • Serving as an active advisor to a student organization or activity (clubs, honorary societies, student case competitions, etc.) • Mentoring and/or evaluation of peers (untenured TET BUFMs, tenured TET BUFMs of lower rank than the Member, NTE BUFMs, adjuncts, or graduate teaching assistants) • Regular and active participation in professional organization activities • Planning and coordination of WSU sponsored special events (such as language immersion days) • Service to AAUP-WSU or the Ohio Conference of AAUP or the national AAUP • The equivalent Leadership • Chairing an active and productive department, college, or university-level committee • Developing internships or service learning courses, projects and partnerships • Providing formal and substantial faculty mentoring • Promoting student success through documented initiation of innovative strategies or a superior commitment to student advising • Coordinating a substantial college, campus or community event or a policy or process change within the college • Actively promoting alumni relations or engaging in fundraising • Exercising documented leadership that draws on professional expertise outside the university in a professional or community association • Effectively chairing a major government or community board • Editing a substantial professional journal • The equivalent. The assigned duties of service for which a reduction in teaching is provided are not counted as engagement or leadership, as listed above. Extra initiatives and leadership in such a role, however, should be considered as engagement or leadership, as appropriate.
Expected Service. The services required under this call for tenders are as follows:
Expected Service. Level <1 transmission issue every 6 months Based on 4 transmissions per Business Day Description FIS will initiate transmissions to Prudential within 30 minutes of the mutually agreed upon deposit-cut deadlines. Invalid transmissions include: Duplicate files and/or batches, Date errors, Invalid record counts and/or amounts, Files that must be re-transmitted. Calculation Total number of transmission initiated within the transmission window/Total number of transmissions initiated: Failed/missing/late - End User A/R transmissions Failed/missing/late - ANSIx9.37 files Number of actual valid, on-time Remittance transmissions received within the past rolling 6 months / total number of expected valid, on-time transmissions within the past rolling 6 months. (re-transmitted files will not count as valid, on-time files unless the file is re-transmitted through no fault of Vendor) Exceptions/ Exclusions If delays or defects occur and the Vendor is not at fault these events will be excluded from the calculation. Thresholds =<1 Transmission issue Minimum every rolling 6 month Service Level Credit One percent (1%) of the total monthly processing fees less out of pocket expenses* Service Level Incoming Mail - Prudential Confidential - Category Timeliness Expected Service Level 99.0% Description Incoming courier packages that arrive via expedited mail service two (2) or more hours prior to the deposit cut will be processed same day. Mail received via USPS received arrive six (6) or more hours prior to the user deposit cut processed same day. Calculation US Mail Processing - Same day deposit of all mail received in standard/scheduled daily mail runs. Weekend mail will be included in the Monday calculation. Overnight Courier Mail - Incoming packages that arrive two (2) or more hours prior to the user deposit cut processed same day. Exceptions/ Exclusions Payments that include suspended/rejected items, exception items and other items not processed due to Prudential procedures. Thresholds 99.0% Minimum Service Level Credit One percent (1%) of the total monthly processing fees less out of pocket expenses* Service Level Data Entry Errors Category Accuracy Expected Service Level < 8 errors per 100K Description Measures processing accuracy, measuring the total number of keystrokes accurately performed in a month Types of errors: Data not keyed - error of omission Wrong data keyed - incorrect field or row of data Encoding Errors Misapplied Remittances/Wrong Payee Remittance posted...
