EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by a) integration of any feature, program or device to the Cloud Service or any part thereof;
EXCLUSIONS FROM SUPPORT SERVICES. Except as set forth in the OEM Supplement, Bonitasoft shall have no obligation to support versions of Bonitasoft Software other than the current and two previous Minor Releases made available by Bonitasoft; altered or modified Bonitasoft Software; software not installed on supported systems in accordance with Bonitasoft documentation; problems caused by inconsistent with Bonitasoft’s Talend, Inc. Mutua Referral Agreement
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include: o Maintenance or repair of hardware or other equipment belonging to You; o Maintenance or modifications to any software, whether such software is required for the use of the Software or not; o Service required due to your misuse of the Software or alterations or modifications thereof that were not authorized or performed by Us (including any modification to the database definitions, data structure, or data integrity). Upon your request, SysAid shall review any modifications to the Software made by You to determine whether such modifications invalidate SysAid rights or instructions. SysAid shall confirm its determination to You promptly in writing. You will be charged with Special Support Fee for such SysAid review and determination.
EXCLUSIONS FROM SUPPORT SERVICES. Brightpearl will not be required to correct any Incident caused by (i) integration of any feature, program or device not performed by Brightpearl or authorized agents to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or (iii) use of the Service that is not in compliance with the Agreement.
EXCLUSIONS FROM SUPPORT SERVICES. Unless otherwise specified in the applicable Order or Exhibit A, Support Services do not include:
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include: o Maintenance or repair of hardware or other equipment belongs to You; o Maintenance or modifications to any software, whether such software is required for the use of the Main System and or the Agent or not; o Service required due to your misuse of the Main System and/or the Agent or alterations or modifications thereof that were not authorized or performed by Us (including any modification to the database definitions, data structure or data integrity). Upon your request, SysAid Technologies shall review any modifications to the Main System and/or the Agent made by You to determine whether such modifications invalidate SysAid' rights or instructions. SysAid shall confirm its determination to You promptly in writing. You will be charged with Special Support Fee for such SysAid' review and determination. Addendum to the Service Agreement Data Processing Agreement (“DPA”)
EXCLUSIONS FROM SUPPORT SERVICES. Support Services under this Exhibit B do not cover services for any failure or defect in the UPI Client Software caused by any of the following:
EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by (i) integration of any feature, program or device to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or
EXCLUSIONS FROM SUPPORT SERVICES. Magento shall have no obligation to support (i) versions of the Software other than the then-current and immediately previous releases, which are operated on a supported hardware/operating system platform specified in the release notes for the Software; (ii) altered or modified Software; (iii) Software accessed on unlicensed Servers; (iv) problems caused by Licensee’s negligence, misuse, or hardware malfunction; or (v) use of the Software inconsistent with Magento’s instructions. Magento is not responsible for hardware changes necessitated by changes to the Software. Support Services does not include:
EXCLUSIONS FROM SUPPORT SERVICES. Hortonworks shall support releases of the Software as specified in the Product Lifecycle Policy Set Forth in Exhibit A. Hortonworks will not support Software which has been altered or modified by anyone other than Hortonworks; a release of the Software that has not been approved for general availability (“GA”); software not installed on supported systems in accordance with the Documentation; problems caused by Ordering Activity’s negligence, misuse, or hardware malfunction; or use of Software inconsistent with the Documentation. Support Services do not include information and assistance on technical issues related to the debugging, installation, administration, and use of Ordering Activity’s computer systems and enabling technologies including, but not limited to, databases, computer networks, communications, hardware, hard disks, networks, and printers.
