Excluded Items. Maintenance Services do not include on-site or in-person assistance or consultation, nor extensive training that would normally be provided in formal training classes. In addition, Maintenance Services shall not include technical support or defect correction to the extent required as a result of the following:
Appears in 2 contracts
Samples: Solution License Agreement, Workforce Safety Subscription Agreement
Excluded Items. Maintenance Services do not include on-site or in-person assistance or consultation, nor extensive training that would normally be provided in formal training classes. In addition, Maintenance Services shall not include technical support Technical Support or defect correction Defect Correction to the extent required as a result of the following:: β Malfunction of the computer system and communications network on which the End User has installed and is using the service; β Use of the Service contrary to the terms of the then current Documentation;
Appears in 1 contract
Excluded Items. Maintenance Services do not include on-site or in-person assistance or consultation, nor or extensive training that would normally be provided in formal training classes. In addition, Maintenance Services shall not include technical support Technical Support (beyond an initial response) or defect correction Defect Correction to the extent required as a result of the following:
Appears in 1 contract
Samples: Master on Premise License Agreement
