Escalation Process. If Customer believes in good faith that Customer has not received quality or timely assistance in response to a support request or that Customer urgently need to communicate important support related business issues to Service Provider’s management, Customer may escalate the support request by contacting Service Provider and requesting that the support request be escalated to work with Customer to develop an action plan.
Appears in 16 contracts
Samples: Software and Services Subscription Agreement, And Services Subscription Agreement, And Services Subscription Agreement
