Common use of Error Clause in Contracts

Error. If the reason for the interruption/disturbance is an Error in the Software as set out in Part 2, Section 2.2, Exasol provides a Qualified Error Report during the course of Incident Management; however, error correction is not a subject of Incident Management but of Maintenance. The preparation of the Qualified Error Report may require the assistance of Customer (e.g. provision of client-logs, provision of the session- ID).

Error. If the reason for the interruption/disturbance is an Error in the Software as set out in Part 2, Section 2.2, Exasol provides a Qualified Error Report during the course of Incident Management; however, error correction is not a subject of Incident Management but of Maintenance. The preparation of the Qualified Error Report may require requires under certain circumstances the assistance of the Customer (e.g. provision of client-logs, provision of the session- session-ID).

Error. If the reason for the interruption/disturbance is an Error in the Software as set out in Part 2, Section 2.2, Exasol provides a Qualified Error Report during the course of Incident Management; however, error correction is not a subject of Incident Management but of Maintenance. The preparation of the Qualified Error Report may require the assistance of Customer (e.g. provision of client-logs, provision of the session- session-ID).

Error. If the reason for the interruption/disturbance is an Error in the Software as set out in Part 2, Section 2.2, Exasol EXASOL provides a Qualified Error Report during the course of Incident Management; however, error correction is not a subject of Incident Management but of Maintenance. The preparation of the Qualified Error Report may require requires under certain circumstances the assistance of the Customer (e.g. provision of client-client- logs, provision of the session- session-ID).