Error Severity Levels. Service Provider shall assign all replicable --------------------- Errors a severity level as follows:
Error Severity Levels. 3.8.1 IAR uses the following four (4) severity levels to categorize reported Errors:
Error Severity Levels. Motive shall exercise commercially reasonable efforts to correct any Error reported by Mercury Interactive in the current unmodified release of Licensor Software in accordance with the Severity level reasonably assigned to such Error by Motive. · Severity 1 Errors – Motive shall promptly commence the following procedures: (i) assign Motive qualified Second Level Support engineers to investigate the Error; (ii) promptly notify Mercury Interactive support contact that steps being taken to correct such Error(s) as soon as possible in accordance with the provisions herein; (iii) provide Mercury Interactive with periodic reports on the status of the investigation and upon request; and (iv) initiate work to provide Mercury Interactive with a Workaround or Fix as soon as possible. Response Time for all Severity Level 1 Errors is 30 minutes and resolution through a Fix or Workaround as soon as possible but no later than 1 business day. · Severity 2 Errors – Motive shall promptly commence the following procedures: (i) assign Motive qualified Second Level Support engineers to investigate the Error; (ii) promptly notify Mercury Interactive support contact that steps being taken to correct such Error(s) as soon as possible in accordance with the provisions herein; (iii) provide Mercury Interactive with periodic reports on the status of the investigation and upon request; and (iv) initiate work to provide Mercury Interactive with a Workaround or Fix as soon as possible. Response Time for all Severity Level 2 Errors is 4 hour and resolution through a Fix or Workaround within 5 business days with reasonable efforts to do so within 4 business days. · Severity 3 Errors – Motive may include the Fix for the Error in a future release of the Licensor Software. Motive shall promptly commence the following procedures: (i) assign Motive qualified Second Level Support engineers to investigate the Error; (ii) promptly notify Mercury Interactive support contact that steps being taken to correct such Error(s) as soon as possible in accordance with the provisions herein; (iii) provide Mercury Interactive with periodic reports on the status of the investigation and upon request; and (iv) initiate work to provide Mercury Interactive with a Workaround or Fix as soon as possible. Response Time for all Severity Level 3 Errors is 1 business day and resolution through a Workaround within 10 business days and a Fix within 21 business days. · Mercury Interactive is responsible for providing su...
Error Severity Levels. TransactTools shall exercise reasonable efforts to correct any Error (as defined below) reported in the current unmodified release of Licensed Software in accordance with the Severity level reasonably assigned to such Error by TransactTools. Severity levels are defined below in the Definitions section of this Exhibit A. Severity 1 Errors—TransactTools shall promptly commence the following procedures upon notification of the problem during Regular Hours and upon confirmation by TransactTools that the Error is a Severity 1 Error:
Error Severity Levels. When reporting Errors to Supplier, Credit Suisse shall classify each Error as follows:
Error Severity Levels. 5.1. ForeScout will exercise commercially reasonable efforts to correct any Error reported to ForeScout by Customer in the Products. Upon ForeScout’s receipt of notice of an Error, ForeScout will assign the Error one of the severity levels and may escalate the Errors in accordance with Exhibit A (Technical Support and Escalation Process).
Error Severity Levels. Any Errors will be handled depending on the level of severity as defined below:
Error Severity Levels. Severity 1 (Critical): The production environment for the Licensed Software is unavailable, causing critical impact to system operation if service is not restored quickly. No workaround is available. Severity 2 (Severe): The production environment is severely degraded, impacting significant aspects of system operations. No workaround is available. Severity 3 (Standard): The production environment is degraded. Functionality is noticeably impaired, but most system operations continue. Severity 4 (Low): Licensee requires information or assistance on the capabilities, installation, or configuration of the Licensed Software.
Error Severity Levels. Error Response Time Frame Level 3 Error – Minimal impact to Customers, meaning impact to [*] Customer or less than [*] of transactions Processed Email acknowledgement of assignment to TRX personnel will be sent within [*]. TRX personnel will email status report and estimate of resolution timeframe to AMEX-designated contact every [*]. Upgrade to Level 2 may be made, at any time, in the sole direction of AMEX.
Error Severity Levels. All errors reported to MPDV by Customer shall be assigned a severity level by MPDV, as follows:
