Error Correction Procedures. The following procedures will be utilized by X.X. Xxxxxx with respect to NAV error corrections:
Error Correction Procedures. The following procedures will be utilized by Bank with respect to NAV Error corrections:
Error Correction Procedures a. Severity 1 Errors: Company shall promptly initiate the following procedures: (i) assign senior technical support members to correct the Error; (ii) notify senior Company management that such Errors have been reported and that steps are being taken to correct the Error; (iii) provide Customer’s Technical Support Contacts with periodic reports on the status of the corrections; and (iv) exercise all commercially reasonable efforts on an urgent priority basis to provide Customer with a Workaround or Fix.
Error Correction Procedures. Subject to, and except as provided in ANNEX A, the procedure for error correction shall be as follows: upon the discovery of any error condition; SBC will endeavor to determine the source of such error condition, whether it is in the platform, in one of the modules of the Amdocs Software Package, an operational error, or some other source; in the event that the Generic Amdocs Software Package (or any component thereof) is the source or cause for or of such error condition, SBC will promptly notify Amdocs of said error and provide Amdocs, in reasonable detail, with all the information that it has discovered with respect to such error, in order to assist Amdocs to correct such error. Promptly upon receipt of such information, Amdocs will identify the cause for and correct the error and will provide the corrective solution to SBC. SBC will implement the correction based on the specific and detailed instructions of Amdocs. If an error condition which was reported to Amdocs is not an error caused by Amdocs or an error or defect in the Generic Amdocs Software Package, Amdocs will have the right to charge SBC for the time spent in handling, diagnosing and correcting the matter, at the time and materials rates set out in SCHEDULE J of the Agreement.
Error Correction Procedures. 30 9.1 BUG REPORTS 30 9.2 CORRECTION ATTEMPTS FOR MATERIAL BUGS 30 9.3 AVAILABILITY OF CONTRACTOR PERSONNEL FOR ERROR CORRECTION 32 10. CONTRACTOR REPRESENTATIONS, WARRANTIES, AND COVENANTS 32 10.1 DUE ORGANIZATION 32 10.2 POWER AND AUTHORITY 32 10.3 NO VIOLATION 32 10.4 LICENSES 33 10.5 CONSENTS 33 10.6 CAPABILITIES 33 10.7 QUALITY OF THE SERVICES 33 10.8 LEGAL MATTERS 33 10.9 COMPLIANCE WITH ALL LAWS 33 10.10 NO KICKBACKS / GRATUITIES 34 10.11 DRUG-FREE WORKPLACE 34 10.12 TRUTH AND CORRECTNESS 34 10.13 SURVIVAL OF REPRESENTATIONS AND WARRANTIES 34
Error Correction Procedures
