Emergency Technical Support. Riverstone acknowledges that Category 1 and Category 2 Errors should be resolved quickly. During the applicable Warranty Period, Riverstone shall replace any defective Products or correct Errors promptly following receipt of notice from TELLABS, not to exceed the following: . Riverstone shall provide an initial response to Errors reported by TELLABS within [ * ] (Category 1) and within [ * ] (Category 2 and 3) and TELLABS and Riverstone shall promptly agree in good faith to any additional information and documentation that may be required to permit Riverstone to resolve such errors. The error correction period begins after TELLABS has enough information to profile the error and can recreate the error or has access to a facility where the error can be recreated. Initial response is defined as talking to a qualified Level 3 support engineer who initiates trouble-shooting. . Riverstone shall use its best efforts to resolve Category 1 Errors within [ * ] of receipt of notice of such Error. . Riverstone shall use its best efforts to resolve Category 2 Errors within [ * ] of receipt of notice of such Error. . Riverstone shall use its best efforts to resolve Category 3 Errors within [ * ] of receipt of notice of such Error. The prescribed Error correction periods above may be extended by agreement of the Parties, e.g., if resolution of problem requires hardware certification or test, or if resolution represents significant risk to the primary Product functions.
Emergency Technical Support. For End User or Authorized Reseller problems deemed by 3Com to be a Severity I emergency, Company will use its commercially reasonable efforts to address and resolve the problems as quickly as possible. Except as set forth in this Exhibit C (Support Services), Company shall have no responsibility pursuant to this Agreement for providing technical support directly to 3Com's Authorized Resellers and End Users. Such technical support shall be provided by 3Com and/or its Authorized Resellers in accordance with 3Com's usual customer support procedures. However, in the event that an End User requires emergency, on-site support that would be significantly facilitated by Company's assistance and such support is requested by 3Com, Company agrees to use its commercially reasonable efforts to provide such emergency support. 3Com will attempt to manage the situation, such that Company's assistance will be transparent to the customer and shall reimburse Company for its time at the price set forth in Exhibit B (Product List and Prices), plus other reasonable expenses. In situations where the site visit was precipitated by a known (but unresolved) or acknowledged Company problem, 3Com will not reimburse for labor or expenses. Problems regarded as emergencies include, but shall not be limited to, problems resulting from Errors. Problem resolution shall be governed by the Sustaining Engineering/ Error Correction section below.
Emergency Technical Support. Supplier acknowledges that Category 1 and Category 2 Errors should be resolved quickly. During the applicable Warranty Period, Supplier shall replace any defective Products or correct Errors promptly following receipt of notice from Cabletron, not to exceed the following: - Supplier shall provide an initial response to Errors reported by Cabletron during business hours within two (2) hours and Cabletron and Supplier shall promptly agree in good faith to any additional information and documentation that may be required to permit Supplier to resolve such errors. The error correction period begins after Cabletron has enough information to profile the error and can recreate the error or has access to a facility where the error can be
Emergency Technical Support. Efficient acknowledges that Category 1 --------------------------- and Category 2 Errors should be resolved quickly. During the applicable Warranty Period, Efficient shall replace any defective Products or correct Errors promptly following receipt of notice from Reseller, not to exceed the following: . Efficient shall provide an initial response to Errors reported by Reseller during normal business hours within four (4) hours and Reseller and Efficient shall promptly agree in good faith to any additional information and documentation that may be required to permit Efficient to resolve such errors. The error correction period begins after Reseller has enough information to profile the error and can recreate the error or has access to a facility where the error can be recreated. . Efficient shall use its best efforts to resolve Category 1 Errors within two (2) working days of receipt of notice of such Error. . Efficient shall use its best efforts to resolve Category 2 Errors within five (5) working days of receipt of notice of such Error. . Efficient shall use its best efforts to resolve Category 3 Errors within fifteen (15) working days of receipt of notice of such Error. The prescribed Error correction periods above may be extended by agreement of the Parties, e.g., if resolution of problem requires hardware certification or test, or if resolution represents significant risk to the primary Product functions.
Emergency Technical Support. For Severity 1 Problems deemed by XPLORE to require emergency, on-site support that would be significantly facilitated by WISTRON’s assistance and such support is mutually agreed upon by the Directors of Support for XPLORE and WISTRON, WISTRON agrees to use its best reasonable efforts to provide such emergency support. In situations where the site visit was precipitated by an acknowledged WISTRON Problem, WISTRON will bare costs for labor, or expenses. If the Problem is not an WISTRON Product Problem, XPLORE will reimburse WISTRON for travel and lodging expenses plus reasonable per diem rates, in addition to an on-site service fee based on $[***]/hr. with an [***] hour minimum billing period. Travel time to and from the site will be billed at the same rate.
Emergency Technical Support. XXXX will provide a telephone contact number for use outside of the standard support hours. This contact will only be used when a Medium Error, High Error, Downtime or Critical Error condition exists.
Emergency Technical Support. Except as set forth in Section 9.3 of --------------------------- this Agreement (Epidemic Failure), and in this Exhibit D (Support Services), Sonic shall have no responsibility for providing technical support directly to 3Com's authorized resellers and end users.. However, for Severity 1 Problems deemed by Kom to require emergency, on-site support that would be significantly facilitated by Sonic assistance and such support is requested by 3Com, Sonic agrees to use its best efforts to provide such emergency support within two (2) business days. 3Com will attempt to manage the Incident, such that Sonic's assistance will be transparent to the customer and shall reimburse Sonic for its time at mutually agreeable and reasonable rates, plus other reasonable expenses approved in advance by 3Com. In situations where the site visit was precipitated by a known (but unresolved) or acknowledged Sonic problem, 3Com will not reimburse Sonic for costs, labor or other expenses.
Emergency Technical Support. Except as set forth in Section 10.5 of the Agreement (Epidemic Failure), and in this Exhibit C (Support Services), Seller shall have no responsibility for providing [***] directly to 3Com's authorized resellers and end users. However, for [***] deemed by 3Com to require [***] that would be significantly facilitated by Seller's [***] and such [***] is requested by 3Com, Seller agrees to use its reasonable best efforts to provide such [***]. 3Com will attempt to manage the [***], such that Seller's [***] to the customer and shall reimburse Seller for its time at mutually agreeable and reasonable rates, plus other reasonable expenses approved in advance by 3Com. In situations where the site visit was precipitated by a known (but unresolved) or acknowledged Seller problem, 3Com will not reimburse Seller for [***].
