Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to xxxxxxx@xxxxxxxxxxxx.xxx. Customer may also submit a support ticket through NetBrain’s website at xxxxx://xxx.xxxxxxxxxxxx.xxx/support/submit-a-ticket/. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, an Error Report shall be opened and the Error shall be resolved in accordance with NetBrain’s standard procedures and processes for Error resolution, as may be updated from time-to-time. E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays (“Support Hours”).
Email Support. Email is monitored within the Service Scope where the Customer can expect a response within three hours whilst emailing xxxxxxx@xxxxxxxxxx.xxx to generate a support ticket. Priority will be placed on support requests that are ranked as urgent. The level of urgency is at the discretion of the Analyst assigned to the support request based on the impact that the issue or outage has on the Customer. Emails received outside of the Service Scope (i.e. weekends) will be collected, however no action can be guaranteed until the next business day. If the Customer stipulates urgent attention to the support request, it is at the assigned Analyst's discretion whether immediate support is required. For urgent matters, the Customer should call +00 0 0000 0000 Option 3 to submit a ‘high priority’ ticket.
Email Support. Email support is provided during Working Hours. Emails received outside of Working Hours will be collected, however no action can be guaranteed until commencement of Working Hours on the next Business Day. Contact details for support are as follows: xxxxxxx@xxxxxxxxxx.xxx
Email Support. Technical assistance not requiring a […***…] response may be requested via email.
Email Support. An Internal Technical Representative may report Cases by sending an email to xxxxxxx@xxxxxxxxxxxxxx.xxx. Responses to email are provided during the Business Hours only for both Standard and Premium Levels of Care.
Email Support. A5 will provide assistance via email to Atossa related to Atossa’s operation of RecurrenceOnline Software and its use with the NextCYTE Test. A5 will respond to emails within 24 hours. A5 will also be available for occasional phone consultations at mutually agreeable times.
Email Support. As part of the Support Services, ATI will use reasonable commercial efforts to provide Support Services via the Email Support Address during Business Hours.
Email Support. For the term of this Agreement, QFS shall provide support via email. The error and priority levels set forth in clause 2.2 above and the response times indicated therein are applicable.
Email Support. Technical support not requiring a twenty-four (24) hour response may be requested via email at xxxxxxx@xxxxx.xxx.
Email Support. 2.9.1 XXXX staff will provide basic email support and assistance to Member. XXXX staff is not liable for implementation or support for third-party mail client programs such as Outlook, Thunderbird, MacMail, etc. XXXX staff will provide instruction and settings for Email account setup, troubleshoot send and receive errors and password assistance. Member is responsible for support beyond these parameters. XXXX does not provide support for software applications, computer hardware, or operating systems for a User’s computer.
