Eligibility for Service Credits Sample Clauses

Eligibility for Service Credits. To be eligible for Service Outage Credits (as defined below), Customer must: (a) be in compliance with its obligations under the Agreement, including obligations regarding Customer Systems; and (b) log a report through the NetDocuments support website. The date/time stamp on the logged report through the NetDocuments support website reporting any Service Outage will be used as the commencement time for the calculation of any Service Outage Credits due. NetDocuments will post on the NetDocuments support website a date/time stamp verifying the end time of the Service Outage.
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Eligibility for Service Credits. In order to receive any of the Service Credits described above, Customer must notify IGLOO within thirty (30) days from the time Customer becomes eligible to receive a Service Credit. Customer must also provide IGLOO with server log files showing loss of external connectivity errors and the date and time those errors occurred. If Customer does not comply with these requirements, Customer will forfeit its right to receive a Service Credit. Exhibit D - IGLOO Security Incident Response IGLOO reserves the right to supplement, modify, amend or supersede the information in this exhibit from time to time, provided that the quality or level of service received by Customer from IGLOO will not be adversely impacted or reduced by such changes. In the event that the information in this exhibit is supplemented, modified, amended or superseded, IGLOO will notify Customer by email and provide a restated exhibit reflecting the changes along with the effective date of such changes. IGLOO has implemented several systems to protect the System and Customer Data. These systems include, but are not limited to, intrusion prevention and detection, Anti-virus software, firewall monitoring, and firewall change monitoring; all services are provided by industry leading vendors in respective specialties. In addition, IGLOO has internal policies that all employees are required to adhere to with respect to Corporate Information Security Policy, checking of references prior to hiring and other standard practices. Note that ALL security breaches would be treated as a P1 incident as defined. The flowchart below outlines the steps taken should a security breach occur: Exhibit E - IGLOO Disaster Recovery Plan IGLOO reserves the right to supplement, modify, amend or supersede the information in this exhibit from time to time, provided that the quality or level of service received by Customer from IGLOO will not be adversely impacted or reduced by such changes. In the event that the information in this exhibit is supplemented, modified, amended or superseded, IGLOO will notify Customer by email and provide a restated exhibit reflecting the changes along with the effective date of such changes.
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Related to Eligibility for Service Credits

  • ELIGIBILITY FOR SERVICES The COUNTY shall determine eligibility for receiving services under this agreement.

  • Eligibility for Sick Leave Subject to the provisions herein, employees and officers (hereinafter called "employees") who are absent from their duties because of illness or disability are eligible for sick leave.

  • Compensation for Services You may be eligible to receive compensation for providing certain services in respect of Shares of the Funds if you meet the requirements of and enter into a Dealer Services Agreement with American Funds Service Company.

  • Eligibility for Benefits A member will not be eligible to receive Long Term Disability benefits until their Income Protection benefits have expired.

  • Eligibility for Sick Leave with Pay Employees shall be eligible for sick leave with pay immediately upon accrual.

  • Fee-for-Service In providing its services and operations, Contractor will maintain compliance with requirements of the AOD Policy and Procedure Manual including additions and revisions, incorporated by reference herein. The maximum length of stay is set by the specific funding source and an extension beyond a 90 day period may be granted only by written approval from the Alcohol and Other Drug Services (AOD) Administrator, pursuant to a Contractor’s written request outlining and justifying the client’s clinical need. Reimbursement will be approved only for clients who referred through the formal referral process outlined in the AOD Policy and Procedure Manual.

  • Application for Service (a) You must comply with any application form or process we specify.

  • Eligibility for Employer Contribution This section describes eligibility for an Employer Contribution toward the cost of coverage.

  • Eligibility for Overtime Compensation (a) Overtime compensation rates for all hours worked in excess of the workday and workweek identified below shall be as follows:

  • Eligibility for Leave All regular full-time employees shall be eligible for paid leave. Further, all regular part-time employees shall receive paid leave on a ration of paid leave time accrued to the number of hours worked in the work week. All non-regular part-time, temporary, and seasonal employees will not be eligible to receive paid leave.

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