Eastern Standard Time. Beginning one (1) year after the Contract effective date, the Contractor may request FSSA approval to modify the hours of operation of the member services helpline based on call center traffic data. FSSA retains sole discretion for approval or denial of such requests. The Contractor shall provide a voice message system that informs callers of the Contractor’s business hours and offers an opportunity to leave a message after business hours. Calls received in the voice message system shall be returned the following business day. The member services helpline may be closed on the following holidays: New Year’s Day; Xxxxxx Xxxxxx Xxxx, Xx. Day; Memorial Day; Independence Day (July 4th); Labor Day; Thanksgiving; and Christmas. For all days with a closure, members must have access to the twenty-four (24) hour nurse call line described below. Call center closures shall not burden a member’s access to care. The Contractor shall provide Telecommunications Device for the Deaf (TDD) services for hearing impaired members. Respondents shall also describe any additional technology to be leveraged to communicate with hearing impaired members. Additionally, the member services helpline must offer language translation services for members whose primary language is not English. Automated telephone menu options must be made available in English and Spanish. The Contractor must have the ability to warm transfer members to outside entities including the Enrollment Broker, DFR and provider offices. Additionally, the Contractor shall ensure the warm transfer of calls for members that require attention from a Contractor care manager. The Contractor shall ensure the care manager has access to all information necessary to resolve the member’s issues. Any messages left with care managers must be returned by the next business day. The Contractor must maintain a system for tracking and reporting the number and type of member calls and inquiries it receives during business and non-business hours. The Contractor must monitor its member services helpline and report its telephone service level performance to FSSA in the timeframes and specifications described in the Hoosier Care Connect Reporting Manual, which shall be provided to Contractor following the Contract award date. The Contractor’s member services helpline staff must be prepared to efficiently respond to member concerns or issues including, but not limited to the following: Access to health care services; Ident...
Eastern Standard Time. On each Business Day, the Fund shall also transmit to the Insurer a reconciliation of the number of shares in the Account.
Eastern Standard Time. In the event a security or safety risk exists at the Property, Borrower may temporarily suspend such public access.
Eastern Standard Time. Beginning one (1) year after the Contract effective date, the Contractor may request FSSA approval to modify the hours of operation of the member services helpline based on call center traffic data. FSSA retains sole discretion for approval or denial of such requests. The Contractor shall provide a voice message system that informs callers of the Contractor’s business hours and offers an opportunity to leave a message after business hours. Calls received in the voice message system shall be returned the following business day. The member services helpline may be closed on the following holidays: • New Year’s Day; • Xxxxxx Xxxxxx Xxxx, Xx. Day; • Memorial Day; • Independence Day (July 4th); • Labor Day; • Thanksgiving; and • Christmas.
Eastern Standard Time. The Trust shall instruct the Cash Custodian to transfer the cash proceeds to the Trust’s Fiat Account in connection with the Clearing Services (as defined in the Registration Statement) at the Bitcoin Custodian, who provides the Trust with Clearing Services (as defined in the Registration Statement). The Liquidity Provider delivers bitcoin to the Trust’s Clearing Account in exchange for the cash purchase price, a delivery facilitated by the Bitcoin Custodian under the Clearing Agreement (as defined in the Registration Statement). Upon settlement of the bitcoin purchase from the Liquidity Provider and the deposit of bitcoin in the Trust’s Clearing Account, the Trust instructs the Transfer Agent to release the Shares to the Authorized Participant by close of business on the Creation Settlement Date and the Creation Order is settled. If the bitcoin purchase transaction between the Trust and the Liquidity Provider fails to settle, the Authorized Participant shall have the option to cancel the Creation Order, in which case the Trust will return the Required Cash Creation Total less the Cash Amount to the Authorized Participant and the Shares will not be issued, or the Sponsor may use an alternative execution method for the Trust to purchase bitcoin, in which case the Authorized Participant agrees and acknowledges it is responsible for any Purchase Slippage and Cash Amount relating to such alternative execution method.
Eastern Standard Time. Notwithstanding anything contained herein to the contrary, the transfers contemplated by this paragraph (d)(ii) will be determined in accordance with Section 414(1) of the IRC and Treasury Regulation 1.414(1)- 1. The amounts to be transferred pursuant to this paragraph (d)(ii) will be reduced to the extent necessary to satisfy Section 414(1) of the IRC, and any regulations promulgated thereunder, ERISA Section 4044, and any regulations promulgated thereunder.
Eastern Standard Time. Licensee shall provide to Property Manager information which may include, without limitation: (a) the estimated number of people to attend the private event or function;
Eastern Standard Time. For each subsequent year of this Contract, the PSA shall adopt a school day no later than April 1st of the prior school year.
Eastern Standard Time. If the request for a Standard Transfer is received by the Credit Union on a day that is not a business or on a business day after the established cut-off, the Credit Union will process the request the following business day. The Credit Union reserves the right to reject a funds transfer if the dollar amount exceeds established daily or monthly limits, the user has insufficient or uncollected available funds, the user’s request is unclear or incomplete, or if the Credit Union identifies a security risk related to the requested transfer. The Credit Union also reserves the right to modify or discontinue the Account To Account Transfer Service, with or without notice. The Credit Union also reserves the right, subject to applicable law and regulation, to terminate the user’s right to use the Account To Account Transfer service at any time if the Credit Union believes the user has engaged in conduct or activities that violate any of the terms of this agreement or, if the user provides the Credit Union with false or misleading information.
Eastern Standard Time. 22.3 This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original, and all of such counterparts shall constitute one Agreement. To facilitate execution of this Agreement, the parties may execute and exchange by telephone facsimile counterparts of the signature pages.
