Dispute fee. PayPal will charge a Dispute fee to sellers for facilitating the online dispute resolution process for transactions that are processed either through a buyer’s PayPal account or through a PayPal guest checkout. The Dispute fee applies when the buyer pursues a claim directly with PayPal, a chargeback with their card issuer, or a reversal with their bank. The Dispute fee will be charged at either the Standard Dispute fee rate or the High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, then the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorised Transactions. For example, for in the month of September, your disputes ratio will be calculated by considering your total claims to sales ratio over June, July, and August. The claims ratio for September will determine the dispute fee for all claims filed in October. If your disputes ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer. You will not be charged a High Volume ...
Dispute fee. We may charge a Dispute Fee when a buyer files a dispute claim or chargeback for a transaction that was processed through the buyer’s PayPal account or a PayPal checkout solution. Please see the User Agreement for more information about Standard Dispute fees and High Volume Dispute fees. STANDARD DISPUTE FEES Australian dollars: AUD 25.00 New Taiwan dollars: TWD 455.00 Brazilian reals: BRL 65.00 New Zealand dollars: NZD 25.00 Canadian dollars: CAD 20.00 Norwegian kroner: NOK 140.00 Czech korun: CZK 350.00 Philippine pesos: PHP 760.00 Danish kroner: DKK 100.00 Polish zlotys: PLN 60.00 Euros: EUR 14.00 Russian rubles: RUB 640.00 Hong Kong dollars: HKD 115.00 Singapore dollars: SGD 20.00 Hungarian forints: HUF 4,585.00 Swedish kronor: SEK 145.00 Israeli new shekels: ILS 55.00 Swiss francs: CHF 15.00 Japanese yen: JPY 1,630.00 Thai baht: THB 465.00 Malaysian ringgits: MYR 65.00 British pounds: GBP 12.00 Mexican pesos: MXN 300.00 US dollars: USD 15.00 Standard Dispute Fees: The Dispute Fee will be in the currency of the original transaction. HIGH VOLUME DISPUTE FEES Australian dollars: AUD 50.00 New Taiwan dollars: TWD 910.00 Brazilian reals: BRL 130.00 New Zealand dollars: NZD 50.00 Canadian dollars: CAD 40.00 Norwegian kroner: NOK 280.00 Czech korun: CZK 700.00 Philippine pesos: PHP 1,520.00 Danish kroner: DKK 200.00 Polish zlotys: PLN 120.00 Euros: EUR 28.00 Russian rubles RUB 640.00 Hong Kong dollars: HKD 230.00 Singapore dollars: SGD 40.00 Hungarian forints: HUF 9,170.00 Swedish kronor: SEK 290.00 Israeli new shekels: ILS 110.00 Swiss francs: CHF 30.00 Japanese yen: JPY 3,260.00 Thai baht: THB 930.00 Malaysian ringgits: MYR 130.00 British pounds: GBP 24.00 Mexican pesos: MXN 600.00 US dollars: USD 30.00 High volume Dispute Fees: The Dispute Fee will be in the currency of the original transaction.
Dispute fee. We may charge a Dispute Fee when a buyer files a dispute claim or chargeback for a transaction that was processed through the buyer’s PayPal account or a PayPal checkout solution. Please see the User Agreement for more information about Standard Dispute fees and High Volume Dispute fees. Mexican pesos: MXN 300.00 US dollars: USD 15.00
