Disconnection Notice. In the event the customer has not paid their bill or made satisfactory arrangements for payment within 10 days of the “Past Due” reminder, the District will send a disconnection notice to the customer by first‐class mail, a recorded phone call and/or electronically requesting payment in full or to make satisfactory payment arrangements before the disconnect date shown on the notice. If the full amount due is not paid by the date requested on the disconnection notice, unless satisfactory payment arrangements have been made, the customer maybe disconnected. The District may require the customer sign a payment arrangement agreement. A disconnect notice will still be mailed even if a customer has made satisfactory payment arrangements, but the service will not be disconnected unless the customer fails to meet the payment arrangements. Service will be restored upon payment in full plus disconnect and reconnect charges as listed in the Rate Schedule, and may require an additional deposit at the discretion of the district. Any payments made in the field to prevent disconnection shall incur additional fees pursuant to the Rate Schedule, even if service is not disconnected.
Disconnection Notice. When a customer served by CSPR through resale or network elements provided for in this Agreement changes its service to another carrier, including PRTC, PRTC will provide to CSPR a copy of the corresponding disconnection order within two (2) business days after PRTC receives the order. Copies of disconnection orders will be provided to CSPR by email titled “Disconnection Notice” and sent to pxxx@xxxxxxxxxx.xxx, unless an alternative number, address, and/or medium is authorized by CSPR in writing. In addition, to the extent such information is not available to CSPR electronically and such information is made available by PRTC to its retail employees, copies of disconnection orders will be accompanied by a cover sheet that identifies the date and time PRTC completed the disconnection for each disconnection order, whether the transfer was total or partial, a detail of the services transferred including but not limited to a list of lines, PIC and LPIC, to whom the services were transferred, the effective date of transfer and cancellation (If applicable) and the name of coordinator at PRTC responsible for the transaction. Otherwise, copies of disconnection orders will be accompanied by a cover sheet that identifies the names of the disconnected customer(s) and the date and time PRTC completed the disconnection for each disconnection order. The level of detail provided by PRTC shall mirror that provided to PRTC retail, and if that level of detail increases in the future, so should the level of detail provided to CSPR. Additionally, the effective date of the notification for cancellations and transfers will be the effective date that PRTC will cease billing CSPR for the services listed as cancellations and transfer, and begin billing the new service provider. Any PRTC billing of cancelled or transferred lines beyond the effective date will be considered a Billing Error. In the event that PRTC fails to cancel or transfer Services as requested within the timeframes established in this Section, CSPR shall not be liable for any charges for such Service that arise after the effective date.
