Details of Services Provided a) Responsibilities of Participating Contractor Each contractor must: • Take full responsibility for ensuring compliance with all aspects of the SLA. • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure the SOP in place governing the OST service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levels. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Contractor (or nominat...
Details of Services Provided a) Responsibilities of Participating Contractor Each contractor must: • Take full responsibility for ensuring compliance with all aspects of the Service Level Agreement (SLA) by providing the service as described in the Patient Pathway (Attachment 1). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day-to-day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times are competent to maintain continuity of service. • Ensure the Standard Operating Procedure (SOP) in place within the pharmacy governing the COPD service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Supply stock against prescriptions written and nominate a technician/ dispenser with responsibility to ensure that sufficient quantities of Amoxicillin, Doxycycline and Prednisolone are available at all times. Contractors should arrange for a quarterly expiry date check to be carried out as a minimum requirement. • Ensure the Key Pharmacist or technician records administered doses on the patient’s record card at the point of dispensing • Ensure any Pharmacist providing the service on their behalf is appropriately authorised by confirming that they have signed all three PGDs and submitted the relevant authorisation sheet to the Community Pharmacy Development Team (CPDT) prior to providing this service. • The CPDT will forward a copy of the SLA to the Participating Contractor annually. The Contractor should retain a copy for reference. The contractor should formally sign the Participation Form (Attachment 2) as confirmation of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed Participation Form should be returned to CPDT at: Pharmacy Support, Clarkston Court, 00 Xxxxx Xxxx, Glasgow G76 7AT xxx.xxxxxxxxx@xxx.xxxx by the date specified to ensure that all relevant payments can be made. b)
