Delivery and Contents. Service Provider shall deliver to DIR portions and versions of the Service Management Manual for DIR's review and comment on the dates provided in Attachment 6-B. DIR shall review the Service Management Manual and provide Service Provider with comments and revisions. Service Provider shall incorporate DIR's comments and revisions into the Service Management Manual and shall deliver subsequent versions thereof on or before the dates set forth in Attachment 3-C for DIR's review and comment in accordance with this Section. Service Provider shall work with each DIR Customer to document appropriate policies, processes and procedures for inclusion in the Service Management Manual to provide effective Service interfaces between Service Provider and the DIR Customers. Service Provider shall deliver a final version of the Service Management Manual to DIR on or before the date set forth in Attachment 3-C for DIR's final approval, which DIR may withhold in its sole discretion. Service Provider shall submit to DIR a revised Service Management Manual within thirty (30) days of DIR's rejection addressing each of the points raised by DIR in its rejection until DIR has approved the Service Management Manual. At a minimum, the Service Management Manual shall address the subjects specified in Attachment 6-B (to the extent applicable) and shall include the following:
Delivery and Contents. As part of the Services, and at no additional cost to ABM, Supplier shall deliver to ABM for its review, comment and approval (i) a preliminary draft of the Policy and Procedures Manual applicable to the performance of the Services during the period preceding the migration to the Supplier data center not later than fifty (50) days after the Commencement Date, and (ii) a final draft of the Policy and Procedures Manual applicable to the performance of such Services not later than one hundred ten (110) days after the Commencement Date. Thereafter, as part of the Services, and at no additional cost to ABM, Supplier shall deliver to ABM for its review, comment and approval (i) a preliminary draft of a revised Policy and Procedures Manual containing additions and modifications applicable to the performance of the Services following the migration to the Supplier data center not later than thirty (30) days prior to the scheduled migration date), and (ii) a final draft of the revised Policy and Procedures Manual containing such modifications not later than the scheduled migration date.
Delivery and Contents. CSC shall create, as part of the Services, and at no additional cost to Sears, an operational procedures manual that documents the processes and procedures that underlie each Service (the “Operational Procedures Manual” or “OPM”). CSC shall deliver to Sears for its review, comment and approval both an outline of the topics to be addressed in the Operational Procedures Manual and a final draft of the OPM for each Exhibit, in each case within the time periods set forth in the applicable Exhibit. At a Table of Contents minimum, the Operational Procedures Manual for each Exhibit shall include the following:
Delivery and Contents. As part of the Services, and at no additional cost to Xxxxxxxx, Provider shall deliver to Xxxxxxxx for its review, comment and approval (i) a reasonably complete draft of the Policy and Procedures Manual by the date indicated in Schedule H and (ii) a final draft of the Policy and Procedures Manual by the date indicated in Schedule H or, if later, within thirty (30) days after receipt of comments and suggestions as described in Section 9.1(b). In Section 9.1(a)(iii), the words "and 15.14" are deleted.
Delivery and Contents. As part of the Services, and at no additional cost to Allegheny, Service Provider shall deliver to Allegheny for its review, comment and approval (i) an outline of the topics, including the topics in Schedule 6B, to be addressed in a management policy and procedures manual for each Service Category within thirty (30) days after the Commencement Date, (ii) a final draft of such policy and procedures manual within ninety (90) days after the Commencement Date (the “Policy and Procedures Manual”), and (iii) an update of the Policy and Procedures Manual within 180 days after the Commencement Date to incorporate the changes specific to the mode of operations after the changes contemplated by the IT Transformation Plan are in effect. The delivery requirements described are in addition to the more detailed delivery requirements specified in Schedule 6B. At a minimum, the Policy and Procedures Manual shall include the following:
Delivery and Contents. As part of the Services, [**], Supplier shall deliver to Ascension Health for its review, comment and approval (i) a reasonably complete draft of the Policy and Procedures Manual within [**] days after the Effective Date, and (ii) a final draft of the Policy and Procedures Manual within [**] days after the Effective Date. Ascension Health shall have at least [**] days to review the draft Policy and Procedures Manual and provide Supplier with reasonable comments and revisions. Supplier shall then incorporate any reasonable comments or changes of Ascension Health into the Policy and Procedures Manual and shall deliver a final revised version to Ascension Health within [**] days of its receipt of such comments and changes for Ascension Health’s final approval. At a minimum, the Policy and Procedures Manual shall include: (i) a detailed description of the Services and the manner in which each will be performed by Supplier to the extent not already described in an applicable Supplement; (ii) the procedures for Ascension Health /Supplier interaction and communication, including: (A) call lists; (B) procedures for and limits on direct communication by Supplier with Ascension Health Personnel; (C) problem management and escalation procedures; (D) priority and project procedures; (E) Acceptance Testing and procedures; (F) the data security plan for the Services provided to Ascension Health and the applicable Eligible Recipients; (G) a schedule, format and list of required attendees for performance reporting, account relationship [**] Indicates that text has been omitted which is the subject of a confidential treatment request. The text has been separately filed with the Securities and Exchange Commission.
Delivery and Contents. As part of the Services and as further detailed in the Transition Plan, and at no additional charge to Triad, Supplier shall deliver to Triad for its review, comment and approval (i) a “Priority 1” version of the Policy and Procedures Manual on or before August 16, 2006, and (ii) a “Priority 2” integrated version of the Policy and Procedures Manual covering all Services on or before January 17, 2007 (the “Policy and Procedures Manual”). At a minimum, the Policy and Procedures Manual shall include the following:
Delivery and Contents. [**], Amdocs shall deliver to SBC for its review, comment and approval (i) an outline of the topics to be addressed in the Policy and Procedures Manual within [**] days after the Effective Date, and (ii) a final draft of the Policy and Procedures Manual [**] after the Effective Date (the "POLICY AND PROCEDURES MANUAL"), in accordance with the requirements set forth in SCHEDULE E, PART 6. At a minimum, the Policy and Procedures Manual shall include the following:
Delivery and Contents. As part of the Services, and at no additional cost to Xxxxxxxx, Provider shall deliver to Xxxxxxxx for its review, comment and approval (i) a reasonably complete draft of the Policy and Procedures Manual within forty-five (45) days after the Commencement Date, and (ii) a final draft of the Policy and Procedures Manual within thirty (30) days of Provider's receipt of Xxxxxxxx'x comments and suggestions (the "POLICY AND PROCEDURES MANUAL"). At a minimum, the Policy and Procedures Manual shall include the following:
Delivery and Contents. An outline setting forth preliminary policies and procedures (including security and control requirements) to be followed by Provider in its performance of the Services under each Transaction Document, as such policies and procedures may be updated from time to time during the Term, is set forth in Schedule 9.6. The policies and procedures outline will be finalized in accordance with the Transition Plan and will become the final documentation for policies and procedures under each Transaction Document (the “Policies and Procedures Manual”). The outline shall include, at a minimum, the procedures under each Transaction Document for Idearc/Provider interaction and communication, including (A) work flow/demand management; (B) service level monitoring; (C) procedures for and limits on direct communication by Provider with Idearc personnel; (D) problem management and escalation procedures; (E) Quality Assurance procedures, internal controls and checkpoint reviews; and (F) practices and procedures addressing such other issues and matters as Idearc shall reasonably require.
