Delay Service Level Sample Clauses

Delay Service Level. The Delay Service Level for (3)CrossRoads® Service is as set forth in the following table: Route Delay Service Level Intra–U.S. 25 ms Intra–Europe 15 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at wxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads® Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads® Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted for price per Megabit) associated with the affected (3)CrossRoads® Service port for the particular month. Service credits, in each case, are as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit 0.1 – 5 ms 10% 5.1 – 10 ms 20% 10.1 – 15 ms 30% 15.1 – 20 ms 40% 20.1 – 25 ms 50% 25.1 ms or greater 100%
Sample 1
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Delay Service Level. The Delay Service Level for (3)CrossRoads ® Service is as set forth in the following table: [*] The Delay Service Level is measured as an average one-way delay over a calendar month for traffic of the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at xxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage Customer will be entitled to receive a service [*]
Sample 1
Delay Service Level. The Delay Service Level for (3)VoIP EnhancedSM Local Service within the United States is 40 milliseconds (ms). The Delay Service Level is measured as an average one-way delay over a calendar month for IP traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at xxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the monthly recurring charges associated with the affected (3)VoIP EnhancedSM Local Service for the particular month as set forth in the following table: ------------------------------ ---------------------- Amount of Delay in Excess of Service Level Credit Service Level ------------------------------ ---------------------- ------------------------------ ---------------------- 0.1 - 5 ms 5% ------------------------------ ---------------------- ------------------------------ ---------------------- 5.1 - 10 ms 10% ------------------------------ ---------------------- ------------------------------ ---------------------- 10.1 - 15 ms 15% ------------------------------ ---------------------- ------------------------------ ---------------------- 15.1 - 20 ms 25% ------------------------------ ---------------------- ------------------------------ ---------------------- 20.1 - 25 ms 50% ------------------------------ ---------------------- ------------------------------ ---------------------- 25.1 ms or greater 100% ------------------------------ ----------------------
Sample 1
Delay Service Level. The Delay Service Level for Level 3 ES (3) Tone Service is 55 milliseconds (ms) or less (on average) per month between Level 3 ES North American Gateways. The Delay Service Level will be measured by Xxxxx 0 ES as the average round trip delay over a calendar month for traffic on the Level 3 Communications-provided IP network between Gateways. In the event of average delay in excess of the Service Level set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring Seat charge for the affected Seat equal to one (1) day.
Sample 1
Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on actual fiber route miles between such Gateways as set forth in the following table: Route Fiber Miles Delay Service Xxxxx 500.1-1500 15 ms 1500.1-2500 20 ms 2500.1-3500 25 ms 3500.1-4500 30 ms 4500.1-5500 35 ms 5500.1-6500 40 ms 6500.1-7500 45 ms 7500.1-8500 50 ms 8500.1-9500 55 ms 9500.1-15000 95 ms >15000 100 xx Xxxxx is calculated by independently measuring and reporting for each virtual circuit between two (2) Level 3 Gateways. Delay measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. Samples are taken every 500 milliseconds and summed every 5 minutes. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit 0.1 - 5 ms 10% 5.1 - 10 ms 20% 10.1 - 15 ms 30% 15.1 - 20 ms 40% 20.1 - 25 ms 50% 25.1 ms or greater 100%
Sample 1
Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on the vertical and horizontal (“V&H”) route miles between such Gateways as set forth in the following table: 0 - 000 00 xx 000.0 - 000 00 ms 500.1 - 1,000 20 ms 1,000.1 - 1,500 25 ms 1,500.1 - 2,000 30 ms 2,000.1 - 2,500 35 ms 2,500.1 or greater 45 ms Trans-Atlantic 45 xx Xxxxx measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth below for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring virtual circuit charge for the affected virtual circuit and any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit
Sample 1
Delay Service Level. The Delay Service Level for (3)CrossRoadsSM Service is as set forth in the following table: Xxxxx Xxxxx Xxxxxxx Xxxxx Xxxxx- X.X. 00 ms Intra-Europe 30 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the MRC for the affected (3)CrossRoadsSM Service as set forth in the following table:. Amount of Delay in Excess of Service Level Service Level Credit 0.1 - 5 ms *** 5.1 - 10 ms *** 10.1 - 15 ms *** 15.1 - 20 ms *** 20.1 - 25 ms *** 25.1 ms or greater ***
Sample 1
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Related to Delay Service Level

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • Service Levels (1) DTI shall perform the Services in accordance with the service levels (the "Service Levels") as may be agreed to from time to time in writing by DTI and the Funds (the "Service Level Agreement"). Failure to perform in a manner which equals or exceeds the Service Levels shall result in fee credits ("Fee Credits") or the Funds' right to terminate this Agreement, as set forth in the Service Level Agreement.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Credits If vendor fails to provide the Services in accordance with the applicable Service Levels for any reason, except for Force Majeure Events (as defined in the Agreement), vendor will incur Service level Credits identified in and according to the schedule set forth in Attachment E-1 and/or Attachment E-2, provided that Vendor may earn back such Service level credits as provided under the provisions of Attachment E-1 and/or Attachment E-1, as the case may be. The Service Level credits will not limit Prudential's right to recover, in accordance with the terms of this Engagement Schedule, any other damages to which it may be entitled with respect to such failure to provide the Services in accordance with the Service Levels.

  • Service Level Standards The parties agree to negotiate in good faith certain service level standards that, once agreed upon, will be incorporated into this Agreement subsequent to the effective date of the Agreement.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Hosting Services GSI shall load the Web site onto server(s) that are connected to the Internet and readily accessible via the Web through use of the Domain Names. GSI shall ensure that the Web site is functional and ready to process transactions in a reasonably efficient manner.

  • Quality Service Standards/NAV Errors Price Associates and the Fund may, from time to time, agree to certain quality service standards, with respect to the Services hereunder. In the event Price Associates is the party responsible for causing an error in the computation of the net asset value for a Fund or share class of a Fund (“NAV Error”), the actions that are required to be taken as to such NAV Error shall be made in accordance with the Fund’s Net Asset Value Error Correction Policy and Procedures (“NAV Error Policy”) attached hereto as Schedule II.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Billing Services Manager shall provide, or cause to be provided, the following billing services to P.C.:

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