Data Requirements. The system shall capture, at a minimum, the enrollee, the reason of the complaint or grievance, the date the complaint or grievance was reported, the operator who talked to the enrollee, the explanation of the resolution, the date the complaint or grievance was resolved, the person who resolved the complaint or grievance, referrals to other departments, and comments including general information and/or observations. See Article 5.15.
Appears in 3 contracts
Samples: Amerigroup Corp, Centene Corp, Americhoice Corp
Data Requirements. The system shall capture, at a minimum, the enrollee, the reason of for the complaint or grievance, the date the complaint or grievance was reported, the operator who talked to the enrollee, the explanation of the resolution, the date the complaint or grievance was resolved, the person who resolved the complaint or grievance, referrals to other departments, and comments including general information and/or observations. See Article 5.15.
Appears in 1 contract
Samples: Amerigroup Corp