Common use of Data Availability Clause in Contracts

Data Availability. The HMIS Lead Agency shall make every effort to have the HMIS available to Participating Agency end-users 98% of the year. The HMIS Lead Agency shall inform end-users as soon as reasonable of any interruption in service. Internet connection, a requirement of HMIS participation, is the sole responsibility of the Participating Agency. The HMIS Vendor shall be required contractually to communicate with the HMIS Lead Agency any necessary downtime for system upgrades and patches. • In the event it is determined that HMIS accessibility is disabled system-wide, the HMIS Lead Agency will work closely with the HMIS Vendor to resolve any issues; • The HMIS Lead Agency shall email, or use other expedient means, to communicate disruptions of the HMIS to the Participating Agency Administrators within two (2) hours of problem awareness and provide an estimated time of system availability. Access to information must be in timely manner, including temporary disruptions of business services or regional catastrophic interruption of services. • The HMIS Lead Agency will grant access to information in relation to the HMIS’ and the referring Participating Agency’s business need via the process outlined in Access Controls; • The HMIS Lead Agency shall develop, test, and implement a Contingency Plan and a Disaster Recovery Plan for operations to address interruption of HMIS services. Maintenance and Disposal The HMIS Lead Agency Executive Director (or other empowered officer) will be responsible for the maintenance and disposal of HMIS Lead Agency onsite computer equipment. This includes: • Purchase of, and upgrades to, all computer equipment; • HMIS Lead Agency systems credential issuance for workstations accessing HMIS including: o Unique username/password for operating system; o Enforcement of electronic controls such as auto-time out and password-protected screen saver. All workstations and computer hardware (including Participating Agency network equipment) must be stored in a secure location (locked office area).