CUSTOMER USAGE DATA & PRIVACY Sample Clauses

CUSTOMER USAGE DATA & PRIVACY. 4.1. Use of Customer Usage Data. Rally must use Customer Usage Data in certain ways to power the processing of the Spellbook AI platform, including passing contract text uploaded by Customer through OpenAI’s developed AI models that can understand and generate natural language. The AI model currently used for the Spellbook AI Platform is GPT-3 (third generation Generative Pre-trained Transformer) technology, which is a neural network machine-learning model trained using internet data to generate any type of text. Developed by OpenAI, GPT-3 uses input text to generate large volumes of relevant and sophisticated machine-generated text. The Spellbook AI Platform encrypts Customer Usage Data in transit, and sends it to a GPT-3 model in order to generate response text. The Spellbook AI Platform does not store any of this Customer Usage Data analyzed by the GPT-3 model. Accordingly:
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CUSTOMER USAGE DATA & PRIVACY. 4.1. Use of Customer Usage Data. Rally must use Customer Usage Data in certain ways to power the processing of the Spellbook AI platform, including passing contract text uploaded by Customer through the Natural Language AI Models. The Natural Language AI Models are neural network machine-learning models trained using internet data to generate any type of text. They use input text to generate large volumes of relevant and sophisticated machine-generated text. The Spellbook AI Platform encrypts Customer Usage Data in transit, and sends it to the Natural Language AI Models (a prompt) in order to generate response text (a response). The Spellbook AI Platform does not store any of this Customer Usage Data analyzed by the Natural Language AI Models. Accordingly:
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Related to CUSTOMER USAGE DATA & PRIVACY

  • Customer Data 5.1 The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

  • Protection of Customer Data The Supplier shall not delete or remove any proprietary notices contained within or relating to the Customer Data. The Supplier shall not store, copy, disclose, or use the Customer Data except as necessary for the performance by the Supplier of its obligations under this Call Off Contract or as otherwise Approved by the Customer. To the extent that the Customer Data is held and/or Processed by the Supplier, the Supplier shall supply that Customer Data to the Customer as requested by the Customer and in the format (if any) specified by the Customer in the Call Off Order Form and, in any event, as specified by the Customer from time to time in writing. The Supplier shall take responsibility for preserving the integrity of Customer Data and preventing the corruption or loss of Customer Data. The Supplier shall perform secure back-ups of all Customer Data and shall ensure that up-to-date back-ups are stored off-site at an Approved location in accordance with any BCDR Plan or otherwise. The Supplier shall ensure that such back-ups are available to the Customer (or to such other person as the Customer may direct) at all times upon request and are delivered to the Customer at no less than six (6) Monthly intervals (or such other intervals as may be agreed in writing between the Parties). The Supplier shall ensure that any system on which the Supplier holds any Customer Data, including back-up data, is a secure system that complies with the Security Policy and the Security Management Plan (if any). If at any time the Supplier suspects or has reason to believe that the Customer Data is corrupted, lost or sufficiently degraded in any way for any reason, then the Supplier shall notify the Customer immediately and inform the Customer of the remedial action the Supplier proposes to take. If the Customer Data is corrupted, lost or sufficiently degraded as a result of a Default so as to be unusable, the Supplier may: require the Supplier (at the Supplier's expense) to restore or procure the restoration of Customer Data to the extent and in accordance with the requirements specified in Call Off Schedule 8 (Business Continuity and Disaster Recovery) or as otherwise required by the Customer, and the Supplier shall do so as soon as practicable but not later than five (5) Working Days from the date of receipt of the Customer’s notice; and/or itself restore or procure the restoration of Customer Data, and shall be repaid by the Supplier any reasonable expenses incurred in doing so to the extent and in accordance with the requirements specified in Call Off Schedule 8 (Business Continuity and Disaster Recovery) or as otherwise required by the Customer. Confidentiality

  • Usage Data 7.1. The parties shall supply data on usage of the Licensed Work that is available to them during the term of this Licence. Notwithstanding the foregoing, the parties shall neither assemble nor provide data from which an individual user could be identified.

  • Return of Customer Data Okta shall return Customer Data to Customer and, to the extent allowed by applicable law, delete Customer Data in accordance with the procedures and time periods specified in the Trust & Compliance Documentation, unless the retention of the data is requested from Okta according to mandatory statutory laws.

  • Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints and surveys. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the PM, as opposed to the contractor. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Any customer complaints will be investigated by the PM using the Quality Assurance Monitoring Form – Customer Complaint Investigation, identified in Attachment A4.

  • PROVISION OF USAGE DATA 58.1 Recorded Usage Data includes, but is not limited to, the following categories of information:

  • Access to Customer Data You agree that we may, for the purposes of providing Maintenance and Customer Support and/or for the purpose of otherwise protecting the integrity of the Software, access and/or download your Customer Data on a limited basis.

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