Customer Support Services. 4.1 PSINet will provide customer support through its customer support group or through a Third Party (as determined by PSINet in its sole discretion) for the Services (other than InterRamp Remote Access services) sold to IXC Customers as contemplated by this Agreement; provided that PSINet will not be responsible for providing customer support to any IXC Customer purchasing Services under a private label which exceeds the level of support which PSINet is obligated to provide to its customers pursuant to PSINet's service agreements for the applicable Services, as such agreements may be amended from time to time. PSINet also may assist IXC with making arrangements for the provision of customer support with respect to the InterRamp Remote Access services to be sold to IXC Customers pursuant to this Agreement. IXC acknowledges, however, that IXC is solely responsible for the provision of such customer support and PSINet shall have no liability with respect thereto.
Customer Support Services. Ventiv will provide the maintenance and support services set forth in Sections 2 through 10 of Schedule B (“Customer Support Services”).
Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses such as xxxx-xxxxxxxxx@xxxx.xxx and xxxx-xxxxxx@xxxx.xxx shall automatically enter the ticket system.
Customer Support Services. Allscripts shall provide customer support services for Allscripts Products, as follows:
Customer Support Services. Provider: Honeywell International Inc. 000 Xxxxx Xxxx Xxxxxx Plains, NJ 07950 Attention: Telephone: Recipient: AdvanSix Resins & Chemicals LLC 000 Xxxxx Xxxx Xxxxxx Plains, NJ 07950 Attention: Telephone: Services and Charges: See Annex 1.
Customer Support Services. Aon will provide the maintenance and support services set forth in Sections 2 through 10 of Schedule B (“Customer Support Services”).
Customer Support Services. Inspection and Acceptance Procedures Seller will advise Buyer when the Aircraft will be available for Buyer’s inspection and acceptance in accordance with the Agreement. Buyer will be entitled to have as many representatives as it deems required to participate in the inspection and acceptance of the Aircraft; however, only 2 representatives of Buyer may participate in flight tests due to safety, insurance and regulatory requirements. Flight Operations Support Upon request by Buyer, Seller will provide, at no additional cost, the services of its pilots for the following activities: i) One pilot to assist Buyer during acceptance of the Completion Work from the interior completion center. ii) One pilot, for a period not exceeding 14 days from Delivery Time, to familiarize Buyer’s flight crews with day-to-day Aircraft operations. Should Buyer requires the services of a Bombardier pilot during said period, then Buyer shall execute a Bombardier Standard Pilot Services Agreement prior to Delivery Time. In addition, Seller will provide, at no additional cost, the services on one dedicated, on-site, field service representative (FSR) to assist with the start-up of flight operations of the Aircraft for an initial period of 14 days. Buyer will be responsible to reimburse the reasonable travel and living expenses of Seller’s pilots and FSR. Training As part of the Purchase Price, Seller shall make available, at its designated facilities, the following courses: A Type-Rating Course for four (4) qualified pilots; Operational training for four (4) qualified pilots on the use of the Head-up Flight Display System and the Bombardier Enhanced Vision System; A Ground Maintenance training program for two (2) mechanics; and Training for two (2) flight attendants on Emergency Training Procedures (FACTS®). Upon execution of this Agreement, Buyer, at no additional cost, may participate in the Leading Edge Program. Leading Date: February 2006, Revision 5 Effectivity: s/n A10-216-9282 and subs SCHEDULE “A” Edge is delivered by prominent educators, pilots and researchers and supported by a comprehensive safety-system resource package. The key components include: Unusual attitude/upset training for four (4) pilots at the National Test Pilot School’s facilities in Mojave, California; One copy of AV Alert materials to be supplied to Buyer. Av Alter is a world-class training program on fatigue and countermeasures to combat fatigue and its effects; and One copy of the Safety Management Sy...
Customer Support Services. Written Report of All Services Performed We will complete a service report for each visit detailing the purpose of the call and summarizing the work that was performed.
Customer Support Services. OEM will charge and collect maintenance fees consistent with maintenance fees for other similar software marketed by the OEM. CDP will not have any responsibilities to collect fees for Customer Support Services from OEM's Customers. The OEM shall at all times have sufficient CDP trained customer support representatives, having the appropriate qualifications to meet the requirements of its marketplace.
Customer Support Services. 3.1. From the Launch Date, Boylesports and/or Boylesports Group will provide the Partner with customer support services comprising the following:
