Customer Success. SurveyMonkey may assign you a customer success manager (“CSM”). The CSM may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. At all times during the Term, Customer must provide cooperation and assistance as GNOSIS may reasonably request to enable GNOSIS to exercise its rights and perform its obligations under and in connection with this Agreement. GNOSIS is not responsible or liable for any delay or failure of performance caused in whole or part by Customer’s failure or delay in providing MBL numbers, container numbers, and other relevant and specified data points as requested by GNOSIS to perform their obligations in accordance with the Scope of Services.
Customer Success. What does it cover? A Customer Success manager is there to provide proactive monitoring of Fresh Relevance activity and suggestions on how to improve results from Fresh relevance activty. Their responsibilities include: • Weekly calls with the client reviewing live activity. • Ah-hoc communication with the client to highlight any anomalies observed in client activity or campaign performance. • Providing advice and guidance on how best to use the system. • Providing insight into where improvements on your campaigns can be made. • Informing customers of new functionality available to them. Fresh Relevance System Uptime Fresh Relevance commits to providing the system on a 24/7/365 basis with a minimum availability of 99.9% excluding system maintenance (719 hours uptime, 43 minutes downtime per month) but strive for 99.99% or higher. Fresh Relevance System Monitoring The Fresh Relevance system is monitored on a 24/7/365 basis using both internal and external systems. We monitor our systems externally from multiple geographical locations around the world to ensure accurate visibility to any issues. On call staff are always available on a 24/7/365 basis ready to respond if any issues are detected. The Fresh Relevance system is designed to be highly resilient, but we ensure we have appropriate monitoring coverage to pick up and respond to any issues quickly and accurately. Fresh Relevance System Backups We backup our MongoDB database system every 3 hours and hold backup data for 3 days. We use EBS snapshots for our data backup systems using AWS Lifecycle Manager. Backups are replicated to multiple availability zones within an AWS region. Access to backups is restricted to authorised staff and controlled by the Technical Operations Manager. We backup all MongoDB and other data identically. We manually review our backups once a week. Fresh Relevance System throughput of emails The Fresh Relevance system utilises external Email Service Providers to deliver personalised emails to recipients. Typically we use the client's own ESP to do this and as a result have no control over throughput, performance and uptime of an external system. Our system is designed to deliver emails in real time and therefore cannot be held responsible for any delays that may result from the ESP. Downtime/service affecting maintenance If Fresh Relevance is due to have any planned downtime as a result of maintenance on the system then we will attempt to notify affects clients in advance with an...
Customer Success. SurveyMonkey may assign a customer success manager to Customer. The customer success manager may review Customer’s use of the Services and the Customer Data for the purpose of assisting Customer to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. Momentive may assign you a customer success manager (“CSM”). The CSM may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. Figure Eight Onboarding Package N/A
Customer Success. Conflux may assign you a customer success manager (“CSM”). The CSM may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. Xxxx may assign you a customer success manager, who may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. Juji may assign you a customer success manager, who may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Customer Success. Good Monday may appoint you a customer success representative (“CSR”). The CSR may review your use of the services and your content and help if needed.
