Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).
Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.
Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.
Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.
In-Service Training A permanent Unit Member may, upon application, concurrence of the Unit Member’s Department Head/Administrator, and approval of the Employer or his/her designee, attend courses of study of approved academic institutes and such other training programs as are designed to upgrade the classified service, and retrain a Unit Member who may otherwise be subject to a limitation of opportunities or layoff due to technological changes.
Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by FTCS for resale pursuant to the Resale Attachment, upon request by FTCS, Verizon will establish an arrangement that will permit FTCS to route the FTCS Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by FTCS. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by FTCS and a mutually agreed-upon schedule. This routing arrangement will be implemented at FTCS's expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, FTCS will be responsible for ongoing monthly and/or usage charges for the routing arrangement. FTCS shall arrange, at its own expense, the trunking and other facilities required to transport traffic to FTCS’s selected provider of operator and directory assistance services.