Customer Service Requirements. Licensees shall provide responsive and high quality customer service related to the Licensed Products. All employees of Licensees shall be knowledgeable and courteous in answering customer service inquiries and resolving Complaints regarding the Licensed Products. Licensees’ Customer Service will also meet the requirements and metrics set forth on Attachment U.
Customer Service Requirements. The Contractor must
Customer Service Requirements. This section describes the minimal amount of Customer service required and shall not limit the Contractor in providing expanded Customer service. The City requires responsive, friendly Customer service at all times, in all other forms of communication, including interactions by haulers/crews on the Collection route, interactions on the phone, emails, social media, and websites.
Customer Service Requirements. The Contractor must offer sufficient customer service support to ensure timely delivery, competent technical support for the products, and profession and timely response and resolution to any issues.
Customer Service Requirements. The Contractor shall:
Customer Service Requirements. The following requirements apply toward Customer Service:
Customer Service Requirements. (a) Contractor's Customer service office and call center will be accessible by a local area code and prefix phone number. Customer service representatives will be available through Contractor's call center during office hours for communication with Customers and MMBC representatives. Customer calls will be taken during office hours by a person, not by voice mail. During all non-office hours for the call center, Contractor will have an answering or voice mail service available to record messages from all incoming telephone calls, and include in the message an emergency telephone number for Customers to call outside of normal office hours in case of an emergency.
Customer Service Requirements. Manager shall endeavor to maintain polite businesslike relations with the residents and customers of the Project and the members of LFCC and LFCA. Service requests shall be received, logged and considered in systematic fashion in order to show the action taken with respect to each. A record of service requests shall be maintained by Manager for reasonable inspection by Owner. Manager shall use its reasonable good faith efforts and due diligence to secure full compliance by customers with the terms and conditions of their respective contracts and agreements. Manager shall not knowingly take any action which would violate any customer's or member's contract, and shall promptly deliver to Owner any notice of default received from a customer or member, and use its reasonable good faith efforts and due diligence to cure such default. Manager shall perform all duties of the Owner under each contract so that such contract shall remain in full force and effect and so that no claim of default shall be made against Owner by reason of Manager's acts or omissions. In the event Manager incorrectly bills any customer or member for less than the full amount of monies payable under any contract or agreement, or any member of LFCA for any assessments or other monies due under the CC&R's, Manager shall promptly take all reasonable steps to collect all unpaid monies. Manager shall institute and coordinate such legal proceedings as Manager may elect to collect any such unpaid monies or other monies due to Owner, provided, however, that Owner shall retain final authority over the conduct of any such proceedings. Manager shall have no obligation to institute in its name, or in Owner's name, any legal proceedings, but Manager, at Owner's written request, and at Owner's expense to the extent any travel or out of pocket expenses are incurred, will assist Owner in any proceedings relating to the Project and instituted in Owner's name, which assistance will include, without limitation, coordinating and participating in such proceedings with Owner's counsel, all without additional cost to Owner.
Customer Service Requirements. The dealer must abide by the following requirements to ensure that Body Glide customers receive good customer service:
Customer Service Requirements. The dealer must abide by the following requirements to ensure that Body Glide customers receive good customer service: Questions Cooperation AD must be familiar with the proper use and benefits of all Products and be able to answer consumer questions about the Products. AD will cooperate with Body Glide in the event of any recall, consumer information dissemination effort, or any investigation by Body Glide of a quality issue regarding a customer report about the Product(s).
