Customer Service Report. 1. Franchisee shall maintain a record of all SB 1383 non-compliance Complaints as defined in 14 CCR Section 18995.3 and responses and submit the following information:
Customer Service Report. 1. Number of Customer calls listed separately by Complaints and inquiries (where inquiries include requests for Recycling information, Rate information, etc.). For Complaints, list the number of calls separately by category (e.g., missed pickups, scheduled cleanups, billing concerns, damage claims). These Complaints and inquiries shall be documented and reported separately from SB 1383 noncompliance Complaints or other regulatory noncompliance Complaints.
Customer Service Report. Description The CONTRACTOR must provide QUARTERLY customer service summary reports. The customer service summary reports will include number and type/categorization of calls, and call trending. (See Section 185 Reporting, 7.f.) Frequency QUARTERLY, due within twenty (20) CALENDAR DAYS following the end of each QUARTER Penalty One-thousand ($1,000) dollars per CALENDAR DAY late.
Customer Service Report. The Contractor shall develop, and provide a quarterly report summarizing all discrepancies and complaints from the ordering activities and their respective resolutions. GENERAL REBATES: On a quarterly basis, all rebates that have been passed along to the Purchaser via off-price reductions, or that are due to Purchasers, shall be summarized by listing each customer and the rebate amount. Also include the manufacturer offering the rebate and the product usage. The total should be per Purchaser and per Contract. STATE OF WASHINGTON NEGOTIATED FOOD DISCOUNT PROGRAM: This quarterly report should summarize the savings passed along to the customers in the form of deviated allowances realized as a result of utilizing this program. List each customer, the program amount, the manufacturer/broker name, and quantity ordered. Program figures should be listed per customer, per contract and per manufacturer. FOOD SHOW REBATES: This quarterly report should show a detailed break out of all savings received at Food Shows. This report is not a quarterly requirement, but is based on the timing of Food Shows. List each Purchaser, the Food Show amount, the manufacturer/broker name, and quantity ordered. Food Show Rebates should be listed per customer, per contract, and per manufacturer. The total should be per customer and per contract.
Customer Service Report. 2.16.1 Customer Support Report shall provide a monthly period of issues and results of customer support issues. This report shall be submitted monthly to the HEC Director and/or designee, unless otherwise requested.
Customer Service Report. DocuSign Envelope ID: BD65C70B-E91E-4CFC-B286-F9C7FC6B6CC6
Customer Service Report. Contractor shall provide a quarterly summary report based on survey results obtained from City Customers and Testers using the Contractor’s services. The City shall have direct access to a real-time survey report, including complaints, with responses provided by all customers to provide feedback on the Contractor’s service. A survey form and set of questions shall be developed by the City and Contractor to gauge customer’s level of satisfaction with the service. The City shall have the right to approve and amend the survey at its sole discretion.
Customer Service Report. Number of Customer calls listed separately by complaints and inquiries (where inquiries include requests for Recycling information, Rate information, etc.). For complaints, list the number of calls separately by category (e.g., missed pickups, scheduled cleanups, billing concerns, damage claims, etc.). Number of new service requests for each Customer Type and program. Number of events of Discarded Materials being tagged for non‐Collection summarized by the reason for tagging (e.g., inclusion of non‐Recyclable or non‐Compostable materials, improper setout, Hazardous Waste, etc.). Number of hits and unique visitors to the Contractor’s website.
Customer Service Report. Not later than ten (10) business days after the end of each calendar month, each party shall provide the other with a customer service report (the "IAFC Customer Service Report" or the "Intellipost Customer Service Report," as the case may be), which report shall include,
Customer Service Report. SmarTalk shall deliver to WIC weekly via ----------------------- telecopier, a log of all Calling Card User inquiries. The log shall include the identification number on the calling card, the name and address of the Calling Card User, a description of the inquiry, a description of the resolution and whether there is the need for additional follow-up.
