CUSTOMER SERVICE OFFICE Clause Samples

CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office in the Town of Wellesley, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints. (b) There shall be no charges to the Town and no externalization, line-item and/or pass- through of any costs related to said customer service office to Wellesley Subscribers.

CUSTOMER SERVICE OFFICE. The Franchisee shall maintain a customer service office in the Seacoast for the transaction of in-person business (i.e. payments, questions, reports, orders, customer service, equipment pick up and return) with Subscribers. The office shall be open during Normal Business Hours. In the event that the Franchisee closes its existing Portsmouth office, the Franchisee shall use its best efforts to enter into a contract with a retail establishment in the City of Portsmouth to serve as a payment center and equipment drop-off location.

CUSTOMER SERVICE OFFICE. For the term of this Renewal Licensee, the Licensee shall continue to maintain, operate and staff, with a minimum of one (1) full time equivalent staff person, a full-time customer service office within the Town of Amherst open for walk-in business Monday through Friday, during Normal Business Hours, for the purpose of, among other things, receiving monthly bill collections, installation and change of service and service call requests, exchanging/replacing customer equipment, receiving all customer inquiries and Complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions; and answering general inquiries.

CUSTOMER SERVICE OFFICE. For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office within the Town of Greenfield, for the purpose of receiving customer payments and inquiries and Complaints and equipment return/exchange, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. The Licensee may suggest alternatives to the Issuing Authority to the full-time customer service office; provided, however, that any decision to change this Section 13.1(a) is exclusively that of the Issuing Authority, made in writing; and provided, further, that any change to this Section 13.1(a) shall only be effective upon the parties amending this Section 13.1(a) in writing.

CUSTOMER SERVICE OFFICE. The office that services this Contract. The mailing address of our Customer Service Office is listed on any correspondence you may receive from us. We may designate an alternate address or communication method for our Customer Service Office.

CUSTOMER SERVICE OFFICE. For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office within the City of Cambridge or at a convenient location to the City of Cambridge, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said customer service office shall be open for walk-in business during Normal Business Hours, as defined by the FCC’s Customer Service Obligations, which shall include one (1) evening a week.

CUSTOMER SERVICE OFFICE. The Licensee shall continue to maintain, operate and staff its full-time walk-in customer service office in the Town of Medfield or in a municipality contiguous to the Town, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints. In the event that the Licensee ceases to operate said customer service office in a municipality contiguous to the Town, Licensee shall maintain, operate and staff such a customer service office within the Town.

CUSTOMER SERVICE OFFICE. (a) The Licensee shall maintain, operate and staff a full-time customer service office in the Town or a Massachusetts city or town contiguous to Seekonk, provided that such customer service office is located no further than ten (10) miles from the intersection of Route 44 and Arcade Avenue, for the purpose of receiving inquiries, receiving and resolving complaints, including, without limitation, those regarding billing, service, installation, equipment malfunctions, and receiving returned or exchanged equipment. Said customer service office shall be open during Normal Business Hours. (b) For the remaining portion of the Licensee’s lease (through October, 2000) of the building space in which the Licensee currently has its Seekonk customer service office and the Access Corporation has its PEG Access studio and operations, located at ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇ (the “Building”), the Licensee shall allow the Access Corporation to keep its PEG Access studio and operations in the space which it presently occupies if the Access Corporation reimburses the Licensee for the cost of the rent and utilities incurred by the Licensee for said Building, other than for telephone service for which each party shall be responsible for their respective telephone lines. (c) The Licensee shall not interfere withthe Access Corporations intent and desire to lease the Building after the expiration of the Licensee’s current lease for the Building in October, 2000. After the expiration of said lease in October, 2000 and contingent upon the Access Corporation entering a lease or other agreement for said Building, the Licensee shall be permitted to occupy the existing customer service office space at the Building, at no cost to the Licensee, until June 30, 2001. In the event the Licensee does not vacate the Building on or before June 30, 2001, the Licensee shall be responsible for twenty percent (20%) of the Building costs incurred by the Access Corporation, including rental and utilities costs (other than for telephone service for which each party shall be responsible for their respective telephone lines) and garbage disposal costs (if any), during the entire time the Licensee occupies the space going forward from July 1, 2001. (d) If the Licensee is still in the Building after December 31, 2001, it shall: (i) Reimburse the Access Corporation an amount equal to twenty percent (20%) of the amount that the Access Corporation paid to the Licensee as reimbursement for rent and utilities f...

CUSTOMER SERVICE OFFICE. The GSFC Management Operations Directorate has a Customer Service Office that serves as the point of entry for requesting many of its services at the GSFC Greenbelt location. These services also include those for Wallops customers that are performed by Greenbelt organizations. The Management Operations Directorate provides support in the following areas: procurement; facilities management; protective services; environmental management; logistics; library services; and technical information services. The contractor shall operate and maintain the Service/Work Reception Desk, which shall operate during GSFC business/core hours. The contractor shall provide a wide range of services from customer work intake to work tracking and productivity measurement, support concerning forms, data entry and retrieval, work status reporting, handling of customer inquiries, and delivery of work to customers. The Service/Work Reception Desk staff shall be knowledgeable in the services provided by the Directorate in order to provide customers with informed responses to their questions. It is the role of Service/Work Reception Desk staff to provide support to Center users by answering questions and tracking workflow through various computer information systems. These systems include, but are not limited to: eMOD, Maximo, SAP, BW, Studio-8 and AMMS. All data entered into the eMOD work tracking database remains the property of the Government. The requester of a service call made by telephone shall be given a work order number and phone number to call for future status inquiries. The contractor shall provide support in the planning and execution of marketing and outreach activities to heighten Center awareness and will play an instrumental role in training Center employees on the use of the web-based ticketing system. The contractor shall provide Service/Work Reception Desk Support that includes, but are not limited to: answering customer inquiries and providing work status; submitting work requests; processing work tickets; providing data entry and routing tickets; and providing immediate technical and training support to customers as needed. ▇▇▇▇ work requests shall be entered into eMOD the same day of receipt. Work requests received after 4:30 p.m. shall be entered the next workday by 10:00 a.m.