CUSTOMER SERVICE OFFICE Sample Clauses

CUSTOMER SERVICE OFFICE. The Licensee shall maintain and operate a full service customer service office in the City of North Xxxxx for general purposes, including accepting payments, receiving and resolving customer complaints, including, without limitation, those regarding service, equipment malfunctions or billing and collection disputes. The customer service office shall be open for both telephone and walk-in customer service business for a minimum of eight (8) hours each day Monday through Friday, except that for a minimum of one day per week, the office shall be open a minimum of two (2) additional evening hours, and on Saturdays it shall be open for a minimum of three (3) hours, unless the Issuing Authority (the Mayor) of the City of North Xxxxx and the Licensee mutually agree to a different weekly schedule, including alternative hours.

CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office in the Town of Wellesley, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints. (b) There shall be no charges to the Town and no externalization, line-item and/or pass- through of any costs related to said customer service office to Wellesley Subscribers.

CUSTOMER SERVICE OFFICE. The Franchisee shall maintain a customer service office in the Seacoast for the transaction of in-person business (i.e. payments, questions, reports, orders, customer service, equipment pick up and return) with Subscribers. The office shall be open during Normal Business Hours. In the event that the Franchisee closes its existing Portsmouth office, the Franchisee shall use its best efforts to enter into a contract with a retail establishment in the City of Portsmouth to serve as a payment center and equipment drop-off location.

CUSTOMER SERVICE OFFICE. The Licensee shall provide a location within the Town for the payment of bills and the return and/or exchange of subscriber equipment for the entire term of this License.

CUSTOMER SERVICE OFFICE. For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office in the Town, for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. This office shall be open during Normal Business Hours.

CUSTOMER SERVICE OFFICE. For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the Town of HOPEDALE or any contiguous Town, for the purpose of receiving customer inquiries and complaints made in person including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries.

CUSTOMER SERVICE OFFICE. The Licensee shall continue to maintain, operate and staff its full-time walk-in customer service office in the Town of Medfield or in a municipality contiguous to the Town, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints. In the event that the Licensee ceases to operate said customer service office in a municipality contiguous to the Town, Licensee shall maintain, operate and staff such a customer service office within the Town.

CUSTOMER SERVICE OFFICE. For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the Town of Medway or any contiguous Town, for the purpose of receiving customer inquiries and complaints made in person or by telephone, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries.

CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the City of Malden, for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said customer service office shall be open for walk-in business Monday through Friday, excluding holidays, during normal business hours, including evenings. (b) Said customer service office hours may be changed reasonably at the discretion of the Licensee; provided, however, that i) the Licensee shall give the Issuing Authority at least thirty (30) days advance notice of any such change(s), ii) the Licensee shall take into account any possible concerns raised by the Issuing Authority regarding such possible changes and iii) in no event shall said office be open less than forty (40) hours per week, excluding holidays, for the entire term of this Renewal License, including evening hours. (c) To make itself more accessible to its Malden subscribers, the Licensee shall operate at least one (1) payment center in the City for the term of this Renewal License.