Customer Service Hours Sample Clauses

Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
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Customer Service Hours. NetSpend customer service will be open from 8:00 A.M. to 9:00 P.M. Central Time, (“CT”) on business days and 8:00 A.M. to 5:00 P.M. (CT), Saturdays and Sundays (excluding Thanksgiving, Christmas and New Years Day).
Sample 1Sample 2
Customer Service Hours. Every day is a business day except Saturdays, Sundays, and Federal Holidays. Business hours are Monday through Thursday 8:30 a.m. to 5:00 p.m., Thursday and Friday 8:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 2:00 p.m. More detailed information about branch locations and business hours is available on request or on our website, xxx.xxxxxxxxxxx.xxx. Customer Service is available during business hours. Please telephone Reading Cooperative Bank Customer Service at 000-000-0000. SERVICES AVAILABLE THROUGH ONLINE BANKING AND MOBILE BANKING: • Account balance and transaction display, account statements, check copies, and I.R.S. forms and 1098 and 1099 related interest reporting; • Deposit Checks (Mobile Banking ONLY) • Transfer funds electronically between accounts and banks, "Transfers"; • Make loan payments • Bill Pay • Pay A Person (P2P) • Place stop payments • Open an account • Wire Transfers • Money Management Tool
Sample 1
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Saturday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. Neither the regular rates nor the overtime rates defined in Exhibit A apply to moves performed on Sundays. The Contractor shall provide quotes for Sunday moves as requested. Customer Service Response Time The Contractor shall resolve all customer service issues within 48 hours of submission. Moving and Storage Expectations Schedule Change Any schedule changes shall only be allowed with mutual agreement between the State and the Contractor.
Sample 1
Customer Service Hours. Customer service helpdesk, will be available to accept, and work on support calls received from Customer between the hours of 09:00am and 19:00pm Monday through Friday excluding Brazil Public Holidays. Times specified are São Paulo local Times. Emails may be sent to xxxxxxx.xxxxxxxxxxx@xxxxx.xxx.xx
Sample 1
Customer Service Hours. The Company shall be responsible for maintaining commercially reasonable customer service capabilities in relation to the purchase of materials from the Website by Users. Company agrees to work with the Institution to support their 4 different start-dates during a semester with reasonable evening support call hours before and during the start of the course start dates in accordance with schedules as mutually agreed upon by the Parties.
Sample 1
Customer Service Hours. The Contractor shall provide customer services for all User Agencies locations Monday through Friday from 8:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. The Contractor shall provide a phone number(s), fax number(s), and email address for each representative. The Contractor shall notify the State Vendor Manager of any changes to this list within forty-eight (48) hours. The State shall be provided the opportunity to approve or deny any new proposed personnel. A phone line must be available for all agencies twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall ensure that no agency member requesting help or service shall have to wait more than 15 seconds to talk to a live person. This wait time starts when the call connects to a live person answering the phone. The Contractor’s system shall be up and running twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall offer the State a contact or contacts for User Agencies to report any failures, insufficiencies, or other concerns. All failures, insufficiencies, or other concerns in the delivery of services shall be reported to the Contract Manager and handled immediately. The Contractor shall respond within one hour to a User Agency’s report of failures, insufficiencies, or other concerns of services. The Contractor shall promptly resolve all contractual and User Agency concerns, issues, or complaints to the satisfaction of the User Agency and the Vendor Manager. The Contractor shall resolve all customer service issues within 48 hours of submission. The Contractor should respond to the Vendor Manager within 24 hours of Vendor Manager trying call, email, or otherwise correspond with the Vendor. If the Account Manager is out of office they should put such notice on their email and give a backup contact in case of needing immediate assistance.
Sample 1
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Related to Customer Service Hours

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Quality Service Standards/NAV Errors Price Associates and the Fund may, from time to time, agree to certain quality service standards, with respect to the Services hereunder. In the event Price Associates is the party responsible for causing an error in the computation of the net asset value for a Fund or share class of a Fund (“NAV Error”), the actions that are required to be taken as to such NAV Error shall be made in accordance with the Fund’s Net Asset Value Error Correction Policy and Procedures (“NAV Error Policy”) attached hereto as Schedule II.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

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