Customer Service Call Center. (a) The Licensee shall maintain and operate its customer service call center twenty-four (24) hours a day, seven (7) days a week, including holidays. The Licensee reserves the right to modify its business operations with regard to such customer service call center. The Licensee shall comply with all State and federal requirements pertaining to the hours of operation of such customer service call center.
Customer Service Call Center a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by Covered California, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours during non-Open-Enrollment Periods.
Customer Service Call Center a) Year around, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Time), except on holidays observed by Covered California. Contractor shall inform Covered California of its standard call center hours and any changes to the call center hours.
Customer Service Call Center. (a) During Open Enrollment Period, call center hours shall be Monday through Saturday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m. (Pacific Standard Time). During non-Open Enrollment periods, call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) and Contractors shall inform the Exchange of additional call center hours their service centers are open. Dental Plan Issuers in SHOP are not required to provide Customer Service support on weekends.
Customer Service Call Center a) Year around, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Time), except on holidays observed by the Exchange. Contractor shall inform the Exchange of its standard call center hours and any changes to the call center hours.
Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by the Exchange, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m. and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), if call volume warrants, except on holidays observed by the Exchange. During non-Open Enrollment periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of the Exchange. Contractor shall inform the Exchange of its standard call center hours and any changes to call center hours during non-Open-Enrollment periods. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends.
Customer Service Call Center a) During Open Enrollment Period, Contractor’s call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m. and Saturday eight o’clock (8:00) a.m.) to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust Saturday hours as required by customer demand. Contractor shall inform the Exchange of its standard call center hours and any changes to the call center hours during non-Open-Enrollment Periods.
Customer Service Call Center. A. Provide the number CSR supervisory staff and describe their responsibilities.
Customer Service Call Center. (Call Center)
Customer Service Call Center. Carrying out of a program to implement a call center for telephone-based taxpayer services in tandem with the internal help desk facilities to be implemented under Part A.1.1 of the Project, including the provision of equipment.
