Customer Satisfaction Survey. 61.1 The Contractor shall, on each Customer Satisfaction Survey Date, undertake (or procure the undertaking of) a customer satisfaction survey (“Customer Satisfaction Survey”) the purpose of which shall include:
Customer Satisfaction Survey. The Members will provide the necessary support to accomplish a customer satisfaction survey.
Customer Satisfaction Survey. To determine Registrars' satisfaction with Registry Services, Registry Operator will implement a Web-based customer-satisfaction survey that will consist of a set of survey questions with responses ranging from one to five on the Likert Scale. We will tabulate the results and publish them on the Web site. To further verify the quality of our customer services, Registry Operator will commission a biannual customer-satisfaction survey by an independent third party. Exhibit C Registrar's Registration Agreement [To be supplied by Registrar] Exhibit D Registry Operator's Operational Standards, Policies, Procedures and Practices
Customer Satisfaction Survey. No less frequently than once per calendar year, commencing after January 1, 2007, PharMerica shall (i) complete a Customer Satisfaction Survey, and (ii) provide Ceres with a detailed written report summarizing the findings and conclusions of such Customer Satisfaction Survey. Upon request by Ceres made reasonably following Ceres’ receipt of a Customer Satisfaction Survey, PharMerica shall provide Ceres with copies of the completed customer surveys compiled in the preparation of such Customer Satisfaction Survey.
Customer Satisfaction Survey. The Contractor shall carry out a Customer satisfaction survey in each month of the Term in accordance with criteria agreed with the BBC, and shall provide the results of such surveys promptly to the BBC thereafter. Each such survey shall encompass no fewer than four hundred complete responses from individual Customers per month. COMMERCIAL IN CONFIDENCE 92 SCHEDULE 6 ACCOUNTING RESPONSIBILITIES In this Schedule 6 “On-Account Payment” means the amount being the forecast of all payments due and payable to the DCMS in relation to Licensing calculated in accordance with paragraph 2.3 of this Schedule 6 as adjusted for any under or over payments in any previous remittances.
Customer Satisfaction Survey. (1) At least once every Contract Year during the Term, IBM shall, upon EMW's request, engage an unaffiliated third party approved by EMW to conduct a customer satisfaction survey in respect of those aspects of the Services designated by EMW (the "CUSTOMER SATISFACTION SURVEY"). The Customer Satisfaction Survey, shall, at a minimum, cover a representative sampling of End-Users and senior management of EMW, in each case as specified by EMW. The timing, content, scope and method of the Customer Satisfaction Survey shall be consistent with the Initial Customer Satisfaction Survey and subject to EMW's approval. IBM agrees that (a) increased measured customer satisfaction shall be a key performance incentive for the compensation of the IBM Key Personnel and (b) customer satisfaction shall be measured as a service level pursuant to EXHIBIT 5. IBM Confidential May 12, 2000 Page 18 of 52 EMW Confidential Agreement
Customer Satisfaction Survey. Supplier shall, upon Customer's request and at Supplier's cost and expense, perform customer satisfaction surveys of Customer pursuant to Exhibit 18 and provide support and assistance to Customer with respect to customer satisfaction surveys of Customer's clients.
Customer Satisfaction Survey. The parties agree that the unique nature of the service provided by the Foundation poses difficulties in developing a customer satisfaction indicator linked to payment. The major difficulty is in undertaking the survey using appropriate survey techniques while maintaining client confidentiality. However, the parties acknowledge that information regarding customer satisfaction is an important factor in analysing quality of service. Further the parties agree that the results of any customer satisfaction survey carried out by the Foundation will be considered by the Workplace Consultative Committee, who will make recommendations regarding strategies to be implemented to overcome any deficiencies in the nursing service identified in the survey.
Customer Satisfaction Survey. At Biogen's request from time to time, Nova Factor shall, at no additional cost to Biogen, send customer satisfaction surveys to Hotline Customers in a form mutually agreed upon by the parties. The completed surveys shall be sent to Biogen. * Omitted information is the subject of a request for confidential treatment pursuant to Rule 406 under the Securities Act of 1933 and has been filed separately with the Securities Exchange Commission.
Customer Satisfaction Survey. Provider shall conduct annual end user satisfaction surveys during the Term in accordance with this section. The survey will measure Customer end user and management views on satisfaction with quality and availability of Services. The surveys shall cover a random representative sample of the end users and, as a separate sample category, senior Customer management. Customer and Provider will work jointly on and mutually agree on the contents of and the process for conducting the customer satisfaction survey. Provider will be responsible for the creation of the customer survey and the process definition of the survey. Customer shall provide reasonable assistance to Provider to: (i) identify the appropriate sample of end users, (ii) distribute the surveys, as required, and (iii) encourage participation by such end users in order to obtain statistically significant results. Provider shall review the results of the surveys with Customer. The customer satisfaction survey results will be made available to Customer for distribution to Customer end users. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc.
