Common use of Customer Requirements Clause in Contracts

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 6 contracts

Samples: assets.applytosupply.digitalmarketplace.service.gov.uk, assets.applytosupply.digitalmarketplace.service.gov.uk, assets.applytosupply.digitalmarketplace.service.gov.uk

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Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed interval. Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 2 contracts

Samples: Level Agreement, Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or requestRespond to requests for guidance from the Secretariat within mutually agreed deadlines.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs subscription fees at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or requestRespond to requests for guidance from the Secretariat within mutually agreed deadlines.

Appears in 1 contract

Samples: Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request. • Avoidance of any changes to supported infrastructure and hardware/software configurations.

Appears in 1 contract

Samples: Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support software subscription and hosting costs at the agreed interval. Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 1 contract

Samples: Service Level Agreement

Customer Requirements. Customer Customer’s responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed intervalinterval in accordance with the Service Agreement and invoices. Reasonable availability of customer Customer representative(s) when if required and access to Customer premises in resolving a service related incident or request.. ● Timely payment of all required software licenses

Appears in 1 contract

Samples: 1. Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed interval. Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 1 contract

Samples: Level Agreement

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Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.

Appears in 1 contract

Samples: Software Subscription Agreement Terms and Conditions

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request Respond to requests for guidance from the Secretariat within mutually agreed deadlines.

Appears in 1 contract

Samples: Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support software subscription and hosting costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request. • Timely response to information requested by ADWEB Software through their communications channels.

Appears in 1 contract

Samples: Service Level Agreement

Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed interval. • ; ● Reasonable availability of customer Client representative(s) when resolving a service related incident or request.

Appears in 1 contract

Samples: s3.eu-central-1.amazonaws.com

Customer Requirements. Customer The Customers responsibilities and/or requirements in support of this Agreement include: agreement include Payment On time payment for all support costs at the agreed interval. interval • Reasonable availability of customer representative(s) representatives when resolving a service related incident or request.

Appears in 1 contract

Samples: Service Level Agreement

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