Customer Disputes. a) Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for resolution
Appears in 1 contract
Samples: Service Provision Agreement
Customer Disputes. a) a. Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for resolution
Appears in 1 contract
Samples: Service Provision Agreement
Customer Disputes. a) a. Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for resolutionesolution
Appears in 1 contract
Samples: Agreement
Customer Disputes. a) Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for resolutionesolution
Appears in 1 contract
Samples: Agreement