Customer Disputes. Agency agrees to maintain records of any disputes, threats of lawsuits or actual lawsuits involving any Referred Accounts. Agency agrees to provide access to Client to copies of any written complaint received from the obligor concerning the Agency’s handling of a Referred Account as well as the response made or action taken by Agency. Client reserves the right to recall any Referred Account as a result of a customer complaint.
Appears in 32 contracts
Samples: Collection Agency Agreement (CURO Group Holdings Corp.), Collection Agency Agreement (CURO Group Holdings Corp.), Collection Agency Agreement (CURO Group Holdings Corp.)