Customer Dispute resolution Sample Clauses

Customer Dispute resolution. SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg. - Stale food, food not fit for consumption, lesser quantity received than ordered, expired Product, Product with lesser shelf life as per applicable law. etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 2 Fake Product received Eg - Buyer has received a cheap imitation of the Product ordered or a counterfeit Product Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.g. – Buyer received white bread instead of xxxxx bread as shown on Paytm Ecommerce’ website or a Buyer ordered Product of 1kg as shown on Paytm Ecommerce’ website and got delivered two packs of 500gms each etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 4 Warranty issue E.g. – Warranty (if applicable) not made available to the Buyer Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 5 Item is used/Damaged/Brand box Seal is broken Eg. Buyer received used/damaged Product or received Product with tampered brand box or broken seal Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 6 Freebies missing Eg. Buyer received partial products Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement Note: Penalty shall be charged to the Seller as per sole discretion of the Paytm Ecommerce.
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Customer Dispute resolution. (a) Voluntary submission of claims to dispute or settlement procedures. No na- tional bank may enter into any agree- ment or understanding with a retail forex customer in which the customer agrees, prior to the time a claim or grievance arises, to submit such claim or grievance to any settlement proce- dure unless the following conditions are satisfied:
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Customer Dispute resolution. Further, in case of return or replacement of Product due to any reason as mentioned in the Agreement or below mention table, Supplier shall be liable to pay various fees and charges as per the below mention table :-
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Customer Dispute resolution. 8.1. If a customer feels their complaint has not been resolved by you, they may raise a dispute with us as part of Catch Marketplace Dispute Resolution Process.
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Customer Dispute resolution. Resolve customer complaints, in its reasonable discretion, in accordance with its customary good business practices with an emphasis on customer satisfaction. Should customer complaints occur frequently, Operator agrees to develop a satisfactory policy to resolve complaints.
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Customer Dispute resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Penalty amount to be paid to Paytm Ecommerce 1. Defective Order Received Eg- Phone not starting Seller As per Agreement 2. MRP Difference Eg-MRP difference on the website and on the product received MRP of Product dispatch (D)< MRP listed on Xxxxx.xxx (P) Seller As per Agreement
Sample 1

Related to Customer Dispute resolution

  • Third Party Dispute Resolution The Consulting Firm shall (i) consider only the items that are then disputed by the parties, (ii) shall be bound by the terms of the Agreement and (iii) shall only make a determination of such disputed matters in favor of the proposal made by the Purchasers or the Sellers (as may be presented by each party to the Consulting Firm in writing, which shall be shared with the other party) and shall not make an independent proposal. The Consulting Firm shall prepare a written determination of any disputed matters and deliver the determination to the Purchasers and the Sellers within fifteen (15) Business Days after the date the Consulting Firm is engaged. Each party shall cooperate fully with the Consulting Firm, including by using reasonable best efforts to provide the information, data and work papers to the extent permitted by applicable Law, so as to enable the Consulting Firm to make a determination of the disputed items as quickly as practicable. The Corrective Action Plan shall be finalized in accordance with the Consulting Firm’s determination of the disputed matters.

  • Dispute Resolution All or any disputes arising out or touching upon or in relation to the terms and conditions of this Agreement, including the interpretation and validity of the terms thereof and the respective rights and obligations of the Parties, shall be settled amicably by mutual discussion, failing which the same shall be settled through the adjudicating officer appointed under the Act.

  • Alternate Dispute Resolution In the event of any issue of controversy under this Agreement, the PARTIES may pursue Alternate Dispute Resolution procedures to voluntarily resolve those issues. These procedures may include, but are not limited to, conciliation, facilitation, mediation, and fact finding.

  • Arbitration Dispute Resolution Company and Executive express expressly agree that, except for disputes arising out of alleged violations related to proprietary inventions and confidential information, all disputes arising out of this Agreement shall be resolved by arbitration in accordance with the following provisions. Either party must demand in writing such arbitration within one hundred and twenty (120) days after the controversy arises by sending a notice to arbitrate to both the other party and to the American Arbitration Association (“AAA”). The controversy shall then be arbitrated, pursuant to the rules promulgated by the AAA (the “Rules”), in the state of California. The parties will select by mutual agreement the arbitrator or arbitrators to herein resolve the controversy; provided, however, that, the parties cannot mutually agree as to the arbitrator, then the arbitrator shall be selected by the AAA in accordance with the Rules. The arbitrator’s decision shall be final and binding on the parties and shall bar any suit, action or proceeding instituted in any federal, state or local courts for administrative tribunal. Notwithstanding the preceding sentence, the arbitrator’s judgment may be entered in any court of competent jurisdiction. Disputes arising under the sections for compensation and termination upon compensation may be litigated and injunctive relief sought in any court having jurisdiction over the subject matter of such dispute.

  • Applicable Law; Dispute Resolution i. This Agreement, and all claims, disputes or disagreements arising out of or connected with this Agreement, its validity or any breach thereof, shall be governed by the laws in effect in the State of Texas (excluding conflicts of laws provisions), and to the extent applicable to maritime issues, the maritime laws of the United States (excluding conflict of laws provisions).

  • Informal Dispute Resolution Prior to the initiation of formal dispute resolution procedures, the Parties shall first attempt to resolve their Dispute informally, in a timely and cost-effective manner, as follows:

  • Dispute Resolution Process Any claim, dispute or other matter in question not resolved by the process identified in Paragraph

  • Dispute Resolutions Parties agree to arbitration of dispute in Houston, Texas, USA.

  • Dispute Resolution Procedure 21.1 All disputes or grievances arising between the Parties shall as far as practical be resolved at the workplace level through consultation. Accordingly the following procedure must be followed:

  • Governing Law; Dispute Resolution This Agreement shall be subject to the provisions of Sections 9(a), 9(c), and 9(h) of the Employment Agreement.

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