Common use of Customer Complaints Clause in Contracts

Customer Complaints. Distributor and NW shall cooperate fully in responding to any customer complaints and shall promptly provide to each other copies of all written customer complaints that are received concerning or related to Contracts, NW, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder. Upon receipt, NW shall promptly provide to Distributor a copy of all customer correspondence received by NW concerning or related to the Contracts, NW, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder so that Distributor may review such correspondence and determine whether it constitutes a "complaint." Distributor shall timely provide information as needed to enable NW to respond to such complaints, or shall itself respond to any such complaints if, as Distributor shall determine, such response is required by federal or state securities laws or NASD Rules. Without limiting the foregoing, NW agrees to immediately notify Distributor if persons appointed with NW to sell Contracts are the subject of any written customer complaint involving allegations of theft, forgery or misappropriation of funds or securities, or are the subject of any claim for damages by a customer, broker, or dealer that is settled for an amount exceeding $15,000, or for such other amount as Distributor may request from time to time. NW further agrees to immediately notify Distributor if such appointed persons are the subject of such other occurances or events that Distributor has identified in writing to NW as occurences or events for which Distributor is required to provide notice to FINRA in accordance with applicable NASD Rules.

Customer Complaints. Distributor and NW shall cooperate fully in responding to any customer complaints and shall promptly provide to each other copies of all written customer complaints that are received concerning or related to Contracts, NW, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder. Upon receipt, NW shall promptly provide to Distributor a copy of all customer correspondence received by NW concerning or related to the Contracts, NW, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder so that Distributor may review such correspondence and determine whether it constitutes a "“complaint." ” Distributor shall timely provide information as needed to enable NW to respond to such complaints, or shall itself respond to any such complaints if, as Distributor shall determine, such response is required by federal or state securities laws or NASD Rules. Without limiting the foregoing, NW agrees to immediately notify Distributor if persons appointed with NW to sell Contracts are the subject of any written customer complaint involving allegations of theft, forgery or misappropriation of funds or securities, or are the subject of any claim for damages by a customer, broker, or dealer that is settled for an amount exceeding $15,000, or for such other amount as Distributor may request from time to time. NW further agrees to immediately notify Distributor if such appointed persons are the subject of such other occurances or events that Distributor has identified in writing to NW as occurences or events for which Distributor is required to provide notice to FINRA in accordance with applicable NASD Rules.

Customer Complaints. Distributor and NW Issuer shall cooperate fully in responding to any customer complaints and shall complaints. Distributor will promptly provide to each other copies Issuer a copy of all written customer complaints that are received by Distributor concerning or related to the Contracts, NWIssuer, Distributor, or its Representatives, or a Selling Firm in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder. Upon receipt, NW shall Issuer will promptly provide to Distributor a copy of all customer correspondence received by NW concerning or related to the Contracts, NW, Distributor, involving a Contract that potentially may be viewed as a complaint involving Distributor or its Representatives or any of Distributor's or Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its ' duties or obligations hereunder so that Distributor may review such correspondence and determine whether it constitutes a "complaint." under applicable FINRA rules. Distributor shall will timely provide information as needed to enable NW Issuer to respond to such complaints, or shall will itself respond to any such complaints if, as Distributor shall determine, such response is required by federal or state securities laws or NASD Rulesthe rules of FINRA. Without limiting the foregoing, NW Issuer agrees to immediately notify Distributor if persons appointed associated with NW to sell Contracts Issuer are the subject of any written customer complaint involving allegations of theft, forgery or misappropriation of funds or securities, or are is the subject of any claim for damages by a customer, broker, or dealer that is settled for greater than an amount exceeding $15,000, or for such other amount as Distributor may request designate from time to time. NW further agrees to immediately notify Distributor if such appointed persons are the subject of such other occurances or events that Distributor has identified in writing to NW as occurences or events for which Distributor is required to provide notice to FINRA in accordance with applicable NASD Rules.

Customer Complaints. Distributor and NW FNWL shall cooperate fully in responding to any customer complaints and shall complaints. Distributor will promptly provide to each other copies FNWL a copy of all written customer complaints that are received by Distributor concerning or related to the Contracts, NWFNWL, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder. Upon receipt, NW shall FNWL will promptly provide to Distributor a copy of all customer correspondence received by NW FNWL concerning or related to the Contracts, NWFNWL, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder so that Distributor may review such correspondence and determine whether it constitutes a "complaint." Distributor shall will timely provide information as needed to enable NW FNWL to respond to such complaints, or shall will itself respond to any such complaints if, as Distributor shall determine, such response is required by federal or state securities laws or NASD Rulesthe rules of the NASD. Without limiting the foregoing, NW FNWL agrees to immediately notify Distributor if persons appointed associated with NW to sell Contracts FNWL are the subject of any written customer complaint involving allegations of theft, forgery or misappropriation of funds or securities, or are is the subject of any claim for damages by a customer, broker, or dealer that is settled for an amount exceeding $15,000, or for such other amount as Distributor may request from time to time. NW further agrees to immediately notify Distributor if such appointed persons are the subject of such other occurances or events that Distributor has identified in writing to NW as occurences or events for which Distributor is required to provide notice to FINRA in accordance with applicable NASD Rules.

Customer Complaints. Distributor and NW Life Company shall cooperate fully in responding to any customer complaints and shall promptly provide to each other copies of all written customer complaints that are received concerning or related to Contracts, NWLife Company, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder. Upon receipt, NW Life Company shall promptly provide to Distributor a copy of all customer correspondence received by NW the Life Company concerning or related to the Contracts, NWLife Company, Distributor, or its Representatives, in connection with any Contract sold under this Agreement or regarding any activity of an aforementioned entity relating to the exercise of its duties or obligations hereunder so that Distributor may review such correspondence and determine whether it constitutes a "“complaint." ” Distributor shall timely provide information as needed to enable NW Life Company to respond to such complaints, or shall itself respond to any such complaints if, as Distributor shall determine, such response is required by federal or state securities laws or NASD FINRA Rules. Without limiting the foregoing, NW Life Company agrees to immediately notify Distributor if persons appointed with NW the Life Company to sell Contracts are the subject of any written customer complaint involving allegations of theft, forgery or misappropriation of funds or securities, or are the subject of any claim for damages by a customer, broker, or dealer that is settled for an amount exceeding $15,000, or for such other amount as Distributor may request from time to time. NW Life Company further agrees to immediately notify Distributor if such appointed persons are the subject of such other occurances occurrences or events that Distributor has identified in writing to NW the Life Company as occurences occurrences or events for which Distributor is required to provide notice to FINRA in accordance with applicable NASD FINRA Rules.