Common use of Credit Request and Payment Procedures Clause in Contracts

Credit Request and Payment Procedures. To apply for a Service Credit, the customer must submit a ticket via the Account Portal within 30 days of the month in which the Unavailable Time occurred. The ticket must include (i) "SLA Claim" as the subject of the ticket; (ii) the dates and times of the Unavailable Time for which you are requesting credit; and (iii) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. To apply for a Service Credit, the customer must submit a ticket request via the Account Portal email to xxxxxxx@xxxxxxx.xxx.xx within 30 days of the month in which the Unavailable Time occurred. The ticket email must include (i) "SLA Claim" as the subject of the ticket; (ii) the dates and times of the Unavailable Time for which you are requesting credit; and (iii) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. 4.1 To apply for a Service Credit, the customer must submit a ticket via the Account Portal xxxxxxx@xxx0xxxx.xx.xx within 30 days of the month in which the Unavailable Time occurred. The ticket must include (i) "SLA Claim" as the subject of the ticket; (ii) the dates and times of the Unavailable Time for which you are requesting credit; and (iii) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. To apply for a Service Credit, the customer Customer must submit a ticket via the Account Portal at xxxxx://xxx.xxxxxxxx.xxx/en/support within 30 thirty (30) days of the month in date on which the Unavailable Time occurred. The ticket must include include: (ia) "“SLA Claim" ” as the subject of the ticket; (iib) the dates and times of the Unavailable Time for which you are requesting creditthe Service Credit is requested; (c) a diagnostic file from the impacted Lifesize software client or system; and (iiid) any applicable information that documents the claimed outage.