Credit and Collections. In the event you breach any payment obligations, we may also refer you to collection and credit reporting agencies.
Credit and Collections. 3.1. PRE-PAID SHIPMENTS 8 3.2. CREDIT APPLICATION 9 3.3. UPDATING OF CREDIT INFORMATION 9 3.4. REVOCATION OF CREDIT 9 3.5. PAYMENT TERMS / FINANCE CHARGE 9 3.6. INVOICE PROCESS 9 3.7. OFFSET PROHIBITED 9 3.8. CREDIT HOLD 9 3.9. DISPUTE PROCEDURE FOR INVOICES 9 4. TRANSIT TIMES; DELIVERY APPOINTMENTS; NO TRANSIT OR EQUIPMENT GUARANTEES 10 4.1. TRANSIT TIME CALCULATION AND EXPECTATIONS 10 4.2. XPO’s MONITORING OF SHIPMENTS 10 4.3. NO LIABILITY FOR TRANSIT DELAYS 10 4.4. NO EQUIPMENT AVAILABILITY GUARANTEES 10 4.5. ESTABLISHING A DELIVERY APPOINTMENT 10 4.6. CUSTOMER’S REQUIREMENT TO PROVIDE NOTICE WHEN EQUIPMENT IS EMPTY 11 4.7. PER DIEM NOTIFICATION 11
Credit and Collections. Franchisee agrees to comply with Franchisors credit and collections policy provided below and as it may be modified from time to time:
Credit and Collections. The Company indicated it collects signed applications or agreements from new customers. The Company’s tariff provides the opportunity to charge a deposit that is calculated on one month’s historical usage at that location plus thirty (30) days. While the EMSD staff supports a utility’s use of returned check and late payment fees and the Company’s bill indicates it will charge such fees, staff did not find a provision for such fees in Company tariffs. Staff from the PSC’s Water and Sewer Department reviewed miscellaneous charges included in the Company’s tariff as part of the small company informal rate case process and will be recommending appropriate changes. Whispering Hills has not received any return checks for the past three (3) years. Customers are considered delinquent if payment is not received by the 25th of the month following that in which a bill is rendered. For customers not making payment of their bill, the amount is added to the next monthly billing statement before service is actually subject to disconnection. The Company provides written delinquent notices indicating service will be subject to disconnection if payment is not received within thirty
Credit and Collections. The Company is currently charging or indicating it will charge customers for fees that are either not provided in their tariffs or are authorized at rates other than what the utility is charging its customers. Specifically, the Company’s bill indicates a service fee of $10.00 will be charged for all returned checks, a $50.00 reconnect fee will be charged for services disconnected for non-payment and a late fee of 5% will be added to all bills not paid by the 25th of the month. The company indicated it has not charged late fees to its customers. While the Company indicated it has had no returned checks for the past three (3) years, it should ensure that all charges it represents to its customers are appropriately approved in its tariffs. The Company has historically had delinquent accounts as well as write-offs. If fees are charged, they should be appropriately addressed in the Company’s tariffs. The Company’s bill indicates it will charge a reconnect fee of $50.00 for service disconnected for non-payment; however, the Company’s tariffs indicate a $36.00 reconnection fee is currently approved for non-metered service and a $20.00 fee is approved for metered service. The Company indicates reconnection fees have not been charged to its customers. The Commission’s Water and Sewer Department will address matters in the Company’s tariff. THE EMSD STAFF RECOMMENDS THAT COMPANY MANAGEMENT: Charge customers fees, such as late, returned check and reconnection fees that have been approved by the Missouri Public Service Commission and are present in the Company’s tariffs.
Credit and Collections. Provider shall be responsible for credits and collections relating to products purchased through Provider’s account.
Credit and Collections. 9 3.1. PRE-PAID SHIPMENTS. 9 3.2. CREDIT APPLICATION 10 3.3. UPDATING OF CREDIT INFORMATION 10 3.4. REVOCATION OF CREDIT. 10 3.5. PAYMENT TERMS / FINANCE CHARGE. 10 3.6. OFFSET PROHIBITED 11 3.7. CREDIT HOLD 11 3.8. DISPUTE PROCEDURE FOR INVOICES. 11
Credit and Collections. Renter agrees to allow us to obtain a personal credit report at any time during this Agreement. Renter agrees to allow us or our agents and assigns, including debt collectors, to contact renter via telephone, text message or e-mail, directly or by using a dialer, automatic telephone dialing system, interactive voice recognition system, or artificial or prerecorded voice or message, at any number or e-mail renter have given us or that we have on file (whether home, cell, or mobile service), even if renter is charged for the call or e-mail service. Renter expressly agrees to be contacted via such automated calls.
Credit and Collections. The Company indicated that it does follow the appropriate notifications prior to discontinuing service, by providing written notice by certified mail return receipt required by the Company. Several attempts are made to contact the customer by visiting the service address, as well as attempting to contact the customer by telephone. If the customer still does not indicate any attempt to pay or make payment arrangements, the Company may proceed to schedule a discontinuance of service according to the Company approved tariffs. The Company is required to mail the customer a certified letter with a return receipt required indicating that in thirty days the customer’s service will be discontinued. Copies of these letters are also sent to the Commission’s Water and Sewer Unit, as well as the Department of Natural Resources and Health Department. The following timeline illustrates the actions that would typically be taken on a customer account that would remain unpaid. Delinquent Notice Mailed (April 28) Late Fee ($5.00) Assessed (April 21) Bill Mailed (March 28) Billing and Collection Time Line Due Date on Bill (April 1) Send Copies of Certified Return Receipt – Final Notice of Disconnect (July 1) Visit to Residence – Door Hanger Left – Second Notice Sent (May 11) PWSD w/ Company Representative Water Disconnect (August 1) The Company did not perform any service discontinuances for non-payment in years 2010 and 2011. The costs and concerns for the customer associated with discontinuing sewer service have made the Company hesitant to pursue service discontinuances unless it feels like there is no other option. The Company has tried to continue offering arrangements and some flexibility to the customer to avoid service discontinuances. In October 2011, the Company entered into an agreement with the Public Water Supply District of Xxxxxxxx County (Water District) to assist it in collecting on its delinquent sewer bills. Under the provisions of Sections 393.015 and 393.016 RSMo, the Water District is able to disconnect water service for nonpayment of sewer bills. The Company determines the customer accounts that are in arrears and subject to discontinuance. Once the appropriate written notifications have been made, the Company will also attempt a telephone contact with the customer. If the customer still does not indicate an attempt to pay, the service will be subject to discontinuance. A representative of the Company accompanies the Water District’s contractor to the ...
Credit and Collections. Raytown Water has an established procedure for handling delinquent accounts. The following illustration shows the actions that would be taken on an account that remains unpaid if the bill were mailed on August 7. Final disconnect pink notice is mailed Days 32 - 34 – September 1 - 3 Delinquent Account Actions Delinquent yellow notice is mailed & $5.00 late fee is assessed Day 29 – August 29 Xxxx is mailed Day 7 – August 7 Company issues work orders and a list for field personnel to disconnect service Day 40 – September 9 Company issues a work order for recheck to ensure the water is off with the property occupied – Company notifies City of Raytown’s Codes Dept. – City may condemn the property Days 42 - 43 – September 11 - 12 If account is a first time non-pay or medical, a door note will be hand-delivered, giving the customer up to 1 week to pay before disconnecting service – A $20.00 door note fee is assessed Day 40 – September 9 The Company sends accounts over $30.00 to the collection agency and assesses the 3rd party transfer fee Day 77 – October 16 If the customer has another account with Raytown Water, the past due balance is transferred to the current account & a letter is sent advising of same Day 66+ – October 5 The Company writes the final account balance to bad debt – Collection agency continues efforts to collect Day 180+ – February 1 Source: Raytown Water Data Request Response Nos. 75, 83, 92, 93, 98. As shown in the above illustration, accounts that remain unpaid are subject to disconnection approximately 11 days after they become delinquent. Raytown Water hand-delivers a door note in lieu of turn-off for first time customers who have not paid, as well as customers who have known medical needs. In accordance with the Company’s tariffs, customers who receive a door note are charged a $20 fee and are given one additional week to pay. After proper customer notification, Raytown Water disconnects service for non-payment of customer accounts. Upon disconnection, customers must pay their account balance including the $5 late fee, $25 disconnect fee, $25 reconnect fee during business hours (or $40 reconnect fee after business hours), plus a deposit if a deposit is not already on the account prior to getting their service restored, pursuant to the tariff. Company management represented to the EMSU staff that a service that is disconnected for delinquent non-pay is usually reconnected the day the bill is paid in full, including the extra fees, unless it...
