Covered California Provider Directory. Contractor shall make its provider directory available to (i) Covered California electronically for publication online in accordance with guidance from Covered California, and (ii) in hard copy when potential Enrollees make such request. Unless otherwise agreed to by Covered California, Contractor shall continue to provide information describing all Participating Providers in its QHP networks in a format prescribed by Covered California on a monthly basis to support Covered California’s centralized provider directory containing every QHP’s network providers, this includes testing, implementation, and continued evaluation. Contractor acknowledges that Covered California may use Contractor’s Participating Provider data for any non-commercial purposes. If Covered California’s centralized provider directory is not operational, Contractor shall continue to provide Participating Provider information to Covered California on a monthly basis. The network and directory information provided to Covered California shall take into consideration the ethnic and language diversity of providers available to serve Enrollees of Covered California. Once the Symphony Provider Directory is fully operational, Covered California will utilize it to populate Covered California’s centralized provider directory as detailed in Article 3, Section 3.4.5.
