Coverage Hours. Supported contacts at Customer 1 Max number of incidents per month 15 Additional incidents are charged for at current unit prices. Contact us for price details. TARGET RESPONSE TIME Acknowledgement time 2 hours for all incidents Response time P1 – 12 hours P2 – 48 hours P3 – 72 hours from receipt of request to correction work start. Target resolution time P1 – 48 hours P2 – 1 week P3 – 1 month from receipt of request to correction work is finished or work round created (only target, resolution time cannot be guaranteed).
Coverage Hours. Support shall be accessible 24 hours a day, 7 days per week except for any downtime experienced due any of the following causes:
Coverage Hours. RANGE’s service and support coverage applies during Standard Business Hours: 8:00a.m. to 5:00p.m. in the time zone of the covered Equipment, Monday through Friday, excluding RANGE observed holidays. At Customer’s request, RANGE will perform service and support services from 5:00p.m. to 8:00a.m. at RANGE’s then-current overtime labor rates.
Coverage Hours. The hours between 8:00 a.m. and 5:00 p.m., Central Time, Monday through Friday, excluding regularly scheduled holidays of Xxxxxxxx.
Coverage Hours. SRS will provide a toll-free phone number for Licensee to call whenever a covered problem occurs. Normal service hours will be Monday-Friday, 8AM-5PM PST, with the exception of common federal holidays (“Holidays”). However, for instances with the Licensee’s system is completely inoperable due to a SRS software problem (“Critical Problems”) preventing basic system operation, service will be available 24 hours, 7 days a week, Holidays included.
Coverage Hours. Unless otherwise noted on the front side of this form, service will be provided Monday through Friday, 8:00am to 5:00pm local time, excluding holidays observed by IdentiSys. Including but not limited to: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving & Thanksgiving Friday, Christmas Eve Day, and Christmas Day.
Coverage Hours. C. Treasury Operations 1. USD-Denominated Products a. Banking Duties
Coverage Hours. CCorp’s Production Systems Management Group provides on-site computer processing support for CCorp applications from •.through •.of each week.
Coverage Hours. Blackboard shall provide Customer with customer support services available 6:00 a.m. to 6:00 p.m. MST time, five (5) days a week, Monday through Friday, excluding US Federal and Arizona State holidays (“Coverage Hours”). Outside of the Coverage Hours, Blackboard shall make available to Customer access to on-call personnel for support services, deemed by Blackboard to be an emergency. See pages 11-13 in the Client Support Guide for definitions of Severity 1 (emergencies) that make reference to Support Guide in language.
Coverage Hours. Drive Up Bay Hours: 8:00 AM – 4:30 PM Business Support Hours: 24 x 7 ITD has employees on call providing services within one hour response on Holidays, Weekends and After- Hours.
