CONTRACTOR SUPPORT. A. For a period of ten (10) years from the applicable Date of Provisional Acceptance or Date of Commercial Acceptance of the System whichever is earlier, the Contractor will make available to the Purchaser replacement parts and repair service for the System as may be reasonably necessary for its operation, maintenance or repair. Where identical parts cannot be supplied, the Contractor shall provide fully compatible parts with characteristics equal or superior to those originally provided by the Contractor. Such parts and services shall be provided under commercially reasonable conditions of price and delivery.
CONTRACTOR SUPPORT. Contractor must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Contractor will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Contractor shall provide at no additional cost onsite service and support to resolve the problem.
CONTRACTOR SUPPORT. At Purchaser’s request, Contractor shall perform the various insurance support activities described in Exhibit A, Statement of Work and in this Article 32 on behalf of Purchaser (including any applicable Purchaser Associates). Subject to Article 7 and Article 28, Contractor, at no additional charge to Purchaser (including Purchaser Associates) hereunder, shall furnish Purchaser (or Purchaser Associates, their respective underwriters and insurers, as required to comply with applicable laws, regulations and authorizations) with such information regarding the Satellite as is requested by the insurers and as is customary and normal to support and assist Purchaser (including any applicable Purchaser Associates) in obtaining and maintaining a Launch and In-Orbit Insurance Policy or subsequent satellite in-orbit insurance policies for the Satellite including but not limited to: (i) providing a comprehensive presentation package on the Satellite and the Launch Vehicles, suitable for presentation to the space insurance brokers and underwriters; (ii) supporting all necessary associated presentations (oral, written or otherwise), including attendance and participation in such presentations where requested by Purchaser; (iii) providing on a timely basis all reasonable and appropriate technical information, data and documentation; (iv) providing documentation and answers to insurer and underwriter inquiries; and (v) obtaining and maintaining any Use or disclosure of the data contained on this sheet is subject to the restriction on the title page. agreements and other approvals that are required (e.g., those agreements and approvals required pursuant to Article 7.3) for Purchaser’s potential insurance providers to have access to all information required by such potential providers. Notwithstanding Article 28, Disclosure and Handling of Proprietary Information and Article 30, Public Release of Information, but subject to Article 7, Purchaser may disclose this Contract to its insurers, provided that Purchaser has entered into binding agreements with such insurers that limits the disclosure and use of such Contract on terms comparable to those contained herein.
CONTRACTOR SUPPORT. The following vendor assisted in the development of the requirements for this solicitation and are excluded from competing for, or subcontracting on, this effort: Skylla Engineering.
CONTRACTOR SUPPORT. Contractor shall provide technical job service calls and shall stock authorized parts, dedicated to the manufacturer’s systems, as requested in writing by the University’s Representative.
CONTRACTOR SUPPORT a. Contractor will use commercially reasonable efforts to perform the Services in a manner consistent with applicable industry standards, including maintaining Services availability 24 hours a day, 7 days a week. Governmental Agency will have 24/7 access to the online CivicPlus Help Center (xxxxxxxxx.xxxx) to review use articles, software best practices, receive maintenance release notes, as well as submit and monitor omni-channel support tickets and access solution specific support contact methods (xxxxx://xxx.xxxxxxxxx.xxxx/hc/en-us/requests/new).
CONTRACTOR SUPPORT. 15 Article 12.
CONTRACTOR SUPPORT. At Purchaser’s request, Contractor shall, at its own expense, use its Reasonable Efforts to obtain quotes for launch and/or in-orbit insurance to cover the risk of loss or damage to the Satellite from Intentional Ignition and continuing up to one year after Launch (provided that such coverage period is then commercially available) on such commercial terms and conditions as are then commercially available, with a maximum sum insured equal to the sum of prices for the Satellite, Launch Services and insured insurance premium, such amount to be confirmed by Purchaser (or, if such coverage is not then available, at the maximum amount commercially available) (the “Launch and In-Orbit Insurance Policy”). Within twenty (20) Business Days of receiving such quotes from Contractor, Purchaser, in its sole discretion, shall either: (i) directly procure such insurance by and on its own behalf; or (ii) notify Contractor in writing that Purchaser rejects such proposal for Launch and In-Orbit Insurance Policy. Failure of Purchaser to provide such written notice within the twenty (20) Business Day period shall be deemed to be a rejection of such proposal for the Policy. In either event, Contractor shall have no further obligation with regard to the procurement of Launch and In-Orbit Insurance Policy or Purchaser’s acquisition or non-acquisition thereof, except as provided in the immediately succeeding Paragraph and Article 32.3. SS/L-TP20701 ViaSat Contract Use or disclosure of the data and information contained on this sheet is subject to the restriction on the title page. 114 At Purchaser’s request, Contractor shall, regardless of whether Purchaser shall have accepted or rejected Contractor’s proposal for the Launch and In-Orbit Insurance Policy, perform the various activities described in this Article 32. Subject to Article 7 and Article 28, Contractor, at no additional charge to Purchaser, shall furnish Purchaser with such information regarding the Satellite as is requested by the insurers and as is customary and normal to support and assist Purchaser in obtaining and maintaining a Launch and In-Orbit Insurance Policy including but not limited to: (i) providing a comprehensive presentation package on the Satellite, suitable for presentation to the space insurance brokers and underwriters; (ii) supporting Purchaser with all necessary presentations (oral, written or otherwise), including attendance and participation in such presentations where requested by Purchaser; (iii...
CONTRACTOR SUPPORT
