Common use of Contact Us Clause in Contracts

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx at xxx.xxxxxx.xx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: xxx.xxxx.xx Email: xxxx@xxxx.xx Address: Lincoln House, Lincoln Xxxxx, Xxxxxx 0, XX0 XX00, Xxxxxxx. Telephone: +000 0 000 0000 You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs xxxxxx.xxx/Xxxxx/Xxxxxxx-Xxxxxxxx/Xxxxxxxx-Xxxx Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx at xxxxxx.xxx/xxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxxxxx.xxx/xxxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin). It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Belgian Financial Ombudsman Service (Ombudsfin) details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx xxx.xxxxxxxxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Xxxxxxxxx@Xxxxxxxxx.xx Address: Exchange TowerNorth Gate XX, LondonXxxxxxxxx xx Xxx Xxxxxx XX, E14 9SRNr 8, United Kingdom; bte. 2 BE - 1000 Brussels, Belgium Telephone: 0000 +00 0 000 00 00 You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: xxx.xxxx.xx Email: xxxx@xxxx.xx Address: Lincoln House, Lincoln Xxxxx, Xxxxxx 0, XX0 XX00, Xxxxxxxx xx Xxxxxxx Telephone: +000 0 000 0000 You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or +00 00 0000 0000service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the Belgian Financial Ombudsman Service (Ombudsfin), you may prefer to contact us or the Belgian Financial Ombudsman Service (Ombudsfin) directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx and click on FAQs in the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Travel Money - Cash Passport section Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs xxxxxx.xxx/xxxxxxxxxxxx Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx at xxxxxx.xxx/xxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx the An Post Money App. I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin). It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Belgian Financial Ombudsman Service (Ombudsfin) details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx xxx.xxxxxxxxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Xxxxxxxxx@Xxxxxxxxx.xx Address: Exchange TowerNorth Gate XX, LondonXxxxxxxxx xx Xxx Xxxxxx XX, E14 9SRNr 8, United Kingdom; bte. 2 BE - 1000 Brussels, Belgium Telephone: 0000 +00 0 000 00 00 You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: xxx.xxxx.xx Email: xxxx@xxxx.xx Address: Lincoln House, Lincoln Xxxxx, Xxxxxx 0, XX0 XX00, Xxxxxxxx xx Xxxxxxx Telephone: +000 0 000 0000 You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or +00 00 0000 0000service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the Belgian Financial Ombudsman Service (Ombudsfin), you may prefer to contact us or the Belgian Financial Ombudsman Service (Ombudsfin) directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.. General terms, e.g. law We’ll only ever communicate with you in English. The laws of England and Wales apply to this agreement, and any disputes can be dealt with by an English or Welsh court. We may transfer to any other person any of our rights and duties under this agreement at any time. We may do this without telling you. Your rights under this agreement will not be affected. You won’t be able to transfer any rights you have against us to anyone else. Personal data – How we handle your personal data Please visit the website for information about how we handle your personal data. Braille and large print. These terms and conditions are also available in large print and braille. Please call us for a copy. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. ICE Clear+ is issued by Wirecard Card Solutions Ltd ("WDCS") pursuant to license by Mastercard International Inc.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs xxx.xxxxxxxxxx.xx.xx/xxxxxxx-xxxxx/xxxxxx-xxxx Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxx.xx.xx/xxxxxxx-xxxxx/xxxxxx-xxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxx.xx.xx/xxxxxxx-xxxxx/xxxxxx-xxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/ consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxx.xxx/xxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx and click on FAQs in the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Travel Money - Cash Passport section Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs xxxxxx.xxx/Xxxxx/Xxxxxxx-Xxxxxxxx/Xxxxxxxx-Xxxx Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx at xxxxxx.xxx/xxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxxxxx.xxx/xxxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: xxx.xxxx.xx Email: xxxx@xxxx.xx Address: Lincoln House, Lincoln Xxxxx, Xxxxxx 0, XX0 XX00, Xxxxxxxx xx Xxxxxxx. Telephone: +000 0 000 0000 You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx.xx and click on Help & FAQs in the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Travelex Money Card section Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx.xx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx.xx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs +000 0000 0000. Charges may apply – please check with your network operator Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx at xxx.xxxxxxxxxxxxx.xxx/xxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxxx.xxx/xxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t n't able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: xxx.xxxx.xx Email: xxxx@xxxx.xx Address: Lincoln House, Lincoln Xxxxx, Xxxxxx 0, XX0 XX00, Xxxxxxxx xx Xxxxxxx. Telephone: +000 0 000 0000 You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 000000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx and click on Help & FAQs in the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Travelex Money Card section Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxx.xx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable unavoid- able despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone 0000 000 0000 When away - need to call from abroad? Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx and click on the FAQs Check out our freephone numbers at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx and click on the FAQs Contact Us Email us at xxxxxxxxxxxx_xxxxxxx@xxxxxxxxxx.xxx. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx To check your card balance, visit My Account at xxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxxxx xxx.xxxxxxxxxxxx.xxx/xxxxxxxxxxxxxx I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren’t able to resolve themselves. UK Financial Ombudsman Service details: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0000 000 0000 or +00 00 0000 0000. You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at xxxx://xx.xxxxxx.xx/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. We will not be responsible for any loss arising from: • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.