Common use of Configuration Management Clause in Contracts

Configuration Management. Configuration Management will provide a logical model of the IT infrastructure by identifying, controlling, maintaining, and verifying information related to all Configuration Items that support the Services offered to DIR and DIR’s Customers. Configuration Management will include the implementation of a system (the Configuration Management System) which incorporates information from multiple databases (Configuration Management Databases – CMDBs) that contains details of the components or configuration items (CIs) that are used in the provision, support and management of its IT services. This is more than just an “asset register,” since it will contain information that relates to the maintenance, movement, and problems experienced with the CI, and their relationships. The CMS or the DIR records that reside within Service Provider-provided CMS will be DIR Data. Service Provider’s responsibilities include:

Configuration Management. Configuration Management will provide a logical model of the IT infrastructure by identifying, controlling, maintaining, and verifying information related to all Configuration Items that support the Services offered to DIR and DIR’s Customers. Configuration Management will include the implementation of a an enterprise system (the Configuration Management SystemCMS) by MSI which incorporates information from multiple databases (Configuration Management Databases – CMDBs) that contains details of the components or configuration items Configuration Items (CIs) that are used in the provision, support and management of its IT services. This is more than just an “asset register,” since it will contain information that relates to the maintenance, movement, and problems experienced with the CICIs, and their relationships. The CMS or the and DIR and DIR Customer records that reside within the Service Provider-provided CMS will be DIR Data. Service Provider’s Provider responsibilities include: