Conditions for Providing Support Services. Nginx’s obligation to provide Support Services is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with Nginx; (b) Customer provides Nginx with sufficient information and resources to correct the Error either at Nginx’s customer support center or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (c) Customer promptly installs all Updates; and (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Products and ModSecurity Module, if applicable.
Conditions for Providing Support Services. Codenvy's obligation to provide Support Services is conditioned upon all of the following: (a) Customer has a valid current Agreement with Codenvy for every Codenvy Product runtime in production; (b) Customer is not in breach of or has exceeded limits defined in the Agreement with Codenvy; (c) Customer uses components in the Software as per Codenvy documented usage; (d) Customer provides Codenvy with sufficient information and resources to correct the Error, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (e) Customer promptly installs all Updates according to Codenvy instructions; (f) Customer makes reasonable efforts to correct an Error after consulting with Codenvy; (g) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software; (h) Customer uses unmodified binaries (binaries such as jar files, war files, .a files, .dll files, and .so files downloaded from Codenvy) and scripts from Codenvy; and (i) Customer reports the request in accordance with the procedures outlined in this Support Policy.
