Common use of Conditions and Exclusions Clause in Contracts

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(s). ▪ Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main cities

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪  The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, as an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s  The Orange Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪  Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪  Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪  The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪  The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(sLocation(-s). ▪  Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪  All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪  In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Service. ▪  The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname Republic E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C Key Country Region GA Gabon E GM Gambia E XX Gaza Strip E GE Georgia D DE Germany A GH Ghana E GI Gibraltar B GR Greece C GD Grenada C GP Guadeloupe C GU Guam E GT Guatemala D GN Guinea E GY Guyana E HT Haiti E HN Honduras D HK Hong Kong A HU Hungary B IS Iceland A IN India* D ID Indonesia C IR Iran, Islamic Rep. of E IQ Iraq E IE Ireland B IL Israel A IT Italy B JM Jamaica D JP Japan A XX Xxxxxx B KZ Kazakhstan C KE Kenya E KR Korea, Republic of A KW Kuwait C KG Kyrgyzstan D LA Lao Pple's Dem. Rep. E LV Latvia A LB Lebanon D LS Lesotho E LR Liberia E LY Libya, State of E LI Liechtenstein B LT Lithuania B LU Luxembourg B MO Macau D MK Macedonia C MG Madagascar D MW Malawi E Key Country Region NG Nigeria E MP Northern Mariana Is. E NO Norway A OM Oman D PK Pakistan E PA Panama D PG Papua New Guinea E PY Paraguay C PE Peru E PH Philippines D PT Portugal A PR Puerto Rico D QA Qatar C RE Reunion C RO Romania B RU Russian Federation* B RW Rwanda E KN Saint Kitts & Nevis D LC Saint Lucia D WS Samoa, Ind. State of E SM San Marino D SA Saudi Arabia C SN Senegal D CS Serbia & Montenegro C SC Seychelles C XX Xxxxxx Leone E SG Singapore A SK Slovakia A SI Slovenia A XX Xxxxxxx Islands E SO Somalia E ZA South Africa X XX Xxxxx X XX Xxx Xxxxx C VC St Xxxxxxx & The Grenadines E SD Sudan E SR Suriname E SZ Swaziland E SE Sweden A CH Switzerland A SY Syrian Arab Republic E TW Taiwan A TZ Tanzania E TH Thailand C TG Togo E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C Key Country Region TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B GB United Kingdom A US United States A UY Uruguay C UZ Uzbekistan C VU Vanuatu E VE Venezuela E VN Viet Nam C VG Virgin Islands, British E VI Virgin Islands, U.S E EH Western Sahara E YE Yemen E ZM Zambia E ZW Zimbabwe E Key Country Region XX Xxxx d'Ivoire E HR Croatia B CU Cuba E CY Cyprus C CZ Czech Republic A DK Denmark A DJ Djibouti E DM Dominica E DO Dominican Republic D EC Ecuador D EG Egypt E SV El Salvador D GQ Equatorial Guinea E ER Eritrea E EE Estonia A ET Ethiopia E FO Faroe Islands B FJ Fiji E FI Finland A FR France A GF French Guiana D PF French Polynesia B Key Country Region MY Malaysia C MV Maldives C ML Mali E MT Malta B MQ Martinique C MR Mauritania E MU Mauritius C MX Mexico C MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesEND OF SERVICE LEVEL AGREEMENT FOR INTERNET DIRECT SERVICE

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this This SLA and Customer’s entitlement to the remedies set out in this SLA are is subject to the following conditions and exclusions: ▪  The remedies contained in this SLA are Customer’s sole and exclusive remedies remedy for any failure by Orange to meet provide the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLA Periodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-non- negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer  Orange must submit receive all claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Customer alleges that a Service Level failure occurredwas not achieved. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed applicable credits within 90 days from the date of its receipt of after Customer’s written claim. ▪  Customer must exercise any Service termination right specified in provided under this SLA within 60 days from the date of the Service Level failure breach that gave rise to such termination rightCustomer’s right to cancel the Service. If Customer does not notify Orange in writing of its election to terminate cancel the Service within the 60-day period, then such termination Customer’s right to terminate the Service in connection with said breach shall lapse. ▪ The exercise by Customer  Any termination of the Service termination right by Customer due to the failure by Orange to meet any Service Level under this SLA will be is without financial liability to Customer, except that Customer will be liable other than Customer’s liability to pay for the Service provided up to before the effective date that the Service is actually disconnected by Orangeof termination. ▪ The cumulative and  In no event will total credits due for any unachieved Service Level credit that Customer will be entitled to receive per Location per in any Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs the Qualifying Charges for the affected Location(s)) in that Month. ▪  The Service Level for Orange Service Delivery is only applicable if the Service implementation fee is being charged to and is paid by Customer.  Unless otherwise expressly stated in this SLAspecified, the measurement period for all Service Levels will start commences on the first day of the Month and will end ends on the last day of the Month. ▪ All  Service Levels for Site Availability will begin on be measured from the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪  With respect to Site Availability Service Level, for any Location that (a) is outside of the area of Normal Service (as defined in Clause 1.5) and (b) has only a single CPE installed, Outages caused by a CPE failure are excluded from the calculation of total Outages.  The diversity of Tail Circuits in Dual solutions must be confirmed by TO.  In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, Intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed)conditions, power outages, failures to TO exchanges, physical disruption to Access Tail Circuits not caused by Orange or Access ProvidersTOs, or by any act or omission of User Customer or any Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesNetwork.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this This SLA and Customer’s entitlement to the remedies set out in this SLA are is subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies remedy for any failure by Orange to meet provide the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLA▪ Periodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer Orange must submit receive all claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Customer alleges that a Service Level failure occurredwas not achieved. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed applicable credits within 90 days from the date of its receipt of after Customer’s written claim. ▪ Customer must exercise any Service termination right specified in provided under this SLA within 60 days from the date of the Service Level failure breach that gave rise to such termination rightCustomer’s right to cancel the Service. If Customer does not notify Orange in writing of its election to terminate cancel the Service within the 60-day period, then such termination Customer’s right to terminate the Service in connection with said breach shall lapse. ▪ The exercise by Customer Any termination of the Service termination right by Customer due to the failure by Orange to meet any Service Level under this SLA will be is without financial liability to Customer, except that Customer will be liable other than Customer’s liability to pay for the Service provided up to before the effective date that the Service is actually disconnected by Orangeof termination. ▪ The cumulative and In no event will total credits due for any unachieved Service Level credit that Customer will be entitled to receive per Location per in any Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs the Qualifying Charges for the affected Location(s)) in that Month. ▪ The Service Level for Orange Service Delivery is only applicable if the Service implementation fee is being charged to and is paid by Customer. ▪ Unless otherwise expressly stated in this SLAspecified, the measurement period for all Service Levels will start commences on the first day of the Month and will end ends on the last day of the Month. ▪ All Service Levels for Site Availability, Round Trip Delay, and Packet Loss Ratio will begin on be measured from the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ With respect to Site Availability Service Level, for any Location that (a) is outside of the area of Normal Service (as defined in Clause 1.6) and (b) has only a single CPE installed, Outages caused by a CPE failure are excluded from the calculation of total Outages. ▪ With respect to Service Levels for Round Trip Delay and Packet Loss Ratio, the remedies shall only apply where the Customer has IP Bandwidth Access equal or higher than 56 kbps. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-non- achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, Intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed)conditions, power outages, failures to TO exchanges, physical disruption to Access Tail Circuits not caused by Orange or Access ProvidersTOs, or by any act or omission of User Customer or any Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesNetwork.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, as an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s The Orange Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(sLocation(-s). ▪ Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-to- PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Gaza Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao PplePeople's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. Republic E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E Key Country Region Key Country Region Key Country Region XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S U.S. E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main cities

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this This SLA and Customer’s entitlement to the remedies set out in this SLA are is subject to the following conditions and exclusions: ▪  The remedies contained in this SLA are Customer’s sole and exclusive remedies remedy for any failure by Orange to meet provide the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLA Periodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-non- negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer  Orange must submit receive all claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Customer alleges that a Service Level failure occurredwas not achieved. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed applicable credits within 90 days from the date of its receipt of after Customer’s written claim. ▪  Customer must exercise any Service termination right specified in provided under this SLA within 60 days from the date of the Service Level failure breach that gave rise to such termination rightCustomer’s right to cancel the Service. If Customer does not notify Orange in writing of its election to terminate cancel the Service within the 60-day period, then such termination Customer’s right to terminate the Service in connection with said breach shall lapse. ▪ The exercise by Customer  Any termination of the Service termination right by Customer due to the failure by Orange to meet any Service Level under this SLA will be is without financial liability to Customer, except that Customer will be liable other than Customer’s liability to pay for the Service provided up to before the effective date that the Service is actually disconnected by Orangeof termination. ▪ The cumulative and  In no event will total credits due for any unachieved Service Level credit that Customer will be entitled to receive per Location per in any Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs the Qualifying Charges for the affected Location(s)) in that Month. ▪  The Service Level for Orange Service Delivery is only applicable if the Service implementation fee is being charged to and is paid by Customer.  Unless otherwise expressly stated in this SLAspecified, the measurement period for all Service Levels will start commences on the first day of the Month and will end ends on the last day of the Month. ▪ All  Service Levels for Site Availability will begin on be measured from the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪  With respect to Site Availability Service Level, for any Location that (a) is outside of the area of Normal Service (as defined in Clause 1.5) and (b) has only a single CPE installed, Outages caused by a CPE failure are excluded from the calculation of total Outages.  In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, Intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed)conditions, power outages, failures to TO exchanges, physical disruption to Access Tail Circuits not caused by Orange or Access ProvidersTOs, or by any act or omission of User Customer or any Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesNetwork.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in contrary, this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are SLA, is subject to the following conditions and exclusions: ▪  All Service Levels are measured on a monthly basis as described in Clause 1.2 (Calculation of Availability Rate) above.  The failure by Orange to comply with the Service Level will not relieve Customer from its obligation to pay the Charges.  The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and provide Services in accordance with standard industry practices, the Agreement. Scheduled Maintenance and Emergency Maintenance will not be deemed to be a failure by of Orange to provide the FCG Service in accordance with the AgreementAgreement or the breach of any SLA. ▪  The SLA applies to non-compliance solely caused by Orange.  The targets in this SLA will not be applied against any missed Service Levels that result from a failure by software or any component installed by Customer.  The duration of an Outage shall commence from the time Orange records it and shall conclude at the time Orange records the FCG Service being restored. Outages are calculated and rounded down to the nearest minute (for example, if an Outage period is 5 minutes and 35 seconds, such Outage period would be rounded down to 5 minutes).  Qualifying Charges shall be calculated as the lesser of: (a) the monthly Charges relating to the specific configuration of the FCG Service at the time of the Outage; or (b) the actual monthly Charges for the relevant features of the FCG Service for the calendar month in which the Outage occurred.  In no event will total credits due for all unachieved Service Levels in any Month exceed 50% of the Qualifying Charges for the FCG Service that month.  Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month month in which the alleged Service Level failure SLA breach occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from  In case of dispute regarding the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any a Service Level, the records and all information from Orange will prevail.  Orange reserves the right to change the methods and tools used to measure and report the Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(s)achievement. ▪ Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪  In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, Event or by any act or omission of User Customer or any Customer-authorized user of the FCG Service, or non-availability of Customer during an Incident. ▪ The  Service Levels do will not apply with respect to a Location unless any change to, or customization of, the Parties expressly identify FCG Service requested by Customer.  For the Location avoidance of doubt, no credits shall be due or paid under this Service Level Agreement for any failure to achieve Service Levels for Business VPN connection.  Scheduled Maintenance will generally be performed one (1) Sunday in any calendar month. Orange will use reasonable endeavor to inform Customer of the date and duration of the Scheduled Maintenance at least 7 days in advance. Scheduled Maintenance on the Hosting Platform will generally be performed between the hours of 00:01 – 04:00 local time of the relevant datacenter, except in the case event of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit Emergency Maintenance. In relation to the Agreement. Such attachment/exhibit Emergency Maintenance, Orange will be deemed an addendum use its reasonable endeavors to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesgive Customer as much notice as is reasonably practicable.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this This SLA and Customer’s entitlement to the remedies set out in this SLA are is subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies remedy for any failure by Orange to meet provide the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLA▪ Periodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer Orange must submit receive all claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Customer alleges that a Service Level failure occurredwas not achieved. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed applicable credits within 90 days from the date of its receipt of after Customer’s written claim. ▪ Customer must exercise In no event will total credits due for any Service termination right specified in this SLA within 60 days from the date of the unachieved Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per any Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs the Qualifying Charges for the affected Location(s)) in that Month. ▪ The Service Level for Orange Service Delivery is only applicable if the Service implementation fee paid by Customer. ▪ Unless otherwise expressly stated in this SLAspecified, the measurement period for all Service Levels will start commences on the first day of the Month and will end ends on the last day of the Month. ▪ All Service Levels for Round Trip Delay and Packet Loss Ratio will begin on be measured from the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ With respect to Service Levels for Round Trip Delay and Packet Loss Ratio, the remedies shall only apply where the Customer has IP Bandwidth Access equal or higher than 56 kbps. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-non- achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, Intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed)conditions, power outages, failures to TO exchanges, physical disruption to Access Tail Circuits not caused by Orange or Access ProvidersTOs, or by any act or omission of User Customer or any Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesNetwork.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, as an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s The Orange Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(sLocation(-s). ▪ Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname Republic E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C Key Country Region GA Gabon E GM Gambia E XX Gaza Strip E GE Georgia D DE Germany A GH Ghana E GI Gibraltar B GR Greece C GD Grenada C GP Guadeloupe C GU Guam E GT Guatemala D GN Guinea E GY Guyana E HT Haiti E HN Honduras D HK Hong Kong A HU Hungary B IS Iceland A IN India* D ID Indonesia C IR Iran, Islamic Rep. of E IQ Iraq E IE Ireland B IL Israel A IT Italy B JM Jamaica D JP Japan A XX Xxxxxx X KZ Kazakhstan C KE Kenya E KR Korea, Republic of A KW Kuwait C KG Kyrgyzstan D LA Lao Pple's Dem. Rep. E LV Latvia A LB Lebanon D LS Lesotho E LR Liberia E LY Libya, State of E LI Liechtenstein B LT Lithuania B LU Luxembourg B MO Macau D MK Macedonia C MG Madagascar D MW Malawi E Key Country Region NG Nigeria E MP Northern Mariana Is. E NO Norway A OM Oman D PK Pakistan E PA Panama D PG Papua New Guinea E PY Paraguay C PE Peru E PH Philippines D PT Portugal A PR Puerto Rico D QA Qatar C RE Reunion C RO Romania B RU Russian Federation* B RW Rwanda E KN Saint Kitts & Nevis D LC Saint Lucia D WS Samoa, Ind. State of E SM San Marino D SA Saudi Arabia C SN Senegal D CS Serbia & Montenegro C SC Seychelles C XX Xxxxxx Leone E SG Singapore A SK Slovakia A SI Slovenia A XX Xxxxxxx Islands E SO Somalia E ZA South Africa X XX Xxxxx X XX Xxx Xxxxx C VC St Xxxxxxx & The Grenadines E SD Sudan E SR Suriname E SZ Swaziland E SE Sweden A CH Switzerland A SY Syrian Arab Republic E TW Taiwan A TZ Tanzania E TH Thailand C TG Togo E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C Key Country Region TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B GB United Kingdom A US United States A UY Uruguay C UZ Uzbekistan C VU Vanuatu E VE Venezuela E VN Viet Nam C VG Virgin Islands, British E VI Virgin Islands, U.S E EH Western Sahara E YE Yemen E ZM Zambia E ZW Zimbabwe E Key Country Region XX Xxxx d'Ivoire E HR Croatia B CU Cuba E CY Cyprus C CZ Czech Republic A DK Denmark A DJ Djibouti E DM Dominica E DO Dominican Republic D EC Ecuador D EG Egypt E SV El Salvador D GQ Equatorial Guinea E ER Eritrea E EE Estonia A ET Ethiopia E FO Faroe Islands B FJ Fiji E FI Finland A FR France A GF French Guiana D PF French Polynesia B Key Country Region MY Malaysia C MV Maldives C ML Mali E MT Malta B MQ Martinique C MR Mauritania E MU Mauritius C MX Mexico C MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesEND OF SERVICE LEVEL AGREEMENT FOR INTERNET DIRECT SERVICE

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this This SLA and Customer’s entitlement to the remedies set out in this SLA are is subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies remedy for any failure by Orange to meet provide the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLA▪ Periodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-non- negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer Orange must submit receive all claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Customer alleges that a Service Level failure occurredwas not achieved. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange. Orange and will issue all undisputed applicable credits within 90 days from the date of its receipt of after Customer’s written claim. ▪ Customer must exercise any Service termination right specified in provided under this SLA within 60 days from the date of the Service Level failure breach that gave rise to such termination rightCustomer’s right to cancel the Service. If Customer does not notify Orange in writing of its election to terminate cancel the Service within the 60-day period, then such termination Customer’s right to terminate the Service in connection with said breach shall lapse. ▪ The exercise by Customer Any termination of the Service termination right by Customer due to the failure by Orange to meet any Service Level under this SLA will be is without financial liability to Customer, except that Customer will be liable other than Customer’s liability to pay for the Service provided up to before the effective date that the Service is actually disconnected by Orangeof termination. ▪ The cumulative and In no event will total credits due for any unachieved Service Level credit that Customer will be entitled to receive per Location per in any Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs the Qualifying Charges for the affected Location(s)) in that Month. ▪ The Service Level for Orange Service Delivery is only applicable if the Service implementation fee is being charged to and is paid by Customer. ▪ Unless otherwise expressly stated in this SLAspecified, the measurement period for all Service Levels will start commences on the first day of the Month and will end ends on the last day of the Month. ▪ All Service Levels for Site Availability will begin on be measured from the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ With respect to Site Availability Service Level, for any Location that (a) is outside of the area of Normal Service (as defined in Clause 1.5) and (b) has only a single CPE installed, Outages caused by a CPE failure are excluded from the calculation of total Outages. ▪ The diversity of Tail Circuits in Dual solutions must be confirmed by TO. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, Intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed)conditions, power outages, failures to TO exchanges, physical disruption to Access Tail Circuits not caused by Orange or Access ProvidersTOs, or by any act or omission of User Customer or any Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesNetwork.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this This SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are SLA, is subject to the following conditions and exclusions: ▪  All Service Levels are measured on a monthly basis.  Failure by Orange to comply with the Service Level will not relieve Customer from its obligation to pay the Charges.  The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out provide Services in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize accordance with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) aboveAgreement. Notwithstanding anything to the contrary contained in this SLAPeriodic routine, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s Scheduled Maintenance routine, or emergency maintenance of the Service or the Networkby Orange, if provided in a proper, non-negligent manner and in accordance with standard industry practices, practices will not be deemed to be a failure by of Orange to provide the Service Services in accordance with the Agreement, or the breach of any SLA. ▪ Customer must submit claims for credits for unachieved  The SLA applies to noncompliance solely caused by Orange.  The targets in this SLA will not be applied against any missed Service Levels in writing to Orange within 60 days following the end that resulted from a failure by a software editor, manufacturers, third service providers or any other third party other than an Affiliate of the Month in which the alleged Service Level failure occurredOrange. Within 30 days following receipt of the claimIn such case, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by ensure that patches or workarounds as soon as possible.  Orange and will issue all undisputed credits within 90 days exclude Orange-scheduled or customer-scheduled maintenance from the date of its receipt of Customer’s written claimUptime Guarantee calculations. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(s). ▪ Unless otherwise expressly stated in this SLA, the measurement period for all  Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on apply from the first full Month month following the Date of Acceptance of the Service.  Credits apply for each Service at Level but are not cumulative for the relevant Locationsame incident. ▪  In no event will total credits due for all unachieved Service Levels in any Month exceed 100% of the Qualifying Charges for the Service that month.  In no event will total credits due for all unachieved Service Levels in any Year exceed 3 month of Qualifying Charges.  In case of dispute regarding the non-achievement of a Service Level, the records and information from Orange will prevail.  Orange reserves the right to change the methods and tools used to measure and report the Service Levels achievement.  Notwithstanding anything in this SLA, in no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Eventevent, Scheduled Maintenance, Third Party Intervention, third party intervention or environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providersconditions, or by any act or omission of User Customer or any Customer-authorized user of the Service, non-availability of Customer during an incident. ▪  The Service Levels do not SLA will cease to apply to a Location unless from the Parties expressly identify date the Location (in the case actual termination of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit service has been notified by email to Customer.  Any change to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesService requested by Customer.

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪ The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, as an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s The Orange Scheduled Maintenance or emergency maintenance of the Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Service in accordance with the Agreement. ▪ Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪ Customer must exercise any Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪ The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Service provided up to the date that the Service is actually disconnected by Orange. ▪ The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(sLocation(-s). ▪ Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪ All Service Levels will begin on the first full Month following the Date of Acceptance of the Service at the relevant Location. ▪ In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Service. ▪ The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname Republic E TD Chad E LR Liberia E SZ Swaziland Xxxx E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C Key Country Region GA Gabon E GM Gambia E XX Gaza Strip E GE Georgia D DE Germany A GH Ghana E GI Gibraltar B GR Greece C GD Grenada C GP Guadeloupe C GU Guam E GT Guatemala D GN Guinea E GY Guyana E HT Haiti E HN Honduras D HK Hong Kong A HU Hungary B IS Iceland A IN India* D ID Indonesia C IR Iran, Islamic Rep. of E IQ Iraq E IE Ireland B IL Israel A IT Italy B JM Jamaica D JP Japan A XX Xxxxxx B KZ Kazakhstan C KE Kenya E KR Korea, Republic of A KW Kuwait C KG Kyrgyzstan D LA Lao Pple's Dem. Rep. E LV Latvia A LB Lebanon D LS Lesotho E LR Liberia E LY Libya, State of E LI Liechtenstein B LT Lithuania B LU Luxembourg B MO Macau D MK Macedonia C MG Madagascar D MW Malawi E Key Country Region NG Nigeria E MP Northern Mariana Is. E NO Norway A OM Oman D PK Pakistan E PA Panama D PG Papua New Guinea E PY Paraguay C PE Peru E PH Philippines D PT Portugal A PR Puerto Rico D QA Qatar C RE Reunion C RO Romania B RU Russian Federation* B RW Rwanda E KN Saint Kitts & Nevis D LC Saint Lucia D WS Samoa, Ind. State of E SM San Marino D SA Saudi Arabia C SN Senegal D CS Serbia & Montenegro C SC Seychelles C XX Xxxxxx Leone E SG Singapore A SK Slovakia A SI Slovenia A XX Xxxxxxx Islands E SO Somalia E ZA South Africa X XX Xxxxx X XX Xxx Xxxxx C VC St Xxxxxxx & The Grenadines E SD Sudan E SR Suriname E SZ Swaziland E SE Sweden A CH Switzerland A SY Syrian Arab Republic E TW Taiwan A TZ Tanzania E TH Thailand C TG Togo E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C Key Country Region TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B GB United Kingdom A US United States A UY Uruguay C UZ Uzbekistan C VU Vanuatu E VE Venezuela E VN Viet Nam C VG Virgin Islands, British E VI Virgin Islands, U.S E EH Western Sahara E YE Yemen E ZM Zambia E ZW Zimbabwe E Key Country Region XX Xxxx d'Ivoire E HR Croatia B CU Cuba E CY Cyprus C CZ Czech Republic A DK Denmark A DJ Djibouti E DM Dominica E DO Dominican Republic D EC Ecuador D EG Egypt E SV El Salvador D GQ Equatorial Guinea E ER Eritrea E EE Estonia A ET Ethiopia E FO Faroe Islands B FJ Fiji E FI Finland A FR France A GF French Guiana D PF French Polynesia B Key Country Region MY Malaysia C MV Maldives C ML Mali E MT Malta B MQ Martinique C MR Mauritania E MU Mauritius C MX Mexico C MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main citiesEND OF SERVICE LEVEL AGREEMENT FOR INTERNET DIRECT SERVICE

Conditions and Exclusions. ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions: ▪  The remedies contained in this SLA are Customer’s sole and exclusive remedies for any failure by Orange to meet the Service Levels under this SLA. Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select – Extended Service Support and Service Select – Extended Service Delivery or (ii) Service Optimize with the Availability SLA option and Guaranteed Time to Repair SLA option (as mentioned in Clause 1.3.1 1.3 (Service Levels for Site Availability) and Clause 1.4 (Service Levels for Guaranteed Time to Repair (GTTR)) above. Notwithstanding anything to the contrary contained in this SLA, if Customer does not purchase Service Select – Extended Service Delivery or all such Service Optimize with the Availability SLA options, then all Service Levels will automatically convert into, and will be treated as, as an SLO, and all remedies, financial or otherwise, associated with non-achievement of any Service Level will be null and void. ▪ Orange’s  The Orange Scheduled Maintenance or emergency maintenance of the Internet Direct Service or the Network, if provided in a proper, non-negligent manner and in accordance with standard industry practices, will not be deemed to be a failure by Orange to provide the Internet Direct Service in accordance with the Agreement. ▪  Customer must submit claims for credits for unachieved Service Levels in writing to Orange within 60 days following the end of the Month in which the alleged Service Level failure occurred. Within 30 days following receipt of the claim, Orange will confirm in writing to Customer the amount of the credit, if any, from reports generated by Orange and will issue all undisputed credits within 90 days from the date of its receipt of Customer’s written claim. ▪  Customer must exercise any Internet Direct Service termination right specified in this SLA within 60 days from the date of the Service Level failure that gave rise to such termination right. If Customer does not notify Orange in writing of its election to terminate the Service within the 60-day period, then such termination right shall lapse. ▪  The exercise by Customer of the Service termination right under this SLA will be without financial liability to Customer, except that Customer will be liable to pay for the Internet Direct Service provided up to the date that the Internet Direct Service is actually disconnected by Orange. ▪  The cumulative and total Service Level credit that Customer will be entitled to receive per Location per Month for non-achievement of any and all Service Levels applicable to the Location during such Month will not exceed 100% of such Month’s MRCs for the affected Location(sLocation(-s). ▪  Unless otherwise expressly stated in this SLA, the measurement period for all Service Levels will start on the first day of the Month and will end on the last day of the Month. ▪  All Service Levels or SLAs will begin on the first full Month following the Date of Acceptance of the Internet Direct Service at the relevant Location. ▪  In no event will Customer be entitled to receive any credits or other remedies for non-achievement of any Service Level if such non-achievement was caused by a Force Majeure Event, Scheduled Maintenance, Third Party Intervention, environmental condition failure (e.g. air conditioning failure in the equipment room where the Orange CE Router is installed), power outages, disruption to Access Circuits not caused by Orange or Access Providers, or by any act or omission of User or Customer-authorized user of the Internet Direct Service. ▪  The Service Levels do not apply to a Location unless the Parties expressly identify the Location (in the case of the Site Availability and GTTR Service Levels) or the Location pair (in the case of the PE-to-PE RTD and PE-to-PE PLR Service Levels) in an attachment or exhibit to the Agreement. Such attachment/exhibit will be deemed an addendum to this SLA and subject to all of the terms and conditions set forth in this SLA. EXHIBIT A REGIONS Key Country Region Key Country Region Key Country Region AF Afghanistan E GA Gabon E NG Nigeria E AL Albania E GM Gambia E MP Northern Mariana Is. E DZ Algeria E XX Gaza-Gaza Strip E NO Norway A AD Andorra B GE Georgia D OM Oman D AO Angola E DE Germany A PK Pakistan E AI Anguilla C GH Ghana E PA Panama D AG Antigua & Barbuda E GI Gibraltar B PG Papua New Guinea E AR Argentina D GR Greece C PY Paraguay C AM Armenia D GD Grenada C PE Peru E AW Aruba C GP Guadeloupe C PH Philippines D AU Australia A GU Guam E PL Poland B AT Austria A GT Guatemala D PT Portugal A AZ Azerbaijan D GN Guinea E PR Puerto Rico D BS Bahamas D GY Guyana E QA Qatar C BH Bahrain C HT Haiti E RE Reunion C BD Bangladesh E HN Honduras D RO Romania B BB Barbados C HK Hong Kong A RU Russian Federation* B BY Belarus C HU Hungary B RW Rwanda E BE Belgium B IS Iceland A KN Saint Kitts & Nevis D BZ Belize D IN India* D LC Saint Lucia D BJ Benin E ID Indonesia C WS Samoa, Ind. State of E BM Bermuda C IR Iran, Islamic Rep. of E SM San Marino D BT Bhutan E IQ Iraq E SA Saudi Arabia C BO Bolivia E IE Ireland B SN Senegal D BQ Bonaire D IL Israel A CS Serbia & Montenegro C BA Bosnia & Herzegovina C IT Italy B SC Seychelles C BW Botswana E JM Jamaica D XX Xxxxxx Leone E BR Brazil C JP Japan A SG Singapore A BN Brunei Darussalam D XX Xxxxxx B SK Slovakia A BG Bulgaria B KZ Kazakhstan C SI Slovenia A BF Burkina Faso E KE Kenya E XX Xxxxxxx Islands E BI Burundi E KR Korea, Republic of A SO Somalia E KH Cambodia D KW Kuwait C ZA South Africa C CM Cameroon E KG Kyrgyzstan D ES Spain B CA Canada A LA Lao Pple's Dem. Rep. E LK Sri Lanka C CV Cape Verde E LV Latvia A VC St Xxxxxxx & The Grenadines E KY Cayman Islands C LB Lebanon D SD Sudan E CF Central African Rep. E LS Lesotho E SR Suriname E TD Chad E LR Liberia E SZ Swaziland E CL Chile D LY Libya, State of E SE Sweden A CN China B LI Liechtenstein B CH Switzerland A CO Colombia C LT Lithuania B SY Syrian Arab Republic E KM Comoros E LU Luxembourg B TW Taiwan A CG Congo, Rep. the of E MO Macau D TZ Tanzania E CD Congo, The Dem. Rep. E MK Macedonia C TH Thailand C XX Xxxx Islands E MG Madagascar D TG Togo E XX Xxxxx Rica C MW Malawi E TO Tonga E XX Xxxx d'Ivoire E MY Malaysia C TT Trinidad & Tobago C Key Country Region Key Country Region Key Country Region HR Croatia XX Xxxx d'Ivoire E MY Malaysia C XX Xxxxxxxx & Xxxxxx X XX Xxxxxxx B MV Maldives C TN Tunisia D CU Cuba E ML Mali E TR Turkey C CY Cyprus C MT Malta B TM Turkmenistan E CZ Czech Republic A MQ Martinique C TC Turks & Caicos Is. E DK Denmark A MR Mauritania E UG Uganda E DJ Djibouti E MU Mauritius C UA Ukraine B DM Dominica E MX Mexico C AE United Arab Emirates B DO Dominican Republic D MD Moldova, Republic of C GB United Kingdom A EC Ecuador D MC Monaco A US United States A EG Egypt E MN Mongolia C UY Uruguay C SV El Salvador D MA Morocco C UZ Uzbekistan C GQ Equatorial Guinea E MZ Mozambique E VU Vanuatu E ER Eritrea E MM Myanmar E VE Venezuela E EE Estonia A NA Namibia E VN Viet Nam C ET Ethiopia E NP Nepal E VG Virgin Islands, British E FO Faroe Islands B NL Netherlands A VI Virgin Islands, U.S E FJ Fiji E AN Netherlands Antilles C EH Western Sahara E FI Finland A NC New Caledonia B YE Yemen E FR France A NZ New Zealand A ZM Zambia E GF French Guiana D NI Nicaragua D ZW Zimbabwe E PF French Polynesia B NE Niger E *main cities