COMPLIANCE WITH SERVICE LEVELS. During the Term, the Operator shall meet or exceed the Service Levels set out in the Annex to this Schedule and take corrective action in the event of any failure to do so.
COMPLIANCE WITH SERVICE LEVELS. Without prejudice to the Grantor's ordinary supervision, the Concessionaire's compliance with the service levels is verified by the same Grantor on the basis of an annual monitoring and control plan carried out by the Grantor itself jointly with the Concessionaire. The controls concerning the alignment with the relevant standards of the service levels are carried out following the procedures set out in the Annual Monitoring Plan. The Grantor will establish the Plan in agreement with the Concessionaire and will concern sections that are not affected by construction sites. All possible reports of the Grantor must be verified jointly with the Concessionaire that will be invited to participate in the verification. The Annual Monitoring Plan, updated annually, must provide for two annual visits on every section to be carried out together with the Concessionaire and must contain: • The list of items subject to evaluation explicitly specifying: - The scope of application; - Parameters to be measured; - The relevant standard; • The specification of the subdivision into trunks of the Concessionaire's network. Each trunk must not exceed 80 km. Each report must cover one of the trunks into which the network was divided; • The list of ANAS personnel authorised to perform the controls as well as of the Concessionaire's personnel authorised to participate in the control visits; • The number of controls required during the year, which is the same for all concessionaires.
COMPLIANCE WITH SERVICE LEVELS. (a) ULTIMATE HP-OMS RESPONSIBILITY. HP-OMS shall provide the Services at all Customer Sites in accordance with the Service Levels, commencing on the date which is ten (10) calendar months after the Commencement Date. HP-OMS shall be responsible for meeting or exceeding the applicable Service Levels even where doing so is dependent on the provision of Services by HP-OMS Subcontractors. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC
COMPLIANCE WITH SERVICE LEVELS. In the 12 months ending on the date of this Agreement, there has been no material and persistent failure by a Group Company or any other person to meet or comply with the service levels relating to:
COMPLIANCE WITH SERVICE LEVELS. (a) ULTIMATE AMDOCS RESPONSIBILITY. Amdocs shall be responsible for meeting or exceeding the applicable Service Levels (even where doing so is dependent on the provision of Services by its Subcontractors), except as otherwise provided in SECTIONS 9.14, 10.2, or SECTION 19 of SCHEDULE G.
COMPLIANCE WITH SERVICE LEVELS. 47 7.4 Problem Analysis.............................................................................. 47
COMPLIANCE WITH SERVICE LEVELS. Without limiting Liftango’s obligations under this Agreement, Liftango must:
COMPLIANCE WITH SERVICE LEVELS. (a) The Service Provider must comply with each of the Service Levels.
COMPLIANCE WITH SERVICE LEVELS. During the Term, the Service Provider shall meet or exceed the Service Levels set out in Appendix 1 and take corrective action in the event of any failure to do so. Where the Service Provider fails to meet a Service Level due to an act or omission of the Service Provider, the Service Provider shall accrue Performance Points in accordance with Appendix 1. The Service Provider's failure to meet a Service Level shall not incur Performance Points where and to the extent that the Service Provider can reasonably demonstrate to the Authority that such failure:- was caused by a Force Majeure Event; is excused pursuant to Paragraph 4.2.6 of Schedule 6; or was caused by a Default of the Authority. Service Level 6 contained in Appendix 1 awards performance credits. Any credits gained in a given month can be set off against the Performance Points accrued in that month only. The Authority acknowledges that whilst the Service Provider must provide a fully operational Scheme from the Service Commencement Date, following the Effective Date there may be a ramp-up period during which the Service Provider refines its delivery of the Services. Accordingly, in the Grace Period, the Service Provider shall use all reasonable endeavours to meet the Service Levels but:- shall not be obliged (but shall use reasonable endeavours) to comply with:- Paragraph 2.1; or Paragraph 5; and shall not incur Performance Points in accordance with Paragraph 2.2 and Appendix 1 save in respect of the calculation of the Performance Threshold in accordance with Paragraph 8 below.
COMPLIANCE WITH SERVICE LEVELS. Supplier will measure the Resolution Periods achieved in relation to the Software Faults above, in addition to the Availability of the Software. In the event that there are any differences between the results measured by Perspecta and those reported by the Supplier with regards to a Response Time,
